Nicole St Williams was FABULOUS and went above and beyond to help me. She responded so quickly to my question, and then kept going with me when I had follow-up questions and difficulty getting onto t... See more
Company replied
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Nicole St. Williams processed my change in record time! I hadn't even finished my OWN notes on my submission yet and my request had been completed!
HEY...Less than 1 star BTW,,,,,, So I went thru a lengthy conversation with Representative April, and finally received a quote, although it went to the wrong email address,, I specifically requeste... See more
Company replied
I was shocked to see an email stating that over 1400.00 would be deducted from one of my bank accounts for a policy that does not renew until May 25th. There is no reason for a company to take such pa... See more
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Company details
Written by the company
Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers. Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Contact info
400 6th St S. Ste 2, 33701, Saint Petersburg, United States
- 727-202-4815
- support@neptuneflood.com
- neptuneflood.com
4.4
Excellent
276 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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According to the FEMA map
According to the FEMA map, my house is not in a flood zone, but FEMA wanted a new updated survey done, so they told my mortgage company that I was in a flood zone, forcing me to either get a LOMA and pay for a survey, or get flood insurance. Fortunately Neptune only charged me 650 per year, that I had to pay out of pocket, the full amount, right away (no monthly payments). So I guess when you're getting screwed, everyone gets a turn, and Neptune was very good at it.
7 September 2023
Reply from Neptune Flood
Thank you for the review, Rand!
This year is too expensive!!!
I have been having this company for many years. Unfortunately, the price went so high and nobody gave me an explanation. It went from one thousand something to almost 4000!!! I have been busy taking care of my elderly mom and working a full time job so I didnt have time to call them and have a conversation with them. I kind of wanted to stop business with them but i didnt have time. Why are they doing this???? It is too expensive this year guys!
4 September 2023
Reply from Neptune Flood
Hi Judith, thank you for the feedback. Pricing for a property varies based on the individual risk and is reviewed each year upon renewal. While we can't speak about specific details about your policy on this public page, you are able to reach out to our customer support team at 727-202-4815 to discuss your policy. You have the ability to cancel your policy before the policy renewal date.
I don't appreciate Bate and Switch
I don't appreciate Bate and Switch, I don't appreciate why charging for a policy origination, as much as you charge for the policy?
I had asked for refund, and Now I have to wait for the response....
Horrible experience!
3 September 2023
Reply from Neptune Flood
Thank you for the feedback. We understand our team is working with you, and a refund has been started.
My questions about the policy were…billing
My questions about the policy were answered quickly,politely and professionally by the people i spoke with.
28 August 2023
Reply from Neptune Flood
Thank you for the review, David!
It was a simple process!
I was able to apply online. The application was pretty straightforward. The system was user friendly. I did have one question and it was answered in a timely manner so I could complete the process.
11 August 2023
Reply from Neptune Flood
Thank you for the review, Sheril. We are here to answer any questions you may have about your policy.
Buying was easy
Buying was easy, understanding the policy seems easy, price was competitive. I won't know if they do a great job completely, though, unless I have to file a claim someday.
17 August 2023
Reply from Neptune Flood
Thank you for the review, Ed! We're available 24/7 when you need to submit a claim.
I haven't needed to use flood insurance…
I haven't needed to use flood insurance yet, which is great, but gentleman who dealt with getting me insured was very helpful.
22 August 2023
Reply from Neptune Flood
Thank you for the review, Pamela! We're glad to hear our team was able to get you Neptune coverage quickly.
Taking so long to get a claim
13 August 2023
Reply from Neptune Flood
Thank you for your feedback. While we can't discuss specific policy or claims information here, please contact your claims specialist for updates regarding the timeline and process.
Fair pricing and seamless service
Fair pricing and seamless service. It takes little time because Neptune has their act together.
11 August 2023
Reply from Neptune Flood
Tony, thank you for the review! We're glad our system was able to make the process of protecting your property from the risk of flooding easy.
The service is fantastic
The service is fantastic. I have not had to make a claim, therefore I can not attest to the expansive jargon of how they specifically perform regarding policy claim payments.
9 August 2023
Reply from Neptune Flood
Thank you for the review, Krystal! We're here to answer any questions you have about your policy.
Reply from Neptune Flood
Thank you for the review! We're glad our system made it easy for you to get flood coverage for your property.
Phone response Documents
Phone response was quick answered questions directly and provided document{s} as requested immediately...
8 August 2023
Reply from Neptune Flood
Hi Gaetan! Thank you for the review.
Reply from Neptune Flood
Thank you for the review, Ernie! We're glad you were able to get coverage quickly with Neptune.
Reply from Neptune Flood
Thank you for the review, Harold. Our team works hard to provide great coverage at a competitive price!
Too many reminders on premiums due
Too many reminders on premiums due. Started too early too. Easy to change coverage.
3 August 2023
Reply from Neptune Flood
Hi Carolyn, thank you for the feedback on notifications. We're glad you find it easy to update you coverage. Thank you for trusting Neptune to protect your home.
Quick and efficient.
27 July 2023
Reply from Neptune Flood
Kateyras, thank you for the review! We're glad our team was able to get your covered quickly.
Good communication
3 August 2023
Reply from Neptune Flood
James, thank you for the review! We're always here if you have any questions about your policy. Thank you for trusting Neptune.
Efficient sign up and I feel the…
Efficient sign up and I feel the pricing is reasonable.
31 July 2023
Reply from Neptune Flood
Thank you for the review.
Jan Carlos was great and quoting many…
Jan Carlos was great and quoting many different options and getting the certificate to my lender.
he followed through as promised and worked with me over the course of several months before I was ready to bind.
26 July 2023
Reply from Neptune Flood
Thanks for the review! We're glad JanCarlos was able to assist you in finding the right flood coverage for your property.
Reply from Neptune Flood
Thank you for the review, Kathy!
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