I had a great experience with this company. I bought two software products from Nerdused in November. Had trouble getting into my Microsoft account. Emailed the company and Jay was very helpful. Thank... See more
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Review summary
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Based on these reviews
I had a problem transferring software to a new iMac having purchased it and installing about 8 months before. I received a very quick response from Jay even at 10 p.m. UK time (I wasn't expecting any... See more
Company replied
Was a bit apprehensive. The money back guarantee and the site itself seemed legit. So I decided to take a chance. Glad I did. Followed the instructions. Frankly the 1s step should be to uninstall... See more
Company replied
I had a great experience working with Jay for my product activation. He was patient, knowledgeable, and very professional throughout the entire process. Jay took the time to clearly explain each st... See more
Company replied
Company details
- #15 of 43 best companies in Software Vendor
- #10 of 32 best companies in Computer Software Shop
- #50 of 84 best companies in Computer Shop
- #36 of 128 best companies in Software company
Written by the company
Established in London 2021, Nerdused are authorized Microsoft resellers. Our inventory includes the latest Office Suites, Windows operating systems and other digital license codes. Nerdused has successfully established a prominent presence in the tech community, showcasing its credibility and influence in the industry. Our team of experts makes sure that we only bring the best products that meet our strict quality standards. Whether you're looking for Microsoft office suites, Windows operating systems, antivirus protection, we've got you covered. With our competitive prices and exceptional customer service, we strive to make your shopping experience a memorable one.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- hello@nerdused.com
- nerdused.com
4.7
Excellent
2K reviews
Replied to 48% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great for buying Windows 11 product…
Great for buying Windows 11 product keys for a great price. Customer support will actually help you and as a new pc builder, I need all of the help I can possibly get in order to make them work correctly
27 February 2026
Unprompted review
Reply from Nerdused
Hi Colby,
Thank you so much for sharing your experience with us! We’re really glad to hear that you found great value in our Windows 11 product keys and that our support team was able to guide you through the setup — especially as you’re getting started with PC building. That learning curve can be tough, and we’re happy to be part of making it easier.
If you ever need more help along the way, we’re always here for you.
Thank you for trusting Nerdused
Too good to be true but it's true!
I've needed reach out to CS a couple of times for issues I created. Their responses have always been extremely fast and courteous. Today I had the pleasure of working with Jay who helped me find where I could retrieve my password. It was too easy. Great job Jay!
The thing about Nerdused CS is all their responses are personal, not the canned ones you may get elsewhere.
And the product is exactly as advertised. I've referred a bunch of friends and they all agree.
Thanks Nerdused!
27 February 2026
Unprompted review
Reply from Nerdused
Hi Chuck,
Thank you so much for this wonderful review — it truly made our day! We’re thrilled to hear that your experiences with our support team have been consistently fast, courteous, and genuinely personal. Jay will be delighted to know his help stood out and made things feel “too easy.”
We’re also grateful for your kind words about our products and for recommending us to your friends — that trust means everything to us. We’re here anytime you need us.
Thank you for trusting Nerdused
service is good
service is good, there is one thing which is not good, they are not able to reset the password if you forgot it. but yes they gave me a new free account.
26 February 2026
Unprompted review
Reply from Nerdused
Thank you for sharing your experience with us. We’re glad to hear that you found our service helpful and that our team was able to provide you with a new free account so you could keep moving forward. We’re sorry for the inconvenience you faced when trying to reset your password — we know how important it is to have quick access when you need it.
If you ever run into anything else or need further assistance, we’re always here to help and make things easier for you.
Thank you for trusting Nerdused
Jay is the BEST!
I was so frustrated - I had purchased a Microsoft Office365 Pro Plus Lifetime and couldn't find where I had written down the log in and password to access it. It kept asking for the passcode - good grief! So, he told me how to find the password I had set up when I purchased it in the first place and, VOILA!, now I can log in. What a life saver! Thanks Jay!
26 February 2026
Unprompted review
Reply from Nerdused
Hi Laura,
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that Jay was able to guide you through recovering your Office 365 login details — we know how frustrating it can feel when you’re stuck at a passcode screen. It’s great to know everything is working smoothly again and that Jay made the process easy for you.
We truly appreciate you taking the time to share your experience. If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
Had an issue with activation
Had an issue with activation. Nerdused support responded quickly and got the issue resolved in no time.
25 February 2026
Unprompted review
Reply from Nerdused
Hi Jeff,
Thank you so much for sharing your experience. We're really glad to hear that our team was able to help you get the activation issue sorted quickly — we know how frustrating that can be, and we appreciate your patience while we worked through it. If you ever need anything else, we're always here to help.
Thank you for trusting Nerdused
I had a problem but they quickly solved it.
At first I had a problem with getting the software registered. I reached out to Nerduser assistance who promptly came back with a complete solution - this then worked perfectly.
Im very happy with their product and the service response was prompt, polite and excellent.
I definitely recomend Nerduser.
25 February 2026
Unprompted review
Reply from Nerdused
Thank you so much for sharing your experience with us! We're really glad to hear that our team was able to help you get your software registered quickly and that everything is now working perfectly. It’s wonderful to know you’re happy with both the product and the support you received — prompt and polite service is exactly what we strive for.
We truly appreciate your recommendation and the trust you’ve placed in Nerdused.
Thank you for trusting Nerdused
Jay was incredible
Jay was incredible. He was patient with me and guided every step. I don't even know what I was doing wrong but once Jay helped everything worked!
25 February 2026
Unprompted review
Reply from Nerdused
Hi Glenn,
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that Jay was able to guide you patiently through the process and help get everything working smoothly. It means a lot to our team to know his support made a real difference.
We’ll be sure to pass your kind words along — they’ll absolutely make his day.
Thank you for trusting Nerdused
Visio lifetime conflict with Office 365
I purchased Visio lifetime that did not want to work together with Office 365. I told my problem to nerdused and I got a perfectly working set of instructions immediately.
22 February 2026
Unprompted review
Reply from Nerdused
Thank you for sharing your experience with us, Huba! We’re glad to hear that the instructions we provided helped resolve the conflict between your Visio lifetime license and Office 365. Software compatibility issues can be frustrating, and we appreciate you giving us the chance to make things right.
If you need any more help in the future, our team is always ready to assist.
Thank you for trusting Nerdused
I had an issue with installing
I had an issue with installing a product. Using chat Jay stayed on it and was able to get it worked out and all is good.
22 February 2026
Unprompted review
Reply from Nerdused
Thank you so much for sharing your experience, Michael! We’re really happy to hear that Jay was able to stay with you through the installation issue and get everything working smoothly. Your patience and kind words mean a lot to our team.
If you ever need anything else, we’re always here and ready to help.
Thank you for trusting Nerdused
Expert and rapid assistance
I really made some basic errors in attempting to install my Office package. Jay assisted me with competence and patience. I received a rapid and polite response to all of my queries.
I will definitely recommend NERDUSED.
21 February 2026
Unprompted review
Reply from Nerdused
Hi Allan,
Thank you so much for sharing this wonderful feedback. We’re really glad to hear that Jay was able to guide you through the installation with patience and clear, timely support. It’s completely normal to run into a few hurdles, and we’re happy we could make the process smooth for you. Your recommendation truly means a lot to our team.
Thank you for trusting Nerdused
east download quick service shout out…
east download quick service shout out to jay for holding with me
21 February 2026
Unprompted review
Reply from Nerdused
Hi Tom, thank you so much for sharing your experience with us! We’re really glad to hear your download was quick and that Jay was able to stay on the line and support you — we’ll be sure to pass along the shout‑out. Your feedback truly means a lot to our team.
Thank you for trusting Nerdused
Excellent support
Professional, polite, quick support from Jay, and all worked great. Thank you.
21 February 2026
Unprompted review
Reply from Nerdused
Hi Joe,
Thank you so much for the wonderful feedback. We're really glad to hear that Jay provided professional, polite, and quick support — it means a lot to our team to know everything worked smoothly for you. We truly appreciate you taking the time to share your experience.
Thank you for trusting Nerdused
Quick Resolution & Helpful Support
I had 2 keys for Windows 11 Pro fail activation and the live chat option put me in contact with Bea who helped me get the issue resolved quickly. Much Appreciated
21 February 2026
Unprompted review
Reply from Nerdused
Hi Rich,
Thank you for taking the time to share your experience with us. We’re glad to hear that Bea was able to help you quickly resolve the activation issues with your Windows 11 Pro keys. We know how frustrating activation failures can be, so we truly appreciate your patience while the issue was sorted out.
If you ever need assistance again, we’re always here to support you.
Thank you for trusting Nerdused
Great customer service and support
I purchased MS 365 several months ago & ran into a 3rd party issue which was resolved quickly by the NU customer service team. This was despite having had the products for several months prior to the issue. I was impressed how quickly my problem was resolved. Many Thanks.
19 February 2026
Unprompted review
Reply from Nerdused
Hi Nigel,
Thank you for sharing your experience with us. We’re really glad to hear that our team was able to resolve the third‑party issue quickly, especially after you’d already been using MS 365 for several months. We know how inconvenient these unexpected problems can be, and we appreciate your patience throughout the process.
Your kind words truly mean a lot to our support team. If you ever need assistance again, we’re always here to help.
Thank you for trusting Nerdused
Outstanding Customer Service Despite Third-Party Issues
I had a really positive experience with this company. I originally purchased their service through Groupon, but unfortunately Groupon hadn’t paid them, which caused some issues with my account.
Despite that, Jay went above and beyond to help me. He honored my purchase with a one-time courtesy and even offered to set up a new account as a replacement. It’s rare to see a company stand by their customers like this, especially when the problem was caused by a third-party vendor.
Even though they suffered a financial loss because of Groupon, they still chose to prioritize customer service. That says a lot about their integrity and professionalism.
Thank you, Jay, for the excellent support. I truly appreciate it!
19 February 2026
Unprompted review
Reply from Nerdused
Hi Kaii,
Thank you so much for sharing such a thoughtful and detailed review. We’re truly grateful you took the time to highlight your experience, and we’re especially glad to hear that Jay was able to support you despite the complications caused by the third‑party vendor. Situations like that can be frustrating, and we appreciate your patience while Jay worked to make things right.
Your kind words about our integrity and customer-first approach mean a lot to our whole team. We’re happy everything was resolved and that you felt well taken care of. If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
Bought office 2024 standrad
Bought office 2024 standrad. Mr. Jay Helped me promptly for its istallation and activation.
Thanks Jay.
19 February 2026
Unprompted review
Reply from Nerdused
Thank you so much for sharing your experience with us! We're really glad to hear that Jay was able to assist you promptly with your Office 2024 Standard installation and activation. We’ll make sure he receives your appreciation — feedback like this truly motivates our team.
We're delighted everything went smoothly, and we’re here anytime you need support in the future.
Thank you for trusting Nerdused
GREAT customer support
GREAT customer support especially Jay who took over an hour to help with the install issues I was having.
17 February 2026
Unprompted review
Reply from Nerdused
Hi Brody,
Thank you so much for your kind review and for sharing your experience — it truly means a lot to us!
We're especially grateful to hear that Jay was able to dedicate the time and go the extra mile to resolve your installation issues. Comments like yours highlight the dedication of our team and inspire us to keep delivering that level of support.
We're thrilled everything worked out, and we're here anytime you need assistance in the future!
Thank you for trusting Nerdused
Nerdused Team
Bought Visio 2024 Professional and the…
Bought Visio 2024 Professional and the process was seamless and the support was stellar and helpful in helping me fix issues related activation. Very pleased with the service and I know where to go to get product keys in the future. Keep up the great work.
17 February 2026
Unprompted review
Reply from Nerdused
Hi Sam,
Thank you so much for your wonderful review and for sharing your positive experience — it really brightens our day!
We're delighted to hear that the purchase process for Visio 2024 Professional went smoothly and that our support team could help resolve the activation issues quickly. Knowing you'll be coming back to us for future product keys means the world — it's feedback like yours that keeps us motivated to deliver the best service possible.
Wishing you continued success with your software, and we're always here whenever you need us!
Thank you for trusting Nerdused
Nerdused Team
Jay is amazing
Jay was great! I had issues getting my key to work and he helped me until we were able to figure it out. 5 star service for sure
16 February 2026
Unprompted review
Reply from Nerdused
Hi Daniel,
Thank you so much for your kind words and for taking the time to share your experience — it truly means a lot to us!
We're thrilled to hear that Jay was able to help you get everything sorted out and that you felt supported every step of the way. Comments like yours make our day and remind us why we love what we do.
Wishing you continued success with your key — we're here anytime you need us!
Thank you for trusting Nerdused
Nerdused Team
Great communication with a quick…
Great communication with a quick response
15 February 2026
Unprompted review
Reply from Nerdused
Thank you for your feedback! We’re glad to hear that you had a great experience with our communication and that our team was able to respond quickly. We appreciate your trust in Nerdused.
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