I had a great experience with this company. I bought two software products from Nerdused in November. Had trouble getting into my Microsoft account. Emailed the company and Jay was very helpful. Thank... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a problem transferring software to a new iMac having purchased it and installing about 8 months before. I received a very quick response from Jay even at 10 p.m. UK time (I wasn't expecting any... See more
Company replied
Was a bit apprehensive. The money back guarantee and the site itself seemed legit. So I decided to take a chance. Glad I did. Followed the instructions. Frankly the 1s step should be to uninstall... See more
Company replied
I had a great experience working with Jay for my product activation. He was patient, knowledgeable, and very professional throughout the entire process. Jay took the time to clearly explain each st... See more
Company replied
Company details
- #15 of 43 best companies in Software Vendor
- #10 of 32 best companies in Computer Software Shop
- #50 of 84 best companies in Computer Shop
- #36 of 128 best companies in Software company
Written by the company
Established in London 2021, Nerdused are authorized Microsoft resellers. Our inventory includes the latest Office Suites, Windows operating systems and other digital license codes. Nerdused has successfully established a prominent presence in the tech community, showcasing its credibility and influence in the industry. Our team of experts makes sure that we only bring the best products that meet our strict quality standards. Whether you're looking for Microsoft office suites, Windows operating systems, antivirus protection, we've got you covered. With our competitive prices and exceptional customer service, we strive to make your shopping experience a memorable one.
Contact info
27 Old Gloucester Street, WC1N 3AX, London, United Kingdom
- hello@nerdused.com
- nerdused.com
4.7
Excellent
2K reviews
Replied to 48% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The NerUsed Team tutored me throughout…
The NerUsed Team tutored me throughout the installation of MS Office 2024 Professional Plus in a very professional manner, very patiently, until the software was successfully installed and it is running perfectly. I have been installing different versions of MS Windows and MS Office over the years and have been moving along various apps for my PC. Working with your Team over quite a few days, I finally sorted out the issues until the installation was through and successfully completed via Microsoft.
20 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for taking the time to share this detailed feedback — it truly means a lot to our team.
We’re delighted to hear that our support team was able to guide you patiently through the entire installation of MS Office 2024 Professional Plus. Software setups can sometimes be tricky, even for experienced users like yourself, and we appreciate the dedication you showed throughout the process. It’s wonderful to know everything is now installed successfully and running perfectly via Microsoft. If you ever need help again, we’re always here and happy to support you.
Thank you for trusting Nerdused
Problem solved
I had problems activating, but the customer support department helped me solve it.
20 March 2026
Unprompted review
Reply from Nerdused
Thank you for sharing your experience with us!
We’re glad to hear that our support team was able to help you get your activation issue resolved — we know how frustrating that can be, and we appreciate your patience. If you ever run into anything else or need assistance in the future, we’re always here and happy to help.
Thank you for trusting Nerdused
Prompt and easy to order.
20 March 2026
Reply from Nerdused
Thank you for taking a moment to share your experience with us!
We’re happy to hear that your order process was prompt and easy — that’s exactly what we aim for. If you ever need assistance or have questions in the future, our team is always here to help. We truly appreciate you choosing us.
Thank you for trusting Nerdused
Reactivating Microsoft Office
I had a problem reactivating Microsoft Office. Microsoft wouldn't accept the existing key. That's why I contacted Nerdused for a solution. I received a quick response from Jay with a very detailed plan. I followed this plan and the problem was resolved in no time. Kudos to Jay for this quick response.
19 March 2026
Unprompted review
Reply from Nerdused
Hi Fred, and thank you so much for sharing your experience with us!
We’re really glad to hear that the issue with reactivating Microsoft Office was resolved quickly and that Jay’s detailed steps helped you get everything back up and running. We’ll be sure to pass along your kudos — it will mean a lot to him. Your feedback truly motivates our team to keep delivering fast and reliable support.
Thank you for trusting Nerdused
Jay helped me in 3 minutes
Jay helped me in 3 minutes. Doesn’t get better than that!
18 March 2026
Unprompted review
Reply from Nerdused
Hi Paul,
Thank you so much for sharing this! We’re thrilled to hear that Jay was able to assist you in just a few minutes — that’s exactly the kind of fast, smooth experience we aim to deliver. Your feedback truly means a lot to our team.
If you ever need anything else, we’re always here and happy to help.
Thank you for trusting Nerdused
Had an issue with licence key…
Had an issue with licence key activation, resolved quickly by Michael on livechat on just a few minutes. Used Nerdused before, and will use again.
18 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for sharing this feedback! We’re really glad to hear your licence activation issue was sorted quickly and that Michael could get you back up and running in just a few minutes. It means a lot to us that you’ve chosen Nerdused before and continue to return — we truly appreciate your trust.
If you ever need anything else, our team is always here and happy to help.
Thank you for trusting Nerdused
Good job done.
Michael did a perfect job solving my problem with MS Office 2024. I highly recommend Michael.
12 March 2026
Unprompted review
Reply from Nerdused
Thank you for sharing this wonderful feedback! We’re delighted to hear that Michael was able to resolve your MS Office 2024 issue so effectively. He takes great pride in supporting our customers, and your recommendation will mean a lot to him.
If you ever need further assistance, we’re always here and happy to help.
Thank you for trusting Nerdused
Works really well and support team is…
Works really well and support team is very helpful. Spoke to Jay and he helped solve all issues.
15 March 2026
Unprompted review
Reply from Nerdused
Thank you for sharing your experience! We're really glad to hear everything is working well for you and that our support team could make things easier. Jay will be thrilled to know his help made a difference — we’ll make sure your kind words reach him.
If you ever have more questions or need assistance in the future, we’re always here for you.
Thank you for trusting Nerdused
Excellent Technical Support.
15 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for your 5‑star review! We truly appreciate you taking the time to share your positive experience with us. Knowing that you’re happy with your purchase and our service means a lot to the entire Nerdused Team. We’re committed to delivering reliable tech and smooth, stress‑free support, and it’s wonderful to hear we met your expectations.
If you ever need anything in the future, we’re here and happy to help.
Thank you for trusting Nerdused
Finally
Honestly, it was frustrating to try to get Office installed correctly and activated, however, after several days, I was able to get everything installed correctly with assistance from Jay. He stuck with me for the entire time.
9 March 2026
Unprompted review
Reply from Nerdused
Hi Joe, thank you for taking the time to share your experience. I’m really sorry to hear that getting Office installed and activated was frustrating — that’s never the smooth start we want for you. I’m glad to hear Jay was able to stay with you throughout the process and get everything working correctly in the end. We truly appreciate your patience and your 4‑star review despite the challenges.
If you ever need help again, we’re always here for you.
Thank you for trusting Nerdused
Great customer support
Great customer support, fast call back to customers. I want to personally thank Jay for his excellent support.
13 March 2026
Unprompted review
Reply from Nerdused
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that our customer support team was able to assist you promptly, and we’ll make sure Jay receives your personal thanks — he’ll be delighted to know his support made a difference. Your feedback truly motivates our team to keep delivering the best service possible.
Thank you for trusting Nerdused
Staff reply quick and easy and this is…
Staff reply quick and easy and this is realllll love to justine
12 March 2026
Unprompted review
Reply from Nerdused
Hi there,
Thank you for the lovely feedback! We're so glad to hear that our team was able to assist you quickly and easily — and we know Justine will really appreciate the shout‑out. It means a lot that you took the time to share your experience with us.
If you ever need anything again, we’re always here to help.
Thank you for trusting Nerdused
Great experience customer service
Great experience and excellent customer service from Jay. Initially, the licence key was not working, and after getting in contact, the issue was sorted in 20 min.
12 March 2026
Unprompted review
Reply from Nerdused
Hi there,
Thank you so much for sharing your experience with us. We're really glad to hear Jay was able to step in quickly and get your licence key issue resolved within minutes. We know how frustrating it can be when something doesn’t work right away, so we truly appreciate your patience while we sorted it out.
If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
I had an issue with password to my…
I had an issue with password to my account on office 365. I purchased it in March last year and since i bought a new PC, i fotgot my password! I contacted the support and Jay offered me a clean Office 2024 free of charge! This way I can start to work without further delay! Very professional approach! Thanx Jay!
12 March 2026
Unprompted review
Reply from Nerdused
Hi Attila,
Thank you for sharing your experience with us! We’re so glad to hear that Jay was able to help you regain access by providing a fresh Office 2024 setup so you could get back to work right away. Forgetting a password happens to the best of us, and we’re happy our team could step in quickly with a professional and supportive solution.
If you ever need anything else, we’re always here to help.
Thank you for trusting Nerdused
Reply from Nerdused
Thank you so much for sharing your experience! We’re thrilled to hear that everything went smoothly and that our customer service made a positive impression. Your feedback truly encourages our team and means a lot to us.
Thank you for trusting Nerdused
Jay Very Helpful
Jay, in support, helped me work through some simple but important details to get my Outlook working. He was patient and capable. He also gave me info about other apps. Very pleased
11 March 2026
Unprompted review
Reply from Nerdused
Hi Scott,
Thank you so much for sharing this wonderful feedback. We’re really glad to hear that Jay from our support team was able to guide you through the Outlook details with patience and clarity, and that the extra app information was helpful. It means a lot to know you had a smooth and positive experience.
We’re always here if you need anything else.
Thank you for trusting Nerdused
Issue registering my product
I had an issue registering my product. I contacted Michael through the on-line chat and he told me what to do to get the proper ID. I did that but it sent me spiraling into oblivion recovering one old password after another. I told Michael and he said he would fix it if I gave him the product code. A few minutes later, he provided me with the new ID. He went a bit above and beyond and I appreciated it.
11 March 2026
Unprompted review
Reply from Nerdused
Hi David,
Thank you for sharing your experience with us. We’re really glad to hear that Michael was able to guide you through the registration issue, even when it turned into a bit of a password adventure. It’s wonderful to know he stepped in, took the extra effort, and got everything sorted for you quickly. Your appreciation means a lot to our team.
Thank you for trusting Nerdused
i bought MS Office 2019 and to set it…
i bought MS Office 2019 and to set it up i had recourse to Michael's support in order to fix the issue through exchanges of 3 emails and i really appreciated his support, and the swiftness he did it.
11 March 2026
Unprompted review
Reply from Nerdused
Hi there,
Thank you for sharing your experience with us. We’re delighted to hear that Michael was able to help you get MS Office 2019 set up smoothly and that his quick, clear email support made the process easier for you. We’ll be sure to pass along your kind words to him — feedback like yours truly motivates our team.
Thank you for trusting Nerdused
Jay hung in there with me every step of…
Jay hung in there with me every step of the way, and got me through the maze of activation
I appreciate Jay's help tendentiously
10 March 2026
Unprompted review
Reply from Nerdused
Hi Michael,
Thank you so much for sharing your experience. We’re really glad to hear that Jay was able to stay with you every step of the way and help you navigate the activation process smoothly. It means a lot to us that you took the time to acknowledge his dedication. We’ll be sure to pass along your kind words to him.
Thank you for trusting Nerdused
They sold me a Microsoft Visio license
They sold me a Microsoft Visio license, I had activation problems and they helped me solve it, the customer response was immediate and I recommend purchasing their products.
10 March 2026
Unprompted review
Reply from Nerdused
Hi there,
Thank you so much for sharing your experience with us! We’re really glad to hear that our team was able to help you get your Microsoft Visio license activated quickly. We know how frustrating activation issues can be, so we truly appreciate your patience and your kind recommendation.
If you ever need support again, we’re always here to help.
Thank you for trusting Nerdused
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