Nespresso 

Great coffee but their $25 coupon with every machine purchased is terrible. Seriously it’s an hour of my life that I will never get back trying to claim the $25. I’m sure it’s easy for someone who knows the steps but navigating the promo for the first time is time consuming. Find a better promo please.

3 weeks after ordering still no machine was told it was in a backlog and would be sent in 48 hours. Christmas here and gone and no coffee machine. Shocking poor service. Waiting 3 weeks and they have no follow up to say being delayed is poor to say the least. Never again

Terrible customer service. Rude, unprofessional , and poor educated representatives. Terrible cancelation and refund process. Representatives are providing misleading information. Free delivery is terrible.
Nespresso refused to cancel my order. I was told to reject delivery. I REFUSED the package, but unprofessional driver dropped it, nobody knows where. The package is lost......

I am giving 3 stars only because the supv. did the right thing. My story: bought an aerochino because my old one was acting up. Got it. My old one seemed to come back to life. I called to return the new one. No problem, got email instructions, etc. I went to FedEx and returned it (on my dime). It was rec’d. Chked AMEX, no refund. Called them. They will look into it and I “should” get an email. Give it 1-3 days. I gave it 5 & called again. Was advised that refund takes 6-7 business days. Checked today (we are now 10 business from my 1st call). I was supposed to give them my tracking #…REALLY😳 First time I’ve been told that. Gladly gave it. Now I must wait 3-5 business days. BUT…I spoke with a supv. who, as a gesture of good will, credited my Nespresso account toward future purchases. That was the right thing to do

Ordered a machine over two weeks ago. Extremely poor customer service that keep saying it will be delivered the next day even though the order says it is still “being processed” and they can’t provide me with any tracking information.

I placed an order and was told it would arrive in 1-2 days. It didn't arrive. I called customer service multiple times and was given multiple different dates of delivery. It is now 12 days later and I still have not received my order! The customer service call center is manned by the WORST representatives in the industry! I'm reporting fraud and disputing the charge!

I have a Nespresso Citiz machine. It has been dripping for a while, so after laborious research and troubleshooting, i found out on sources not related to Nespresso that the machine's brewing unit could be damaged (Nespresso barely have any noteworthy troubleshooting info in the machine's catalogue or their website). Since I had disassembled the machine (contrary to Nespresso's indications not to for whatever shady reason they don't want you to open the machine, including a very hard to find special oval head screwdriver i paid 15$ which is needed top open their machine), I thought about changing the brewing unit myself. I called them and their agent (who was courteous and nice by the way), told me they could help me with spare parts. He could not find the sku for my spare part anyway. I informed him that recently I had called them and during the call they said that they could fix my unit, which means, as I insisted, that they DO have the replacement part in stock but they do not want to sell it to consumers (again, shady practice, like usual by the Nestlé group). So, not sure what is so hard about selling a spare part you have to the public? Why incur such an environmental cost of having to throw away the machine, or having to send back and forth a heavy machine for repair?

Ordered a Vertuo machine and some pods around Black Friday . 2 weeks later the order is supposedly shipped but still “ processing”. BTW they charge your credit card immediately even though they know it hasn’t shipped yet. Called customer disservice today and she claims the courier they use has been a huge issue. She claims she’ll send my order in 2 days via UPS. Sure you will. I told her to tell her superiors they have a huge customer dissatisfaction issue and if they don’t take it seriously they are going to lose a ton of clients. Go on their website and look at the reviews on their Vertuo Next machines. These have been an absolute disaster for them and yet there are 2 five star reviews. Lol. This company is immoral and unethical and should be forced into bankruptcy .

Broken very expensive Latissimo machine - they said they sent a replacement machine. It never arrived. 3 weeks later and 6 phone calls to the company , I was told that they never sent it. I had to wait on hold to get approved for a refund and let's see if it happens within the 7 days they promised. OUCH. UPDATE: After lots of back and forth , they sent me a new and more expensve machine gratis. Very happy now.

Atrocious customer service at this company. They take your money the instant you place an order and then string you along with promises that your coffee has shipped when, in fact, it’s still sitting in their facility for days and days and days. When you call to inquire why they haven’t actually shipped the coffee that you now own, you get attitude from the customer service “professional.” These people clearly aren’t trained to offer any kind of service to customers and only exacerbate the situation with their ineptitude and nasty attitudes. When you cancel an order because they simply won’t ship it in a reasonable amount of time, they make you wait FOREVER for a refund on a product that they never sent! They’re nothing more than thieves at this company and after 10 years of doing business with them, I am now done. They’re horrible people who have no regard for their customers. I only wish I could give them negative stars. They deserve nothing more.

call in to ask for help with order and line keeps dropping. Finally get through and being told to call next day as they cannot do anything until after 8 business days despite the fact that tracking has not moved in 7 business days. Called back the next day and replacement order was provided. Now have to wait another 8 days. Checked replacement order and they did not include 2 bonus sleeves that came with the original order. What a disaster.

Ordered online.
No news the next 10 days. I called the online service, unable to give an update on my order. So I cancelled the order. No message to confirm my cancellation. So I drove to a store to buy capsules. They confirmed the order was cancelled but could not tell when I would be refunded. 1 week after cancellation, still not refunded. No apologise, no compensation.... I am going to try a coffee machine, cheaper, more ecologic and certainly as good!

Customers with Nespresso machines have to order the coffee pods via website & delivery. Well, if this is your business model you’d think they would have a delivery and tracking system that actually worked. I’ve been waiting a week, received an email that said delivery would be last Thursday yet received another email with a tracking number that says my order is still waiting for delivery carrier pickup! Huh? So I’m still waiting with no communication at all from Nespresso other than some general comment on their website saying “oh our orders are taking longer”. No, it’s just a disorganized mess! Get it together already! The coffee is really good (and expensive) but this is waaaay more trouble than it’s worth.

Don't buy the lattissima one, the coffee machine works good , the milk froth is terrible, only spits out warm milk no froth

I placed an order for coffee pods through the Nespresso app. Two weeks later and no coffee. I called Customer Service and they were of little help. I was told to call back at a later date which I did. I also reached out to the shipping company and they responded that they never received the order from Nespresso! I called Nespresso and after being cut off twice I was able to speak with another representative who also was of little assistance. I’m still waiting. Should have bought a Keurig.

I placed an order November 23 which nespresso cancelled without telling me. I phoned and reordered the same products but unable to find any help from the company about its where abouts web site was down so called again to make sure the order was on its way 1st agent hung up called back and told order was being processed. got on line today and they substituted a different machine without contacting me won't send out the correct machine until the other machine arrives and I return it So disappointed with their customer service and will never purchase from them again

Nespresso has the worst customer service ever!
I called many times to ask for a gift that I never received. They pretended that it was out of stock which is not true. They promised me to do an escalation, however, after so many calls they never forwarded me to the manager. And at the end, one of their impolite agents, to get red of me, forwarded me to Nespresso US!! Both me and them (Nespresso US) were confused about what happened.
Totally disappointed from Nespresso, don't trust them anymore. I decided to don't order their coffee anymore.

Just purchased a vertuo machine. The coffee is excellent but tried ordering pods and customer service messed up my order. Cancelled my order and didn't refund my promo card given to me by TSC shopping network. I have not received my refund, no coffee pods and my promo code no longer works. Very disappointing as I am a new customer and love the coffee.

Worst ever! I have 3 machines and have become addicted to their coffee only to be without for over 10 days because they are having delivery issues. Going to go to William Somona tomorrow to buy a different coffee machine that does not rely on coffee delivery from Nespresso. I'm sorry I have given them so much money over the past number of years. Customer service is horrible and they are liars. They have been giving me different promises over the last 10 days. Do not believe anything they say. Anyone want 3 nespresso machines I'm giving them away.

The worst company ever with the worst customer. I am actually throwing out my machine and moving on to something else. HORRIBLE COMPANY.