Nespresso Reviews 

Unfortunately my experience with their website made my imbibing of their product redundant,as I saught solace in alcohol.

Nespresso used to be a luxury brand. Now, it's complete trash. They have ZERO customer service. The deliveries arrive 50% of the time due to their choice of shipper. The website is terrible. The coffee is overpriced. I trashed my machine and bought a Breville.

back in november 2025 i bought a nesspreso zenius for my business
the machine is not working defective lever
the problem started around 2 weeks ago
called nesspreso 3 days ago and was promised a replacement.
was call today from them and was told they not going to honor the warranty because my business address is not verified
i explained to them that when they got paid for a certain reason to verify the address wasn't important
lol
i tried to argue and say what the address has to do with honoring the warranty
now I am stuck with a expensive defective product
by the way they coffee always taste awful but was convenient for office.
just wanted to advise the other people not to deal with this crooks.

Twice my Aerocinno 3 was defective. The second time I waited 5 weeks for my replacement and finally called them. The agent put me on hold a number times while she "investigated"with the repairs department, and finally said she will call me back within 24-48 hrs with a resolution. Of course she never called and so I had to call them again. I spoke with a different agent and after his "investigation" told me that the delivery company (Purolator) didn't deliver my machine that I sent for repair. That's hard to believe! He then told me I would be getting an "exception" and will be sent a new machine. An exception?!!! My machine's under warranty. It's not an exception. I then spoke to a supervisor to complain about the terrible service and to her credit gave me some sort of credit on my account after I suggested that I be compensated in some way. Thanks but it was still crappy customer service and needs to be improved drastically.

Nespresso used to be such a good company. I bought 8 machines over the years from them. My mother’s machine was broken and I tried for weeks to call but no one ever answered. The chat line wouldn’t help and gave me an incorrect number which was actually for a shelving company. Utterly appalling!

After troubleshooting with customer service it was determined that my machine was done. I was offered one of two options. Send my machine in for repair for $65 or receive 35% off a new machine from their website but they had to place the order for me. Fine but all of sudden the tune changed and my order was only $5 less than the listed price. They now say they can’t accommodate the original offer they made to me. That’s terrible customer service.

Just needed to download a new app. Why? Still no reviews on the app. The sleeves are getting more and more expensive. They give you a random free sleeve sometimes (which you can’t choose the kind so it’s usually not something you drink) or they give you garbage (free tote bag or ice tray etc). Also where is the incentive to recycle the pods? Give me money off for doing the work. The coffee tastes good but they’re pricing me out. And there should be reviews on the app.

Completely unacceptable customer service. On more than one occasion I have placed coffee orders only to not receive them. Still charged to cc.
Upon calling to inform Nespresso and try and resolve the delivery issue and get my product, I am read a script and told to contact their delivery company to see what’s wrong!?!?
“Nothing I can do but resend your order”.
Again because I know it’s not coming to my home but to someone else’s in a completely different city, they still won’t listen and refuse to cancel the order and refund my cc!
6 days in and I’m still awaiting coffee.

What a joke Nespresso !!! My wife wanted to get his and hers ice coffee tumblers from Copenhagen store . The store did not have the pink tumbler so she had to order it from England .so one came from England and the other Copenhagen .after all this hassle
The tumbler straw lid piece fell off and was lost .you can not use it if it does not have this piece. The store and the company say I need to buy a new one ! What a joke . What a waist of money Do Not Buy this coffee tumbler . It is no good !!! And so is the brand Nesprsso
What ever happened to customer service and why would they not have these as extra pieces incase this happens ???
Rubbish !!!

Absolutely worst experience I have ever had with any company in my entire life. I have been trying for over a week to buy a coffee machine. When I tried online it says payment error. I tried with 4 different cards, all which are confirmed by the bank as active and working. I then called and tried to place an order via phone. They got the same error message and said they would call me back. They never called me back. I then called the next day and had to go through the whole process over again and retell them my order and address and card number, just for them to get the same error. I then had a 3 friends try with their cards in their account, no luck. Then I call back again yesterday and got in touch with someone named Blake, who went through the whole process again with me just to get the same error. He said I would get a call back within the hour, and I never did. I called again today and was connected with someone named Monica, who told me that the system only showed that I had called today. I explained that I had been trying to place this order for a week and she couldn’t see any of the calls or information I had done previously. She then tried to place the order and again it failed. They have offered me no solution for almost over a week now. This is the first time in my life I have wanted to buy a product and the company does not have the correct systems in place to accept my payment. Unbelievable. I have no option but to buy from another company it seems.

I am disappointed with the capsule display drawer. There is no formed holder for the capsules, so they just slide all over the bottom of the drawer, making my capsules unorganized and in disarray. Definitely not worth $60.

Coffee is good but the website is terrible .Whatever you do do not forget your password otherwise Italian logic will play havoc.

This company is a complete fail. Try to reorder on their website or by phone if you can find the number. When you call in, your last hope, the service people have no idea what they are doing. Buy a machine from another company. This one is going downhill. After spending 30 minutes on the phone, they tell me a supervisor will have to call me back.

The coffee is way better than keurig I’ll give them that but so expensive! I like that you get a discount with the auto replenish ordering, but every time I modify it before, the day it ships it auto reverts back to the original order for some reason! I’ve tried contacting customer support multiple times and have no luck.

Website is absolute trash. Not sure how they expect to make money when payments won't even be accepted. Keep getting an error message when I try to order their coffee. Guess I'll just order pods off amazon. What a joke of a website.

I placed an order with Nespresso that was never actually picked up by the carrier, yet the system incorrectly marked it as “delivered.” As a result, I was left waiting for a package that never arrived and had no proactive communication explaining the issue.

When I contacted support through the website chat, I was first routed through a virtual assistant that repeatedly cycled through basic tracking prompts without resolving anything. After being transferred to a live agent, I had to re-verify my information multiple times before any real investigation was done.

Only after a long back-and-forth was I told that the carrier had not updated the shipment status and that a replacement would be sent. This resolution should have been immediate once the issue was identified, rather than requiring repeated follow-ups from the customer.

For a premium brand that many businesses and offices rely on for consistent supply, this experience was disappointing. The combination of inaccurate delivery tracking, lack of communication, and inefficient support created unnecessary delay and frustration.

I hope improvements are made to both logistics transparency and customer support responsiveness.

Nespresso has run out of descaling kits and ETA is only 1st week of June.
They do not respond to messages. I have sent comments on Facebook, Instagram, Messaging, email and their website and they do not answer.

I've had 2 Nespresso machines, vertuo plus and the Pop, the worst!! I love the crema but you can get that in other machines that are more reliable and less expensive.
The Pop has been a total nightmare!! I've had it only for 1 year and after 3 uses I've had to go through the cleaning process when I'm getting ready for work, very inconvenient. Also, I've had to do the descaling more than the Vertuo plus machine, it's not normal. It never worked properly. I've called customer service many times about the Pop and they go thru the video chat with you to see if your doing things right and bingo, it didn't work with them on the phone, but they wouldn't send me another Pop and it was still under warranty. Along with the expense from the pods and the aggravation of not being to have my espresso in the morning and Nespresso terrible customer service, where they blame me, no more Nespresso, the worst and extremely expensive. I have a much better made espresso machine and it works all the time, no pods, no problems and great crema. Good riddance Nespresso, rip off company.

Appalling service! I bought a Nespresso pod machine from John Lewis department store. There is an offer with the purchase - 50 free capsules when you order 50 on Nespresso website. First I had to register online with Nespresso, which on second attempt worked. Then I have to upload proof of purchase (receipt, email purchase confirmation etc). Then you have to input the machine serial numer. Press "Continue" -only thing is I get a message on the Nespresso page saying "You don't have access to this site." End of story. I tried on my ipad, my phone, my laptop, different browsers. None could get past this message. Called the "Help" line. After a 30 minute wait someone answered but the connection was so bad the person agreed to call me back. I repeated the register process and press continue. Same message, I can't access the site. All this has taken a couple of hours. My advice: don't bother with this company! I even went to a Nespresso store where the staff expressed ignorance of this particular offer. No further advice was available. Already! It's the 21st Century people...

Let me start off with the fact I LOVE my old nespresso and the drinks. BUT after needing to replace my machine I decided to order from the website, delivery was quick and simple. Unfortunately the machine I was sold was faulty and after what seemed like a bit of a process with calls and videos chats they decided to replace my machine. Well if that was the tuff part actually then getting a return lable from purolator will make it seem simple.. after waiting 4 days with no label I called again amd was told I would receive it in 24 hours, which I did not. So I called back where I was told I would need to wait up to 72 hours to see if I actually get an email. After a second phone call and almost 45 min of waiting I still received no help and when I told the person I was speaking with that customer service had been garbage up to this point he hung up! Never again will I buy direct from this company. Now I have a $300 machine 100s of dollars in pods and no coffee!