Needed to return 2x lampshades but admittedly was slightly over the 14 day return period. No room for manoeuvre/ compromise or even the possibility of a 50% refund/ voucher which is a shame. It’s very... See more
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See what reviewers are saying
The team at Nest gave amazing service from start to finish. I'm re-vamping my apartment and needed a clear direction with my design. To be able to speak to a team of knowledgeable people about key pie... See more
Company replied
My experience with Nest was brilliant. Communication was prompt and flawless (literally, I sent a message at 21pm and got an answer at 8am next day). The order was dispatched and delivered to London... See more
Company replied
Bought some beautiful glasses from Nest. Had a minor problem with a couple of the glasses but everything was rectified by their amazing customer service team (especially Tine and Sarah) who could not... See more
Company replied
Company details
Written by the company
We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.
Contact info
4 Ripon Street, S9 3LX, Sheffield, United Kingdom
- 01142433000
3.2
Average
11 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
dont bother
27 January 2026
Unprompted review
Reply from Nest.co.uk - Head Office
Dear Max,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that your recent experience has been less than satisfactory.
Last week, we requested that Trustpilot contact you to obtain additional information so that we could fully investigate and address any issues raised. Unfortunately, we have not yet received a response, and without further details, such as order or contact information, we are unable to progress our investigation.
We kindly ask that you respond to Trustpilot’s request for information, or alternatively contact our Customer Care Team directly at info@nest.co.uk. A member of our team will be more than happy to assist and work towards resolving the matter for you.
Further contact options, including telephone number and a live chat link, are available on our website at www.nest.co.uk.
We look forward to hearing from you.
Kind regards,
Team Nest
Goods arrived in great condition
Goods arrived in great condition, excellent communication throughout! Would thoroughly recommend.
18 October 2025
Unprompted review
Reply from Nest.co.uk - Head Office
Hello there,
Thank you so much for your kind feedback!
We’re pleased to hear that the goods arrived in great condition, and that you were happy with our communication.
We’re truly appreciate the recommendation!
Thank you so much for your fantastic review, and for choosing to shop with Nest.co.uk
Kind regards
Team Nest.
The team at Nest gave amazing service…
The team at Nest gave amazing service from start to finish. I'm re-vamping my apartment and needed a clear direction with my design. To be able to speak to a team of knowledgeable people about key pieces to enhance my home is fantastic. Thank you Nest.
10 November 2025
Unprompted review
Reply from Nest.co.uk - Head Office
Hello Poppy,
Thank you so much for your kind words!
We’re so pleased to hear that you’ve enjoyed your Nest experience from start to finish, and thrilled to hear that our team could help guide you in finding the perfect pieces for your apartment.
It’s always a pleasure to be part of someone’s design journey and see a space come together beautifully.
Thank you for choosing to shop with Nest.co.uk, we hope to see you back again soon.
Kind regards
Team Nest
The sales team were really knowledgable…
The sales team were really knowledgable and super helpful in helping me decide. It’s great to be able to speak to real people that know their stuff. And they always have the best designs.
6 November 2025
Unprompted review
Reply from Nest.co.uk - Head Office
Thanks so much for your fab review, Debbie!
It's wonderful to know you've enjoyed you're experience and feel we have the best designs, we aim to please :)
We're delighted to learn you found our team knowledgeable and helpful, we're always happy to help.
Thanks for choosing to shop with us,
Kind regards,
Team Nest
Misleading product descriptions
Nest.co.uk uses inaccurate images that misrepresent what they actually sell, in my case, a product advertised as ash with a visible woodgrain arrived smooth and peach-toned instead.
When challenged, customer service refused to acknowledge the clear difference or cover return costs, hiding behind generic “colour variation” excuses.
Buyers deserve honesty and accuracy, not misleading imagery and evasive support.
15 October 2025
Unprompted review
Reply from Nest.co.uk - Head Office
Thank you for taking time to write to us.
We are sincerely sorry to hear that you are unhappy with your Nest shopping experience.
We will always do all we can to support you. Although we have made every effort to display the colours and finishes accurately on our site, we cannot guarantee that a device’s display accurately reflects these.
Upon further investigation, we have found that the product images on our site are correct and do, to the best of our ability, accurately reflect the product and finish dependent upon the device used as above.
Through further investigations however, it has been found that the colour swatch shown for this item on our site did in error show woodgrain, we apologise for this error and our previous misunderstanding of this.
We have corrected this and will of course cover the return costs in light of this error.
Our team have reached out to you privately on email to make the relevant arrangements and to also apologise for our previous misunderstanding. We now understand it is the swatch which is incorrect and have updated this on our site without delay.
Your feedback is invaluable, thank you for bringing this to our attention.
Please respond to our team directly regarding return arrangements.
Kind regards,
Team Nest.
Unable to fulfil order but good comms
Ordered a piece of furniture listed as made to order in approx. 3 weeks. After 10 weeks it finally arrived in the UK but was told it had a fault. Advised it would be a further 3 weeks to get a replacement so cancelled the order. Refund promptly processed without fuss.
18 July 2025
Unprompted review
Reply from Nest.co.uk - Head Office
We're so sorry to hear that your order suffered a delay and was found faulty. Whilst every precaution is taken to prevent this, there are rare occasions where unfortunately this can happen.
We will always resolve any issues as promptly as possible and it's great to see that the replacement lead time provided was significantly improved.
It is a shame to hear that you chose to cancel your order but we do understand given the time involved and we’re pleased to know that you’re happy with the speed of your refund.
We do hope this will not prevent you from choosing to shop with Nest in the future, we hope to have an opportunity to work with you again soon,
Thank you for taking the time to leave your feedback.
Kind regards,
Team Nest
Expensive returns even when they misrepresent items
Bought a rug that on their website (photo 1) clearly looks as a light blush colour. Upon arrival, I didn’t even open the plastic bag it came in because it is clearly a VERY different colour than the one in the picture (photos 2-3). The item delivered is a very light salmon colour. I understand slight colour variations are to be expected but this is major, and it falls under “misdescription”, which in their T&Cs should mean the cost to return should be borne by them. When I emailed them to request that, they gave me a non-answer that the problem was with the resolution on my device (I’ve looked at the photo in the screenshot in 4 different devices, it’s not my settings). AVOID! Many better brands at more reasonable price offer no hassle returns for all online purchases, this one won’t even if they’re in the wrong
25 July 2025
Unprompted review
Reply from Nest.co.uk - Head Office
Hello Ana,
We're truly sorry to hear about your experience with the rug not matching your expectations in terms of colour.
Dependent upon the device you are using and the colour representation of the devices screen, colours and finishes can vary slightly as you are aware. There is a section within our terms and conditions outlining this as below:
Section 4.1 - Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary slightly.
We do strive for accurate representation on our website however, and we understand how frustrating it can be when the product doesn't match what was expected.
If an error is made and items do not match their description, we will of course provide a free of charge return or a refund of your delivery fee upon arrival of your goods back at our warehouse once the error is confirmed and reviewed by our team.
Your feedback regarding the return policy and customer service experience has been taken on board as we continually work to improve. Our Customer Experience Manager will reach out to you directly to discuss further and assist with the relevant arrangements.
Thank you for sharing with us your thoughts; we hope you'll provide us with an opportunity to restore your faith in us in the future.
Kind regards,
Team Nest
Lack of compromise and overpriced delivery
Needed to return 2x lampshades but admittedly was slightly over the 14 day return period. No room for manoeuvre/ compromise or even the possibility of a 50% refund/ voucher which is a shame. It’s very rare to find an online retailer which doesn’t offer a 30 day return policy (Ikea has 356 day policy). I could understand if they were reduced to clear but the items are still on sale at full price. To make matters worse, I was changed £10 delivery per item £20 total), even though they were shipped attached to each other in a fairly small parcel. Will shop elsewhere from now on…
7 February 2025
Unprompted review
Reply from Nest.co.uk - Head Office
Dear Chris,
I am very sorry to hear you are unhappy with your experience.
As a small independent retailer, we do our best to be as flexible as possible. We currently offer a 14-day returns policy as per our terms. Of course, where possible, we are happy to be flexible, but unfortunately, this is not always an option.
While other retailers may offer 30 days or longer, we do not currently offer this service. We are reviewing this policy, and if we are able to adjust and extend it moving forward, we will, of course, do so.
I am also sorry to hear of your disappointment in our shipping fees, these fees are calculated based on the sizes and weights of the items along with the method of transport required. Purchasing multiple items, you will see a discount applied to the shipping charge rather than the full shipping charge applied per item however as the weight and size of the order increases when adding items, the delivery charge will increase accordingly. We endeavour to provide the best prices possible every time, I can only apologise that the cost of this service was more than expected on this occasion.
We monitor our fees to ensure we remain as competitive as possible, these are updated accordingly when possible,
We strive to provide an exceptional customer experience, I am very sorry to hear that we have not been successful on this occasion.
It saddens us to hear that you will not shop with us again in the future, we do hope you may return in the near future to allow us the opportunity to restore your faith in us.
Thank you for taking the time to provide us with your feedback,
Kind regards,
Team Nest
Glasses from Nest
Bought some beautiful glasses from Nest. Had a minor problem with a couple of the glasses but everything was rectified by their amazing customer service team (especially Tine and Sarah) who could not have been more help. Am so grateful, especially to Tine and Sarah. Thank you ladies.
22 February 2024
Unprompted review
Reply from Nest.co.uk - Head Office
Hi Tina,
Thank you for your feedback.
We will be sure to pass over your message to Tine and Sarah - who will be pleased to hear it. Please do not hesitate to get in touch if you have any more queries.
Thank you.
Team Nest
Impeccable customer service
My experience with Nest was brilliant. Communication was prompt and flawless (literally, I sent a message at 21pm and got an answer at 8am next day). The order was dispatched and delivered to London in just one day—an outstanding feat!
Despite a minor issue with my order being damaged during delivery, the team swiftly replaced it (Thanks, Tine!)
7 February 2024
Unprompted review
Reply from Nest.co.uk - Head Office
Hi Katie, this is great to hear!
We will be sure to pass over your message to Tine - who will be pleased to hear.
Please do not hesitate to get in touch if you have any more queries.
Thank you.
Team Nest
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