Nestasia Reviews 

189
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, most reviewers were somewhat happy with their experience overall. Consumers often praise the attractive aesthetics, wonderful home decor items, and careful packaging that effectively protects fragile goods during transit. Many individuals also point out that orders frequently arrive on time and the items look wonderful in their living spaces. Some reviewers were not happy with frustrating shipping delays, long wait times, and missing items in their delivered packages. People frequently note receiving damaged goods, broken items, and dealing with unhelpful customer support when trying to resolve these issues. Others additionally mention misleading policies and delivery personnel failing to properly attempt home drop-offs.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide variety of experiences. While some... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences with their purchases. Many... See more

Delivery service

Reviewers share mixed feedback about the delivery service, reflecting a wide range of experiences. Some... See more

Order

Customers had ambiguous experiences with order, highlighting both positive and negative encounters. Some... See more

Customer service

People report ambiguous experiences with customer_service, noting severe frustration alongside occasional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience visiting at Nestasia Store at CP 67 Mohali. Staff was very helpful there with a good nature and active response. Must visit Nestasia CP67 for the products which Decor your homes p... See more

Rated 5 out of 5 stars

I urgently needed 11 gifts, as the ones I had ordered before did not get delivered and were problematic. Nestasia gracefully took up the order and delivered perfectly before the time. I will always be... See more

Rated 5 out of 5 stars

It was my first time ordering with Nestasia and I received a broken mug for my order. The minute I brought this to the customer service team they immediately helped me resolve the issue by dispatching... See more


Company details

  1. Rug Shop
  2. Mirror shop

Information provided by various external sources

Curated collections of artisanal Home Décor products blending traditional techniques with modern designs and unique, natural materials, handpicked from South East Asia to preserve regional cultures and bring sustainability to the artisanal families.


Contact info

3.0

Average

TrustScore 3 out of 5

189 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.0

All reviews

(189)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Misleading product description

The website is misleading. The product description is not consistent with the actual product. Later they even don’t accept return.

7 July 2021
Unprompted review
Nestasia logo

Reply from Nestasia

Thank you for the feedback. All product description and details are mentioned in the description along with the best representative images. We also include hand references to let our customers know the product size. Along with this, due to the fragile nature of the products, the returns policy also clearly states that we don't accept returns for ceramic products as there is a high risk of breakage during returns.

Rated 5 out of 5 stars

To start with what amazing products…

To start with what amazing products they have.... I was completely bowled over... each and every product is the kind that you would want to own... by far the best in bakeware and serveware.... all I can say is that keep up the excellent quality that u guys provide with the products... and last but not the least... excellent quality with the products

2 July 2021
Unprompted review
Rated 5 out of 5 stars

deep plates purchase…

A great experience to shop at nest asia. I bought the deep plates.loved them.Very interesting designs. Packed very well. No chance of breakages indeed.prompt on delivery too!

1 July 2021
Unprompted review
Rated 1 out of 5 stars

Fraud company

Fraud company. Pay upfront products don’t get delivered. No response from customer service or emails. Fake Fake Fake stay away.

20 June 2021
Unprompted review
Nestasia logo

Reply from Nestasia

We have delivered every single order we have ever received and our large base of happy customers will vouch for us on that :)

Rated 1 out of 5 stars

Fraud Company

Fraud Company! I ordered various products worth Rs.6000. When i recieved the parcel, it was empty! I tried to contact them many times they wouldnt even answer calls or reply to my messages!! When i commented on their instagram page, they deleted it and blocked me! What a sham!

5 June 2021
Unprompted review
Rated 1 out of 5 stars

Nestasia does not return or refund

Nestasia does not return or refund. I ordered a pink product but by default when you place the place the order it takes as blue because pink is out of stock. No one responds to your whatsapp messages and then they ship it immediately. Their response time is so poor that by the time they get back to you those 4 hours mentioned are already over post which they wouldn’t entertain you.
I will never buy again from Nestasia. It’s overpriced as well.

5 June 2021
Unprompted review
Rated 5 out of 5 stars

The best of the best

The best of the best. Really great products. Nestasia always leaves me happy & wanting more ❤️❤️🥰

2 June 2021
Unprompted review
Rated 1 out of 5 stars

Really poor size

Really poor size. The pictures would show you big sizes and they charge you a bomb for the products. Once you recieve the products they are miniatures like toy sizes not useful to be be kept as show piece in the house.
Total waste of money. Suggest do not purchase from them. Total sham.

2 May 2021
Unprompted review
Rated 2 out of 5 stars

Size is sooo sooo disappointing 😞

Products are unique but really overpriced. Ordered a planter for 750/ and the size was smaller than a small tea cup. Very disappointed with the size.
They should review their pricing, otherwise, it's not sustainable.
Thank u. I'm really disappointed. Had a plan to decorate this in a way, but now, I've to look for something else.
I feel. Wishing chair has better products at this price.

30 April 2021
Unprompted review
Rated 1 out of 5 stars

Frauds!

I ordered a large Dark Green oven plate, the base of which should have been 19+ cms, whereas it was hardly 17! The colour was a far cry from being dark green; it was a faded, dull green colour. I do understand that the actual product can be a little different in colour than shown in pictures, but trust me it was NOTHING like it. On top of that, their return/refund policy is not at all customer friendly. No one takes the calls or replies on WhatsApp. I have never before faced such an issue while shopping online. Wish I could post pictures here. Do not buy from them.

1 April 2021
Unprompted review
Rated 1 out of 5 stars

Horrifying experience - Do not buy anything from Nestasia

I ordered Ombre (Blue) dinner set looking at the pictures on their website. When I received the product, I was disappointed to find that the look and finish of the product were not as shown in the pictures. Plus the plates are so heavy themselves and if you place a bowl in it, it is super difficult to hold it in your hands. They refused to return the product on multiple requests, even when I was not happy with the product received. With genuine reasons also they do not except returns which are first of all 'payable'. It was a very bad decision to order something from Nestasia. I have never had any such issue with any of the websites in market.

19 March 2021
Unprompted review

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