Jumped into a tournament on the site and honestly, it kept me hooked. Watching my rank shift every hour, chasing after those top spots was oddly thrilling even though I didn’t clinch first place. Felt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good site for basic gambling. Sometimes the offers dont always load and bet settling takes long in comparison to most sites. Offers could be better. Welcome offer was good when I signed up. Any issues... See more
Company replied
Not really fan leaving any reviews to gambling sites ,coz I always lose haha But I want leave a comment to those guys who thinks they not will able to withdraw money. So what happen,I open my accou... See more
Company replied
It has good range of games plus its daily wheel for now, I'm sure it might be different in the future but it's really good and not only gives you spins on a good game, unlike other sites which gives y... See more
Company replied
Company details
- #13 of 45 best companies in Online Casino or Bookmaker
- #5 of 15 best companies in Betting agency
- #8 of 33 best companies in Casino
- #27 of 27 best companies in Lottery vendor
About NetBet.co.uk
Written by the company
Bet £20 & Get 100 Free Spins
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
- 1. Opt-in & Bet £20 on any slots
- 2. Claim your 100 Free Spins under Rewards
- 3. Reel in your wager free spins on Big Bass Splash!
***Terms Apply***
https://casino.netbet.co.uk/welcome-bonus
Contact info
United Kingdom
- netbet.co.uk
4.1
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sorting out Welcome offer
I completed the qualifying for the welcome offer and the agent sorted out a problem for me quickly and enabled my free bets. 5*
28 April 2026
Reply from NetBet.co.uk
Hi Marc,
We’re delighted to hear that everything was sorted quickly for you and that our agent was able to help resolve the issue with your welcome offer and free bets.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
I needed help recently regarding Free Bet
I needed help recently regarding finding something in my account so I used the online help. At first, I had the chat bot, but it quickly established that I needed a human and was put through to a real person who I believe was called Nick.
I had to wait a few minutes until they could read through my query. However, it was dealt with very quickly and I received good advice.
Thank you to Nick. Highly recommended.
27 April 2026
Reply from NetBet.co.uk
Hi Mark,
Thank you for taking the time to share such detailed feedback. We’re really pleased to hear that, after being connected to Nick, your query was handled quickly and that you received helpful advice.
We appreciate your patience while your request was being reviewed, and it’s great to know the overall experience left such a positive impression. We’ll be sure to pass your kind words on to Nick.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Katrina,
We’re really pleased to hear that you found our customer service fast and efficient. Providing quick and reliable support is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Kiraz,
We’re really pleased to hear that you received a fast and efficient response. Providing quick and hassle-free support is exactly what we aim for, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Not a great site
Not a great site. Bonus payouts are insulting.. 40p spin pays you a £2.40 bonus. A £1 spin pays you a £5.50 bonus. Terrible.
25 April 2026
Unprompted review
Reply from NetBet.co.uk
Hi Emma,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
1 star — Gross Incompetence & Disregard for Responsible Gambling
Following my previous review regarding NetBet's complete disregard for responsible gambling obligations, I have now had the misfortune of speaking with a so-called compliance manager, who proceeded to refer me to IBAS to resolve a responsible gambling complaint.
I find this absolutely astonishing. IBAS — the Independent Betting Adjudication Service — deals exclusively with betting disputes. It has no jurisdiction whatsoever over responsible gambling or social responsibility failures. That a compliance manager, of all people, is not aware of this most basic distinction is deeply alarming and calls into serious question whether NetBet's compliance team is adequately trained or even qualified for their roles.
This is not an isolated issue. NetBet has been fined £748,000 by the UK Gambling Commission in 2020 and a further £650,000 in November 2025 — both times for social responsibility and anti-money laundering failures. This is a company with a proven, repeated track record of failing vulnerable customers, and the behaviour I have personally experienced confirms that nothing has changed.
My complaint has now been formally escalated to the UK Gambling Commission. I would urge anyone who has experienced similar failings to do the same at gamblingcommission.gov.uk.
NetBet, you should be ashamed.
25 April 2026
Unprompted review
Reply from NetBet.co.uk
Hi,
We’re sorry to hear that you’re not satisfied with the resolution provided.
We strongly encourage you to contact IBAS, as they adjudicate on disputes between licensed gambling operators and their customers and can provide an impartial assessment.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
exselent perfect work
24 April 2026
Reply from NetBet.co.uk
Hi Daiva,
We’re delighted to hear that you had such an excellent experience. Thank you for your kind words!
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Brilliant service from Nick
21 April 2026
Reply from NetBet.co.uk
Hi,
We’re delighted to hear that you received such a great service from Nick.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Liam,
We’re delighted to hear that Harvey provided amazing help — thank you for sharing your feedback! We’ll be sure to pass your kind words on to him.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk — they’ll be happy to assist you further.
Best regards,
The NetBet Team
Extremely helpful ànd swift response…
Extremely helpful ànd swift response from customer services who also went the extra yard for me!👍
20 April 2026
Reply from NetBet.co.uk
Hi Darryl,
We’re delighted to hear that you received such helpful and swift support from our customer service team!
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi,
We’re really pleased to hear that the issue was rectified straight away and that you found the support very helpful. Providing quick and effective solutions is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Fast response and very helpful on my…
Fast response and very helpful on my query! Thank you again!
18 April 2026
Reply from NetBet.co.uk
Hi,
You’re very welcome, and thank you for your kind words! We’re really pleased to hear that you received a fast response and helpful support with your query.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
The agent Harvey
The agent Harvey, dealt with my query & was sorted within minutes, thank you
18 April 2026
Reply from NetBet.co.uk
Hi,
We’re really pleased to hear that Harvey was able to deal with your query and get everything sorted within minutes.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Its a lot of options for play,bonuses…
Its a lot of options for play,bonuses and promotions
Simply one of the best site
17 April 2026
Unprompted review
Reply from NetBet.co.uk
Hi Zoran,
We’re delighted to hear that you’re enjoying the wide range of games, bonuses, and promotions available.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Alex,
We’re really pleased to hear that you found our team helpful and patient. Providing supportive and understanding assistance is very important to us, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Gary,
We’re really pleased to hear that your query was answered so quickly and that you received great service.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Altered RTP
Having played hundreds of thousands of spins on certain games it is clear that the Inspired games on Netbet do not offer any where near the correct RTP%. Avoid playing slots with them.
12 April 2026
Unprompted review
Reply from NetBet.co.uk
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your recent experience hasn’t met your expectations. Please rest assured that all our games operate using a certified Random Number Generator (RNG), ensuring complete fairness and randomness. The outcomes are not influenced by previous results or individual account activity. Additionally, each of our games and providers is audited by independent authorities to ensure the RNG is functioning correctly and in compliance with industry standards.
We want to emphasize that all players have an equal chance of winning, but outcomes can vary as they are purely random.
We appreciate your continued support, and if you have any further questions or concerns, please don't hesitate to reach out to our support team at uk-support@netbet.co.uk. We’re here to assist you.
Thank you again for your time, and we hope to welcome you back soon.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Ethan,
We’re pleased to hear that you found our service responsive. Providing quick and efficient support is always our goal, so your feedback is greatly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Carl from customer service was…
Carl from customer service was extremely helpful! Fab customer service and such great fun!
13 April 2026
Reply from NetBet.co.uk
Hi Lauren,
We’re delighted to hear that Carl was extremely helpful and that you had such a positive experience with our customer service. It’s great to know you’re also having fun — that’s exactly what we aim for!
We’ll be sure to pass your kind feedback on to Carl.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
Reply from NetBet.co.uk
Hi Hayley,
We’re really pleased to hear that you had a great experience with our customer service. Providing helpful and friendly support is always our priority, so your feedback is truly appreciated.
If you ever need help again or have any questions, please don’t hesitate to contact our support team at uk-support@netbet.co.uk
— they’ll be happy to assist you further.
Best regards,
The NetBet Team
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