NetReputationReviews 

394
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and genuine care, often describing them as highly skilled and dedicated to delivering results. The service provided is frequently highlighted as excellent, with many appreciating the personalized attention, empathy, and effective solutions offered. Reviewers are particularly impressed with the quick response times and the smooth, reassuring user experience, which made navigating difficult situations much easier. However, some people mentioned issues with a lack of updates and feedback after payment, feeling ghosted and experiencing a lack of follow-through on promises. A few other people also felt that the service did not align with what was promised, particularly regarding content creation and access credentials, leading to disappointment and a sense of being dismissed when raising concerns.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often highlighting the seamless and effective work provided.... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Response time

Reviewers mention positive feedback about response times, with many customers highlighting the promptness and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting seamless interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My consultation with Jeffrey Ryals was phenomenal, and I don’t use that word lightly. With my background in sales, I can spot a snake oil salesman a mile away. Jeffrey operated with integrity, respond... See more

Company replied

Rated 5 out of 5 stars

This company is the real deal and I'm so glad I found them. I interviewed a few companies before choosing them. Their customer satisfaction ratings are high for good reason. They are easy to reach... See more

Company replied

Rated 5 out of 5 stars

I worked with Trey at Net Reputation during a really difficult time in my life, and he truly went above and beyond. His response time was impeccable—every single time, which made a huge difference whe... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Net Reputation. They handled everything with professionalism, expertise, and integrity. They definitely deliver what is promised. A special shoutout to Trey for answ... See more

Company replied


Company details

  1. Public relations firm
  2. Media company

Written by the company

NetReputation is a trusted leader in online reputation management, helping individuals and businesses protect and enhance their online presence. Through cutting-edge strategies and tailored solutions, they deliver services that remove harmful content, mitigate risks, and build a positive digital image. With a client-first approach, NetReputation focuses on integrity, professionalism, and results, simplifying the process with a single point of contact for all reputation needs. Backed by industry experts, innovative technologies, and a commitment to excellence, they ensure clients achieve peace of mind and thrive online.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(394)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality work,fast and permanent results…

Quality work,fast and permanent results and payments which are pocket friendly

2 April 2026
NetReputation logo

Reply from NetReputation

Thank you so much, Doreen! We’re so glad we could deliver fast, lasting results and provide a solution that felt worthwhile for you. We truly appreciate your kind words and your trust in our team.

Rated 1 out of 5 stars

Red Flags…should have known was a scam

Salesperson was rude but I signed up anyway due to other good reviews which are probably SCAMS JUST LIKE THEY ARE. They take your money make empty promises. More than disappointed. Hoping to recoup my losses.

6 February 2026
Unprompted review
NetReputation logo

Reply from NetReputation

We're sorry to hear about your experience, but we were unable to locate your account in our system. Please reach out to us directly at support@netreputation.com so we can look into this and make it right.

Rated 5 out of 5 stars

The listened to my concerns and…

The listened to my concerns and addressed them effectively and expeditiously.

12 March 2026
Unprompted review
NetReputation logo

Reply from NetReputation

Thanks, Henry. We appreciate you trusting us to get this resolved quickly!

Rated 5 out of 5 stars

Team NetReputation delivers excellent results!

Team NetReputation is everything that they say they are and what they will do to take care of their precious clients. This team goes above and beyond to deliver excellent results! Thank you so much!

19 March 2026
Unprompted review
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Reply from NetReputation

This means a lot, thank you for taking the time to share it, Jacquelyn! We don’t take trust lightly, so hearing that we delivered on our promise and went the extra mile for you really matters to our team. We’re grateful to have had the opportunity to work with you, and we’re always here if you need us!

Rated 5 out of 5 stars

Quality service

The associate Shane was responsive, knowledgeable and straightforward with the services and the related costs.

18 March 2026
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Reply from NetReputation

Thank you for the thoughtful feedback! We’re really glad Shane kept things clear and straightforward, especially when it comes to services and costs. That kind of transparency matters. We appreciate you choosing to work with us and are here anytime you need us!

Rated 5 out of 5 stars

Professional, Innovative, Responsive, and Great Service

Our NR Team (primarily Danny and Cheryle) are professional, responsive and results oriented. They are creative and proactive in developing strategies to accomplish the goals of a campaign. A major factor is they listen to you and use feedback to enhance the campaign. We can say many other great things about our NR Team but the bottom line is they produce results.

6 March 2026
Unprompted review
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Reply from NetReputation

Thank you so much for the kind words and for taking the time to leave a review! We are glad the team has been able to deliver results, and we look forward to continued success together!

Rated 5 out of 5 stars

Very professional

Very professional

19 February 2026
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Reply from NetReputation

Thank you, Brigitte! Professionalism is something we take great pride in, and we truly appreciate you sharing your experience!

Rated 5 out of 5 stars

Efficient and Effective

Efficient. Fair. Transparent. Effective. I highly recommend using this company to have inaccurate and damaging reviews about your company removed from the public forum.

24 February 2026
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Reply from NetReputation

Thank you, Erica! Helping businesses cut through the noise and clear up inaccurate information is exactly why we do what we do. We appreciate the recommendation!

Rated 5 out of 5 stars

Responsive team

We’ve enjoyed working with Cheryle and Doug. Early on, we provided some feedback and suggestions. Cheryle was very responsive and helped ensure the team proactively addressed the matters to our satisfaction.

23 February 2026
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Reply from NetReputation

Hi Allison, thank you for the wonderful feedback. It's great to know that our team's commitment to responsiveness and proactive communication is making a real difference. We'll be sure to pass this along to Cheryle and Doug!

Rated 5 out of 5 stars

Professional, Strategic, and Worth Every Penny

I had an outstanding experience working with Net Reputation. They helped me strategically manage and strengthen my online presence in a way that felt proactive, professional, and well-thought-out.

From the beginning, their team was responsive, knowledgeable, and clear about the process. They didn’t overpromise - they laid out a plan, executed it, and kept me informed the entire way. The level of communication and transparency gave me real confidence.

What stood out most was their ability to approach reputation management strategically rather than reactively. They understand branding, positioning, and long-term credibility, not just quick fixes.

I’m extremely satisfied with the results and absolutely plan to work with them again in the future. If you’re serious about protecting and elevating your online presence, I would highly recommend Net Reputation.

16 February 2026
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you, Elijah! We appreciate you taking the time to share such a thoughtful reflection on your experience. Lasting results come from careful planning and consistent execution, and it’s great to know that the approach came through clearly. We’re glad to be working alongside you as that progress continues.

Rated 5 out of 5 stars

Jeffrey went above and beyond!

My consultation with Jeffrey Ryals was phenomenal, and I don’t use that word lightly. With my background in sales, I can spot a snake oil salesman a mile away. Jeffrey operated with integrity, responded quickly, and worked with me to get exactly what I needed. He also demonstrated his industry expertise in numerous instances. I’ll be referring business and sending more his way.

11 February 2026
Unprompted review
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Reply from NetReputation

Thank you, Chris! We especially appreciate this perspective, given your experience in sales. Earning trust is never something we take for granted, and it’s great to hear Jeffrey approached things in a way that felt honest and aligned with what you needed. We appreciate the trust you’ve placed in our team.

Rated 5 out of 5 stars

NetReputation is highly responsive and…

NetReputation is highly responsive and takes the time to clearly explain the issues at hand and the steps needed to address them. Most importantly, NetReputation sets realistic expectations, emphasizing that effective online reputation management requires patience and consistent content contribution. Both proved to be absolutely true throughout the process.

13 February 2026
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you, Greg! Results in this space come from steady work on both sides, and we truly appreciate your collaboration throughout. Feedback like this is exactly why we approach this work the way we do, and we’re grateful for the trust you’ve placed in our team.

Rated 5 out of 5 stars

Great service and responsiveness

Great service and responsiveness from the account managers. The campaign was effective on every level.

31 January 2026
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you, Justin! We’re glad the campaign met your expectations and that our team could support you throughout the process. Always here if you need support down the line.

Rated 5 out of 5 stars

I worked with Trey at Net Reputation

I worked with Trey at Net Reputation during a really difficult time in my life, and he truly went above and beyond. His response time was impeccable—every single time, which made a huge difference when I was under a lot of stress. He was professional, kind, and incredibly attentive throughout the entire process. I’m very grateful for the support and would highly recommend Trey and Net Reputation to anyone who needs help and wants to feel genuinely cared for. They removed what I needed and completed this well within the timeframe promised.

22 January 2026
NetReputation logo

Reply from NetReputation

Thank you for sharing your experience, Jessica! We truly appreciate your trust in NetReputation during this difficult time. We’re glad Trey was a steady point of contact and helped move things forward smoothly when you needed support most. Wishing you continued peace of mind ahead, and thank you again for taking the time to leave this review.

Rated 1 out of 5 stars

Save your money

Save your money! If you're an individual like me trying to suppress misinformation published by the DOJ or news outlets, don’t bother with NetReputation. The quality of their work was underwhelming, and their efforts to suppress front-page results were ineffective. Not a single thing they created is on the first page of search.

One of the main reasons I chose NetReputation over competitors was the partner sites they claimed to work with. But when it came time to publish the articles, they used obscure websites that I—and likely most people—had never heard of (Storify, Issuu and 66fa43472c93a.site123.me). This was a major departure from the reputable partner sites they initially mentioned.

They also promised I’d receive login information for all profiles they created, along with detailed guidance on how to update my website at the end of the campaign. They didn’t follow through—I had to ask for this information myself.

Another concern: they asked for the passwords to my social media accounts, despite the fact that these accounts were never used or needed for anything. This felt unnecessary and raised some red flags.

Also, at one point I tested their transparency by asking if they could help take down some sites because it's something a competitor had mentioned. They never brought up taking down sites but I had heard that one particular legal documents site could be taken down if you message them. I asked about this and they said it'd cost extra. Unbeknownst to them, I already reached out to the website and they took it down for free.

You're better off spending the money on doing something meaningful and fun (travel abroad, concert, flip a house, etc.) then blogging about it. You can then create multiple posts about your experience on sites like Substack and Medium, and social media platforms like Instagram (Reels) and TikTok. Leverage GenAI as needed to create the posts. In the blog posts, make sure to add links to all your social media profiles, and you can also link your other blogs. Run Meta and Google Ad campaigns, boost your socials media posts, etc.

Learn from my experience. This is, and was not, worth the expense. Again, this pertains to me as an individual, I can't speak to their work for businesses.

10 January 2025
Unprompted review
NetReputation logo

Reply from NetReputation

Thank you for sharing your experience. We’re genuinely sorry this process felt frustrating or fell short of what you expected.

Your campaign followed the scope of the package you selected, which was less aggressive than other options we discussed at the outset. We also extended your work at no cost for several additional months to provide continued support beyond the original timeline.

In situations involving government-linked pages and highly visible headlines, search visibility can resurface after algorithm updates, which is why we often recommend ongoing maintenance once a campaign ends. After the courtesy extension concluded, no further work was continued, and assets were no longer kept active.

Publishing options can also be limited by outlet approval criteria, which meant we worked with the highest-quality placements available for your situation at the time.

Our team wants to make this right and will be reaching out to discuss how we can address your concerns and work toward a resolution.

Rated 5 out of 5 stars

I have worked with NetReputation.com…

I have worked with NetReputation.com for many years and they have always done a wonderful job! They have friendly and helpful specialists that are easy to get in contact with.

23 December 2025
NetReputation logo

Reply from NetReputation

Thank you, Amanda! We truly appreciate the trust you’ve placed in our team over the years. Your continued partnership means a great deal to us, and we’re always grateful for the chance to support you.

Rated 5 out of 5 stars

Professional and quick responses

Professional and quick responses! Timothy was great.

24 December 2025
NetReputation logo

Reply from NetReputation

Thank you, Maria! We’re really glad Tim was able to help and make the process feel easy. We appreciate you taking the time to share your experience.

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