I opened ticket 7712 through the contact during lunch form, then got without a new ticket an email update on the next login later that night after the page caught up. Same issue, same while coffee coo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I opened ticket 7712 through the contact during lunch form, then got without a new ticket an email update on the next login later that night after the page caught up. Same issue, same while coffee coo... See more
Live chat took about 15 minutes to answer after the second try. Then the agent after the page caught up checked the previous that evening message and explained from the profile page why my bonus after... See more
The reviewer reports that Skrill payouts that once arrived within minutes now take four to five days, with little response from customer support team.
Company details
Written by the company
Entdecken Sie neue Online-Casinos in Österreich mit Fokus auf Sicherheit, klare Bedingungen und moderne Spielerlebnisse. Vergleichen Sie aktuelle Anbieter für 2026.
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The reviewer reports that only 12 of 88…
The reviewer reports that only 12 of 88 submitted AMOE entries were credited and says customer customer support continued providing generic responses about the missing entries.
The reviewer says their account was…
The reviewer says their account was closed without an explanation and wants direct communication about the reason.
A customer reports that a $300…
A customer reports that a $300 redemption was marked as completed but had still not arrived more than a week later, while customer support provided little assistance.
A customer says a payment was never…
A customer says a payment was never credited, followed by a disputed chargeback, account restrictions, and months of unsuccessful attempts to recover the money.
A customer reports a game error that…
A customer reports a game error that allegedly prevented them from collecting a significant win despite submitting screenshots and repeatedly contacting customer support.
The reviewer describes extremely poor…
The reviewer describes extremely poor gameplay returns, including free spins that produced no winnings, and considers the overall experience unrewarding.
A customer says a payment was never…
A customer says a payment was never credited, followed by a disputed chargeback, account restrictions, and months of unsuccessful attempts to recover the money.
The reviewer criticizes the move from…
The reviewer criticizes the move from instant Skrill cashouts to 72-hour processing and says the added cancellation option has made payouts less convenient.
The reviewer reports that games…
The reviewer reports that games repeatedly crash whenever they attempt to play.
A player says they have played for a…
A player says they have played for a long time without reaching a balance sufficient to make a cashout.
The reviewer claims identity…
The reviewer claims identity verification became difficult specifically when attempting to cash out and says the process prevented them from receiving winnings.
A customer says a $1,300 redemption…
A customer says a $1,300 redemption triggered additional verification and requests for several months of financial statements, leaving the payout unresolved despite previous successful cashouts.
A customer reports being unexpectedly…
A customer reports being unexpectedly logged out and then told that their email address no longer existed, while customer support failed to respond.
The reviewer describes difficulties…
The reviewer describes difficulties reaching the $100 cash-out minimum, repeated verification problems, and eventual account closure after winning more than $1,000 because of an alleged duplicate account.
A long-time customer reports two unpaid…
A long-time customer reports two unpaid redemptions totaling $322 despite having successfully cashed out in the past.
The reviewer says accessing the classic…
The reviewer says accessing the classic version has become unnecessarily difficult because repeated redirects keep sending them to another version of the platform.
The reviewer reports several card…
The reviewer reports several card charges that did not produce the expected credits and says attempts to obtain help or refunds were unsuccessful.
The reviewer says previously fast and…
The reviewer says previously fast and reliable Skrill and gift-card redemptions have become unpredictable and significantly slower following changes to the cashout system.
The reviewer reports winning $5,000 and…
The reviewer reports winning $5,000 and receiving several gift cards before their account was permanently closed because of an alleged multiple-account violation.
A former satisfied player says winnings…
A former satisfied player says winnings were confiscated because of alleged multiple accounts and criticizes customer support for failing to explain or substantiate the violation.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
