Got told my bonus would be active until next Friday in the confirmation email. Checked Thursday and it had already expired. Tbh the whole thing felt like the dates werent consistent between department... See more
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Set a weekly deposit limit on Thursday night. Friday morning I deposited 80 and it went through even though my limit was 50. The restriction showed as active only after I checked my account history.
Deposited with a bonus and started playing, couple of days later got told my winnings were void because of some playthrough condition I somehow missed. The promotion page really should have made that... See more
Tried to get help on Saturday evening and waited 45 minutes in the live chat queue. By the time someone answered they just copied and pasted a generic response about my deposit issue.
Company details
Written by the company
Explore new online casinos in the UK with modern platforms, transparent terms, secure features, and a streamlined experience.
Contact info
United Kingdom
- info@new-casino-vip.space
- new-casino-vip.space
No recent history of asking for reviews
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Copied it and it failed
Copied it and it failed. A space at the end nobody told me about.
Every slip a yellow suggestion and I…
Every slip a yellow suggestion and I say no and it comes back. Driving me mad.
They want colour bills i have black white
Only print i have is from the library and they said no. Stuck.
Live stream is so blury
I cant tell the kits apart. Betting blind on my own sofa.
They took the hedge and cut the original
Laid off then the first ticket's max collapsed. Left hanging on purpose.
Limited in-play and left prematch
Same account different fear and live is peanuts. They only want you when you are slow.
Method of victory sat overnight
Fight ended in round four and the market was pending at breakfast. That is a float.
Thought a night game was the afternoon
Thought a night game was the afternoon. Stake gone before I woke up.
Got told my bonus would stay active for…
Got told my bonus would stay active for 14 days. Didnt get to use it until day 8 and it was already gone. No notification before it disappeared.
My winnings got split into three…
My winnings got split into three installments over a week with no explanation. The cashier didn't mention this would happen, just processed it that way.
Set a monthly limit and nothing…
Set a monthly limit and nothing happened for several days. Had to chase support who said there was a delay in the system. Thats poor design and cost me money.
Sat there for nearly an hour in the…
Sat there for nearly an hour in the live chat queue last Sunday. When I finally connected, the agent seemed rushed and didnt really help much.
Deposited with a bonus and started…
Deposited with a bonus and started playing, couple of days later got told my winnings were void because of some playthrough condition I somehow missed. The promotion page really should have made that clearer.
Tried to get help on Saturday evening…
Tried to get help on Saturday evening and waited 45 minutes in the live chat queue. By the time someone answered they just copied and pasted a generic response about my deposit issue.
Set a weekly deposit limit on Thursday…
Set a weekly deposit limit on Thursday night. Friday morning I deposited 80 and it went through even though my limit was 50. The restriction showed as active only after I checked my account history.
Couple of days ago I opened a ticket…
Couple of days ago I opened a ticket about a game malfunction. Support sent a generic response about responsible gaming instead of actually helping, then marked it resolved.
Asked for a payout on Thursday
Asked for a payout on Thursday. Support said 48 hours guaranteed. Today is Tuesday and my money hasnt arrived yet. No one can tell me whats holding it up.
Support sent me a template answer to my…
Support sent me a template answer to my withdrawal question then closed the chat immediately. Couple of days later still no real help.
Added funds to play with and the…
Added funds to play with and the balance refused to update, tbh its been stuck for days now. Support keeps saying its processing but theres no timeline given at all.
Got told my bonus would be active until…
Got told my bonus would be active until next Friday in the confirmation email. Checked Thursday and it had already expired. Tbh the whole thing felt like the dates werent consistent between departments.
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