Overall, this is a strong credit card with generous credit limits, which makes it very useful for managing larger purchases and maintaining flexibility. However, the APR is on the higher side compared... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have found Aqua very helpful in guiding me towards better credit management. The rating calculator helps me clarify how small changes can make great changes for my personal credit rating. What I d... See more
Company replied
I love my Aqua Credit Card. It's pain free to apply and the customer service is faultless. I particularly like the fact that they don't just keep upping your credit limit, which can be tempting for so... See more
Company replied
Very good and helpful staff there with genuine payment holidays for who needs it the most and want to pay off balance with some interest. The interest rate is too high though. Credit Limit is high. I... See more
Company replied
Company details
- #144 of 163 best companies in Non-bank financial service
Written by the company
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Contact info
7 Handyside, N1C 4DA, London, United Kingdom
- 020 7160 8800
- newday.co.uk
4.2
Great
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from NewDay
Hi Zuleika, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Great fast efficient safe and protected…
Great fast efficient safe and protected from
Fraudsters
A professional fast and efficient service Thankyou
9 April 2026
Reply from NewDay
Hi there, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Reply from NewDay
Hi Aderonke, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Reply from NewDay
Hi Joe, you can activate your card via your Online Account Manager, or you can activate it via your app. If you experience any issues in doing so, please call us on 0333 220 2532 and we'll be able to assist. Best, Elan
It’s good to serve the nation
9 April 2026
Reply from NewDay
Hi Muhammad, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Very good company
Very good company, very accommodating, good Apr rates and easy to put money back onto card
9 April 2026
Reply from NewDay
Hi Terry, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Service is great friendly helorul never…
Service is great friendly helorul never a problem
9 April 2026
Reply from NewDay
Hi David, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Reply from NewDay
Hi Simon, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
My experience is great
9 April 2026
Reply from NewDay
Hi Saiqa, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
MARBLE CARD THE BEST AND SUITABLE CARD I HAVE EVER USED?
Marble card has been so much beneficial for me. It’s there for me when I need to use it? Marble has given me so much and many ways of using it? I am very grateful for the marble card without having it, I don’t know how I would have done? Thank you so very much. 🙏🏾😍
9 April 2026
Reply from NewDay
Hi Lucinda, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Really good app and easy to use
Really good app and easy to use. Been with Aqua credit card for more than 5 years now . Would highly recommend based on my experiences.
9 April 2026
Reply from NewDay
Hi Edward, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
You helped me out when most needed
You helped me out when most needed. so thank you and keep up the good work
9 April 2026
Reply from NewDay
Hi Daniel, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Reply from NewDay
Hi Graham, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
Reply from NewDay
Hi Aileen, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
What’s important for people to know.
I am very grateful for the options to repay back and being able to shop daily with this card.
9 April 2026
Reply from NewDay
Hi, Thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Aqua are an amazing team I would…
Aqua are an amazing team I would recommend them to anyone thay keep you well informed about your account and you can build your credit score to.
9 April 2026
Reply from NewDay
Hi John, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
I have been trying to activate my card…
I have been trying to activate my card for months now but you have my number down wrong. Trying to get hold of someone who can sort my phone number out so I can activate my card is near on impossible. I have been waiting for ring backs for weeks and weeks and nothing happens. I can't even cancel the card as you have the wrong phone number for me
9 April 2026
Reply from NewDay
Hello Barry,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I have passed your concerns on to our Specialist Team to review.
As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate, and the team will be in touch with you in due course. Take care, Claire
Never had a problem at as ll super easy…
Never had a problem at as ll super easy to use recommend to anyone
9 April 2026
Reply from NewDay
Hi Paul, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Very professional and accommodative
9 April 2026
Reply from NewDay
Hi Bharat, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Second time I have telephoned Newday re…
Second time I have telephoned Newday re my AO account I have no access to it and rely on monthly statements of what due which is very confusing I try and change password but need account number which I don’t have it’s in account online the annoying customer service send a passcode which I repeat back then a series of questions the the answers to on in my account the account I can not get access to I would not recommend this company as they are obstructive and I do not know how much I have paid or my true balance Due to them I have stopped using AO sad
Update just telephoned the number Newday give me on their rely and I get the same run around and also refused access to speak to a supervisor give my address and then lady had check to tell me she didn’t here it and to repeat it at this point I had enough of been messed about by Newday don’t tell me to telephone and you will sort it when you obviously have no intention to and supervisor refusing to speak to me sums it all up
10 April 2026
Unprompted review
Reply from NewDay
Hi Gerard, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team again on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
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