From the first phone call to closing only took about three weeks, which I thought was pretty quick. I was always treated with respect by everyone involved in the process. Very knowledgeable and profes... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Nick was good. But the fees were ridiculous. We were charged in fees for things like water (which is managed here and reports were readily available); the flood report (which we already have because... See more
Company replied
From our very first phone call until the last was Outstanding & Signature On. Gentleman by the name of Logan G who took our call was Truly Trustworthy & Amazing. Then we had the honored of speakin... See more
Company replied
I'm not a youngster anymore and I've refinance multiple times as life events dictated. As a veteran from the early 1960s I've never used my VA loan benefit. I called NewDay on a whim just to investi... See more
Company details
About NewDay USA
Written by the company
Get Started
855-630-9112
America's Mortgage Company for Veterans
NewDay USA is a nationwide VA mortgage lender focused on helping active military personnel, veterans and their families achieve their financial and housing goals.
The company employs best practices in mortgage lending and career growth for mortgage professionals. Consistent with its mission, NewDay is a philanthropic partner of numerous organizations focused on assisting military veterans and their families in need.
NewDay USA is a registered trade name of New Day Financial, LLC. New Day Financial's NMLS Identifier is #1043. Additional licensing information is available at https://www.newdayusa.com/licensing
Contact info
360 South Rosemary Avenue, Suite 1900, 33401, West Palm Beach, United States
- (855) 630-9112
- newdayusa.com
4.5
Excellent
10k reviews
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This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 2 weeks
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very professional
nick vaughn was great he walked us through very step with professionalism . you are very lucky to have him he made the process alot easier. ron pat mcrae.
2 October 2026
Reply from NewDay USA
Thank you for the 5-star review! We are so glad that you had a great experience with Nick and he made the process easier for you.
Outstanding staff supporty
Timeliness and the online experience was exceptional. The staff support was truly outstanding. I have used New Day before and there was no hesitation about going back to them again, I trust them.
2 October 2026
Reply from NewDay USA
Thank you so much for trusting us with your financial needs in more than one circumstance. We really appreciate your business and the 5-Star review!
Andrew was so helpful
Andrew was so helpful. I suffer from PTSD and anxiety. I don’t do well in stressful situations. He helped to keep the stress level down. We are so happy that we have told our 4 neighbors and 2 of them are working with New Day as we speak. Thanks for everything. Give Andrew a raise and a hug from us. God bless you all.
2 October 2026
Reply from NewDay USA
Thank you so much for your business and your service to our country. We appreciate that you trusted us with your financial needs and are glad that Andrew was able to help you throughout the process.
gotnew mortgage done
2 October 2026
Reply from NewDay USA
Thank you for your 4-Star review! We appreciate your business.
service was good, fees are bad
Nick was good. But the fees were ridiculous. We were charged in fees for things like water (which is managed here and reports were readily available); the flood report (which we already have because we have flood insurance); the outrageous fee for the notary; using a title company in a different county; plus others. overall, fees for nothing. The Admiral should look at the fees and make sure he wants his name attached to them.
25 September 2026
Reply from NewDay USA
Thank you for your feedback about your experience with us. We will look into the fees and see if we are able to make improvements in the future. We appreciate your business.
these guys are crooks
these guys are crooks, dont pay their bills, do not trust
30 September 2026
Unprompted review
Reply from NewDay USA
We regret that we did not meet your expectations. We would welcome the opportunity to solve this matter with you satisfactorily. Due to the limited information, we are unable to research your concern and provide an appropriate response. If you would like to provide more information or contact us at customersetvice@newdayusa.com we would appreciate it.
The process was very easy and…
The process was very easy and convenient. The staff was very friendly.
28 September 2026
Reply from NewDay USA
Thank you for the 5-Star review! We pride ourselves on great customer service and we are glad that we met your expectations.
Cody was amazing and on top of…
Cody was amazing and on top of everything. Made the process actually enjoyable
25 September 2026
Reply from NewDay USA
Thank you for the 5-star review! We are glad that Cody was able to help you throughout the process and provide you with amazing service.
Great from start to finish!
25 September 2026
Reply from NewDay USA
Thank you for the 5-Star review. We truly appreciate your business.
My refi…
My refi with Julian and Shy went smooth. They were amazing to work with and everything went fast. They were helpful, and kept me informed.
25 September 2026
Reply from NewDay USA
Thank you so much for your feedback. We appreciate your business and the 5-Star Review! We are glad everything went smoothly for you.
Great service
Great service, knowledgeable people, and thorough process. Mr. Mehta was very kind and understsnding when it came to delays, on our part. Had answered all our questions in a very professional manner.
24 September 2026
Reply from NewDay USA
Thank for the great review of your experience with NewDay. We pride ourselves on providing great customer service throughout the process.
Reply from NewDay USA
Thank you for your review. We are glad that the experience was easy for you. We understand that you are upset about the cost of a mortgage in today's market and appreciate you sharing your concern.
Exceptional Company
From the first phone call to closing only took about three weeks, which I thought was pretty quick. I was always treated with respect by everyone involved in the process. Very knowledgeable and professional staff made getting approval for a hardship loan seem easy. I just wish I had called New Day USA before JG Wentworth! Thank you so much New Day, and especially Mr Colson Buscher for your hard work, professionalism and patience throughout this process!!
18 September 2026
Reply from NewDay USA
Thank you for sharing the details regarding your experience with NewDay. We appreciate the 5-Star review and the opportunity to help you with your financial needs.
Reply from NewDay USA
Thank you so much for the 5-Star review! We are happy to hear that the process was easy for you.
FrustratingDon't know that it was so great
Don't know that it was so great, the Paper Work and money trail, wanting to know were every dime came from is ridiculous, the Banks screwed up in 2008 and us people out here are paying for there GREED, PERIOD
21 September 2026
Reply from NewDay USA
Thank you for taking the time to share about your experience with us. We strive to assist the Veteran community but also acknowledge that we must do so within the framework of program guidelines. We regret that your experience was frustrating and will make sure to provide the feedback to our internal teams.
The loan officer ,Cody Dennis,made…
The loan officer ,Cody Dennis,made everything go smooth by keeping me informed. He really knows what he is doing and that made me feel at ease throughout the loan process.
21 September 2026
Reply from NewDay USA
Thank you for the great review of your experience with Cody! We are so glad that he made you feel at ease during the process and that he kept you informed. We really appreciate your business.
Professional business, no fluff.
Quick and efficient. Communication and professionalism, on point. Will recommend to my Uniformed brothers and sisters.
18 September 2026
Reply from NewDay USA
Thank you for your 5-Star review of your experience with us! We appreciate your business and we love referrals.
NEWDAY USA were great.
NEWDAY USA were great. I had working financial challenges and check several options. They did a great job of guiding me and Colson Buscher was key. He listen and was a tune to my situation. Would recommend them to anyone.
19 September 2026
Reply from NewDay USA
Thank you for your review and feedback regarding your experience with Colson. He is one of our top Account Executives. We truly appreciate your business.
Trustworthy and professional all…
Trustworthy and professional all through the loan application process.
18 September 2026
Reply from NewDay USA
Thank you for your 5-Star review! We appreciate that you trusted us with your financial needs and that we met your expectations throughout the process.
They did exactly what they said very…
They did exactly what they said very kind and explained everything good to us
18 September 2026
Reply from NewDay USA
Thank you for taking the time to share feedback about your experience with us. We pride ourselves on providing great customer service and we are glad that we met your expectations.
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