Since I discovered the New Frog I have been waiting only 3 weeks for shipping for items that I order compared to other suppliers.. But as far as price is concerned, there is room for improvement. We... See more
Company replied
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See what reviewers are saying
I've been ordering for many years and everything always arrived, sometimes slow but coming from China I expect that. Some items such as head lights have worked but a few of them have repeatedly drain... See more
I've placed several orders without any problems at all. Was really surprised to see all these people whining about them here so the last order I spent two more dollars for tracking. Everything still w... See more
Company replied
Started receiving emails from them when inadvertantly ordered something ( Price was too good to true)from another company Lovebirdsweddings.co.uk quickly realised that they were skimming my card detai... See more
Company details
Information provided by various external sources
NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Contact info
Bantian,Longgang District, 518129, Shenzhen, China
- 0086 18098956710
- service@newfrog.com
- newfrog.com
3.2
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
you force me to make a review
you force me to make a review - you got it
7 October 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
products as stated,timely delivery.
7 October 2018
Unprompted review
Reply from Newfrog
Hello Ed, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Thumbs up for NewFrog for me.
I've made 3 orders from NewFrog in the past year or so and all have arrived promptly and worked as expected and still are.
Pete.
7 October 2018
Unprompted review
Reply from Newfrog
Hello Peter, Thank you for your feedback.
The perfect service we never stop pursuing.
If there is anything we can do for you, please do not hesitate to contact us.
Welcome to purchase on Newfrog again.
Best regards
Biggest problem is things being sold…
Biggest problem is things being sold out. Otherwise it's great!
6 October 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback.
The perfect service we never stop pursuing.
If there is anything we can do for you, please do not hesitate to contact us.
Welcome to purchase on Newfrog again.
Best regards
Good deals when items are discounted.
6 October 2018
Unprompted review
Reply from Newfrog
Hello Dan, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Newfrog sounds funny but your product…
Newfrog sounds funny but your product lines and services are seriously excellent.
6 October 2018
Unprompted review
Reply from Newfrog
Hello Mike, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Easy Interface
I like the the interface and how easy it is to use. hehe Pretty good!
6 October 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
I am so enjoying all my 5D art
I am so enjoying all my 5D art. So relaxing and such a joy to be at peace. I get so many compliments. I have bought a lot so far, but am in the process of buying Christmas cards and Christmas pictures for each of my adult children. I also have pictures for my grandchildren. As the weather gets worse and I stay in the house more, I intend to make Christmas presents for each of my kids and a few friends. So looking forward to seeing so many completed. I have even order some and mailed them to a friend in Mexico as she can't order them. If you have never tried one, you need to. We have so much stress in our lives and I know that your stress will go down and you will enjoy making them!
6 October 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback.
The perfect service we never stop pursuing.
If there is anything we can do for you, please do not hesitate to contact us.
Welcome to purchase on Newfrog again.
Best regards
love this site
6 October 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback.
The perfect service we never stop pursuing.
If there is anything we can do for you, please do not hesitate to contact us.
Welcome to purchase on Newfrog again.
Best regards
I've been waiting for over two months…
I've been waiting for over two months for my item and it is a no show.
They provided me with a tracking number that was only valid for the item while it was overseas. No tracking once the item supposedly entered the United States. They keep telling me to "wait a few more days". Then its "Can you please wait a few more weeks". Then when I demanded a full refund they offered me a 10% refund. What a bunch of filthy scammers.
6 October 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Almost an ENTIRE month
Almost an ENTIRE month, and my package havent arrived yet! They keep telling me to "wait just a few more days" - And dont you dare answer me, that i can just contact you by mail, cause I already did, and that didnt help anything.
5 October 2018
Unprompted review
Reply from Newfrog
Hello dear friend, first, for airmail shipping, it is a free shipping, takes a little longer time. Second, due to the time different, our phone service and livechat do not work at night, so sorry.
Bad site and bad deal I bought them and…
Bad site and bad deal I bought them and did not send to the purposes I advise everyone not to deal with them and this is the number of the matter
5 October 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Did not receive my product
Did not receive my product. Says it was delivered on 9/27/17 this the 2nd order I have not received.
5 October 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
Reply from Newfrog
Hello Robin, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
Having Too Many Delivery Problems
5 October 2018
Unprompted review
Reply from Newfrog
Hello dear friend, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
the price is good
5 October 2018
Unprompted review
Reply from Newfrog
Hello Rosa, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
So far so good
5 October 2018
Unprompted review
Reply from Newfrog
Hello John, Thank you for your feedback, it is great encouragement for us to do better in the future.
Welcome to newforg again.
I ordered 4 diamond painting kits
I ordered 4 diamond painting kits , for some reason 2 were cancelled and it was not by me. These were ordered in September, 15, it is now October, can not track them and they have my money. Never again. May call.the bank and cancel payment ...and a bad review on facebook.too.
5 October 2018
Unprompted review
Reply from Newfrog
Hello Barb, we are so sorry for the inconvenience caused.
Could you please send an email to our support center service@newfrog.com?
We will offer the best solution for you.
I have Finished my first Diamond…
I have Finished my first Diamond painting the Sea turtles #7383 and I really enjoyed them.
I have ordered 4 more paintings I cant wait till they arrive.
Thank you
Ilene McInnes
4 October 2018
Unprompted review
Reply from Newfrog
Hello friend, Thank you for your feedback.
The perfect service we never stop pursuing.
If there is anything we can do for you, please do not hesitate to contact us.
Welcome to purchase on Newfrog again.
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