Newfrog Reviews 

At the low prices I thought all of the designs would be the small 25 x25 but they are not. Not bad sizes at all. Looking forward to seeing my new kits!!

Great website great prices, fast delivery

Good day your customer service is VERY BAD!!!! I have send a few request about batteries for the quad copters, and I JUST DONT GET PROPER ANSWERS!!!!! How must I do business with you if you don't answer my questions.
I want to order the quadcopter SKU: 236029 and I want 4 extra batteries. I want to know if you can send me EXTRA BATTERIES WITH my order. What is the price for 4 batteries. I just don't get any replies from you What is the matter??? I cannot do business with people that does not care for customers. I have searched your website, but cant find that you sell the 2S (7.4V) 1800mAh 25C. Do you sell these batteries loose???
Pse reply to my email asap.

Regards

Francois

no problems ordering but i will see what my order looks like when it gets here

Love all of their diamond paints...Large inventory...

I have made numerous Newfrog purchase and never was dissatisfied.

This is a fantastic business to deal with, high quality products and affordable prices, quick shipping and very professional to deal with.

best camera ever

Great products, Great price, Fast shipping

I love everything I have purchased and the prices are so affordable

I made first order, good price. I hope it will be delivered also as fast as they dispatch.

"RECEIVED DAMAGED PRODUCT" I WOULD NEVER RECOMMEND NEWFROG . THE MIRROR DASH CAMERA I RECEIVED WAS SMASHED. I SENT THEM OVER 8 PICTURES THE DAY I RECEIVED IT AND ALL THEY OFFERED WAS ($5 AND TOLD TO FIND ANOTHER BOX) (((I EMAILED THEM OVER 20 TIMES)))) I FINALLY HAD TO FILE A CLAIM AGAINST THEM WITH PAY PAL, "WHICH I NOW WON" BUT I WILL HAVE TO PAY RETURN FOR A BROKEN, DAMAGED ITEM ........NEVER AGAIN!!! STAY FAR AWAY FROM "HORRIBLE" NEWFROG VERY BAD CUSTOMER SERVICE

I bought a product which was discontinued by the manufacturer before they removed from their site and was not in their stock.

I've exchanged messages with their customer service for two months. After this period I requested the cancellation of my order and full refund to my PayPal account, which was promptly arranged.

So although I recognize that they could have prevented the inconvenience, their response was always fast and very courteous. Thus, I would buy there again.

I have been waiting for my purchase for over a month. I have contacted Newfrog and still had no success in getting my purchase. From previous reviews and my own personal experience this company is scamming everyone. They are not sending out the purchases, they simply claim that once it has landed in the destination country they can’t track it from there. Don’t purchase anything from this website.

ORDERED 1 ITEM 2 MONTHS AGO, WORKED FINE AND DELIVERED IN REASONABLE TIME. ORDERED 3 ADDITIONAL TIMES MULTIPLE ITEMS PER ORDER NEVER RECEIVED ANYTHING. GOT SAME RESPONSE FROM YOGI. SO SORRY ITEMS MAY BE HELD UP IN LOCAL CUSTOMS. ONE ORDER I PAID EXTRA FOR INSURANCE AND
RECEIVED A SHIPPING NOTICE AND A TRACKING NUMBER (USELESS). PALPAL REFUNDED. STILL WAITING FOR LAST ORDER SAME LAME EXCUSE.. ORDERED OFF EBAY SAME MERCHANDISE
DIFFERENT SELLER AND ORDER WENT TO CHINATERA FINALLY RECEIVED 1st ORDER TODAY WITH TRACKING # THAT WAS FIRST GIVEN TO ME BY CHINATERA THAT A MONTH LATER THEY SAID THERE WAS NO TRACKING. ALSO RECEIVED TWO MORE OF THE SAME ORDER TODAY I ORDERED OFF E-BAY. TOOK ONE WEEK TO DELIVER. WANTED 1 GOT 3 AND PAID FOR ALL WILL LOOK AT REVIEWS FOR ALL NEW (TO ME) COMPANIES IN FUTURE

I would give them ZERO stars if possible. I ordered two chargers. WELL after the time they should have gotten to me, they didn't arrive. I asked them to check with the shipper. Instead they kept asking ME to look around outside and even go to my post office to check. I did what they asked. After a couple of back and forth emails where they would ask me to do those things AGAIN, I finally was fed up and asked for my money back. I had already bought a different charger another way. They asked me to wait until November so they could file a claim with the shipper. Again I complied. November gets here and they tell me it's not their fault that I didn't get my product but they're willing to do me the courtesy of giving me 80% back or a resend of the merchandise. TOTALLY UNACCEPTABLE ESPECIALLY after all the hoops I jumped through.

They said they would ship withing two days it took two weeks and choose a slower shipping alternative.

Needless to say the item didn´t arrive on time for the event.

Update after response from Newfrog see below:
I contacted their customer service before even posting here. I could send it back but I had to pay to send it back!!! This is not a return it´s a complaint as they didn´t deliver as promised, they should take responsibility for not living up to their promise.

See their answer here... well they did nothing. this response was only to make them look better on Trustpilot.