New Home Quality Control LTDReviews 

358
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism and thoroughness, often highlighting the detailed inspections and comprehensive reports provided. The staff members are frequently described as friendly, knowledgeable, and accommodating, making the entire process smooth and reassuring. Many people found the service to be excellent value for money, noting that the cost was well justified by the numerous issues discovered that they would have otherwise missed. Reviewers also appreciate the quick response times and the efficiency in delivering detailed reports, often within 24 hours. However, some people were dissatisfied with the service, mentioning unresponsiveness to queries and a perceived lack of willingness to answer basic questions.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, thoroughness, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting the high attention to detail in snagging... See more

Response time

Consumers consistently report positive experiences with response times, highlighting the quick turnaround for... See more

Value for money

Users describe positive interactions with value for money, consistently stating that the service is worth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Johnny from New Home Quality Control out to do snag. Really nice guy explained everything very well and nothing was an issue happy to answer any questions even after the snag. 115 issues found... See more

Rated 5 out of 5 stars

We had Johnny attend our property on Sunday who was great, very friendly and informative with various issues around our new build home. We’re very happy with the quality of the documentation provide... See more

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

Honestly, I had Helen as my inspector and she was great, really pleasant to talk to and told me about everything she was completing in the inspection. Helen completed her work in around 3 hours and... See more


Company details

  1. Licence Office

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

358 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(358)

209 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish the guys have been…

From start to finish the guys have been amazing so accommodating when I needed to change dates. The report was through within 48hrs and the attention to detail is second to none!
Thank you I would of missed so much of what you have found, well worth the money.
Snagger was Paul

26 September 2025
Unprompted review
Rated 5 out of 5 stars

I had my new build inspected by New…

I had my new build inspected by New Home Quality Control and Troy came out to do the survey. He was brilliant from start to finish. I’m not a builder and I wouldn’t know what is or isn’t up to standard, so having someone go through the house properly was a huge weight off my mind.

Troy picked up so many things I would never have spotted, and the report he put together was really detailed. It came with photos, videos, and references to NHBC standards, which makes it clear to the developer what needs putting right. That gave me real peace of mind.

On top of that, Troy was just a lovely person to deal with – friendly, reassuring, and explained everything in a way I could understand. I’d been thinking about getting the cavity check done too, but he explained it’s best to do that in winter when they can use the heat-sensing camera properly, so I’ll be booking that later in the year.

What I also liked was knowing that if the developer tries to argue back on anything, NHQC will help me follow up and support the case. That kind of backup makes such a difference.

All in all, I’m really glad I booked this inspection and I’d recommend Troy and NHQC to anyone buying a new build. It’s money very well spent.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Knowledgeable

The gentleman snagging our house was extremely knowledgeable and helpful. He showed up within the allocated timeframe and our report was back to us within 24 hours. The report was well presented and detailed. Excellent customer service, would definitely recommend.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great communication and very in depth report, very happy with the service we received. Thank you!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Troy carried out our snagging…

Troy carried out our snagging inspection and was excellent from start to finish. He was very thorough and detailed in his checks, explaining everything clearly so we understood the issues and what needed to be done. His timekeeping was spot on, and the whole process felt professional and efficient. Great service all round – highly recommended!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Necessary and value for money

It was really easy to arrange an appointment, the communication was good and we were very happy with how quickly we received the report back. There is no way that my husband and I could have possibly seen all the issues and jobs that require attention. As far as we are concerned it was money very well spent.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Johnny was excellent. The report is detailed and he was very friendly talking me through everything.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Don’t Skip a Snag – Paul Made All the Difference

Paul was extremely friendly, thorough, and very knowledgeable. My builder had tried to put me off getting a snag, and now I can see exactly why…they didn’t want me to know about the faults that I would never have spotted myself. Paul found them all and took the time to explain each issue clearly, which gave me real peace of mind. I honestly feel like our house inspection was in good hands with Paul.

If you’re considering a snag, don’t hesitate…highly recommend Paul!

4 September 2025
Unprompted review
Rated 5 out of 5 stars

I’d definitely recommend

I recently used New Home Quality Control for a snagging survey and was really impressed. The service was thorough, professional, and gave me real peace of mind about my new home. Everything was explained clearly, and nothing was too much trouble. I’d definitely recommend them to anyone buying a new build!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend

100% recommend, definitely worth the investment.
Thoroughly and meticulously done inspection, very attentive to details.
Easy to read report provided on time.
On top of all that, very friendly inspector and arrived on time.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Outstanding Service – Exceeded Our Expectations! ⭐⭐⭐⭐⭐

As first-time buyers, we wanted to make sure our new home was thoroughly inspected, and New Home Quality Control went above and beyond!

Our completion date changed three times, but the Snagger was incredibly flexible and adjusted his visit without any fuss. Communication was brilliant from start to finish, and we received our full, detailed report — complete with photos — within 24 hours.

The inspection was extremely thorough, even including a drone survey of the roof before 8am! We now feel fully confident in requesting the identified issues to be addressed.

We couldn’t have asked for a better experience and would highly recommend New Home Quality Control to anyone buying a new-build property.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

New home quality were fantastic from…

New home quality were fantastic from start to finish. Professional, punctual, and extremely thorough — Paul picked up on so many details I would have missed. The report was clear and easy to use with my developer, giving me real peace of mind. Highly recommend to anyone buying a new-build!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

This is a must

Was really worried when buying a new build so having a snag report was essential. Had the report 6 days after moving in.

Massively put our mind at ease no major issues with house but still found multiple things that we can now report back to our builder to get sorted.

Thanks again.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Dean Wilson visited our property on the…

Dean Wilson visited our property on the agreed time and date. Prior to the visit he reached out to confirm the time and date suited. On arrival Dean explained the process to us in detail, he then went about a thorough inspection of our property starting from the outside working inwards. Dean has a very sharp set of eyes and knows exactly what to look for, he is also very professional and polite! We received the report as soon as we settled the remaining balance. I would fully recommend using New Home Quality Control for your snagging report and if Dean Wilson arrives to conduct the inspection you have hit jackpot. Thank you 5 stars all round

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Booking was very simple; I received good professional communication from Glen who did a great job carrying out my snagging check. He spotted 24 issues in my new-build apartment which was a lot more than I was expecting; I am really glad that I decided to have the inspection carried out and I am happy that I chose New Home Quality Control. They had great availability and were able to see my property quickly and shared the report with me the next day. Beware other property inspection companies who have loads of fake reviews; this one is legit!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Good comms. The surveyor was really friendly and very meticulous. The report is concise, evidence backed (photos), and references regulations where applicable. Highly recommended.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Very thorough - would highly recommend

Very thorough reporting, quick response and good customer service. Would definitely recommend to friends and family. Thank you Joe.

As first time buyers, it would have been helpful to have also received a summary list of issue numbers in priority along side the overall report.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

New home, no surprises!

Professional and thorough post-handover check. They spotted issues we’d overlooked and provided clear reports so we could get them resolved quickly. Excellent attention to detail and well worth it for peace of mind in a new home.

13 August 2025
Unprompted review

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