New Home Solutions Reviews 209

Absolutely dreadful company. Firstly having to use them through Story to part exchange our house. They sent a photographer round to take pictures and send them to their valuation department who had never stepped foot in my town let alone my house. Valuing it at £185k. Two estate agents locally valued it at £240k so an absolute farce. Second dealing with them came this week as we booked and attended a viewing of a local property that they are selling. No prior information to say that we needed to have an offer on our house. We put in an offer on the property we loved to be phoned up and told it has been declined to due us unable to complete the chain at this moment in time. Once again a waste of time.

Me and my wife part exchanged our property and New Homes acted as the agent. Helen was absolutely amazing and kept us up to date throughout the whole process, she always got back to me when I left messages and went out of her way to help push things forward. Very happy with the service we received.

Absolutely great to work with! Helen Dyson was my main contact and held my hand through everything as I was selling and buying a property on my own. I had a lot of questions and Helen was always very patient with me. Thank you for getting me in my lovely new home!!!

I've worked with Helen at New Home Solutions a number of times now for various clients purchasing properties and every time I have, nothing was too much trouble. Great at chasing solicitors when needed, very professional and due diligent. We completed 4th October and it went through no problem and stress free!

Fantastic service!
My experience with New Home Solutions has been great. The team went above and beyond helping to secure my dream home using their part exchange service. Thank you!

I have just moved home and I can definitely say that without Emma Riley fighting my corner I don’t think I would be here. She worked so hard to organise everyone in the chain and kept me in the loop the whole time. Emma is an asset to the company. New Home Solutions were great from start to finish.

Vicky Richardson is a credit to this company!! If it wasn’t for her, our sale and purchase of our forever home would never have happened. She went above and beyond every day to make sure everything was on track. She was always there for me to discuss any concerns/worries. Thank you Vicky you’re amazing x

We are currently in the process of buying a house through New Home Solutions and our sales progressor Helen, has been excellent. The communication has been great and she has gone above and beyond to help us and sort things out for us. She’s very quick to respond and send us regularly updates to put our mind at ease! Thank you Helen for providing us with such a high level of support especially with it being our first time going through the process!

New home Solutions has helped us through the purchase of our new home. Helen has been wonderful keeping us informed and updating us on keeping things moving. I found her very kind and helpful, even sympathetic when I became stressed.
We have only good things to say about our experience with New home Solutions.

We have been dealing with Helen on the sale of our property as we are moving into another home. Helen has been great, keeping us up to date and helping to progress the case due to being able to speak to our buyers. We’re really appreciative of the help and effort Helen has been putting into our case. Thank you!

Well done New Home Solutions.
Following the collapse of our chain Sarah Binns stepped in and promptly found us a new buyer.
Helen Dyson took over and worked tirelessly to bring our sale to a swift completion.
Credit to all concerned.

AVOID AVOID AVOID! Me and my wife were purchasing our first house in Leeds. The sellers were buying a new plot from New Home Solutions. We dealt with Helen Dyson and on some occasions, Gina Brookes.

Our original completion date would have been either the 3rd or 4th week of July as that is when our flat tenancy would end. From the very start, Helen from New Home Solutions was very active in the case, constantly emailing and calling me. At first it was ok but it got so bad that I instructed Helen to go through my solicitors as I could not manage all the emails and calls whilst also trying to do my day job. Helen ignored this instruction at first.

Helen was not happy with a completion date of end of July despite this being our position. First, she threatned that the sellers (buyers of a plot from New Home Solutions) would risk losing their plot if we did not complete 28th June. She then said that the building developers would be willing to pay my rent for July if I could complete the purchase for 28th June. This was 1 month earlier than we wanted but we were excited to move into our first house and the offer was too good to refuse. On top of this, we really liked the sellers and we did not want them to lose their plot or go through any stress.

We accepted and our solicitors worked their backsides off to ensure we would complete a month ahead of schedule. Come 28th June, BBC News confirmed several banks across the country were suffering slow/no payments and payments failures to the point where salaries were not paid into accounts. The banks affected were banks that my solicitors, sellers solicitors and my LISA provider use as their banking provider. Due to this banking error, the deposit did not arrive on time and we had to wait until the weekend was over (28th June was a Friday). We completed on 1st July and considering that we met everything on our end but the banking system issue was the error for our delay (not my fault), we still expected them to pay.

After chasing Helen after completion to see the status of the rent payment that was promised, radio silence. I finally got a hold of her (w/c 22nd July) over the phone and she is now playing the "Don't shoot the messenger" card.

As a first time buyer, there is a certain lack of knowledge, naivety and blind trust I gave to New Home Solutions. They took advantage of this. Now, they have confirmed I will not receive the rent payment that was promised which has resulted in me paying my rent and mortgage in the same month, bills for both properties and this is on top of house fees such as solicitors, deposit (my savings), surveys and so forth.

I always looked forward to buying my first house with my wife, and unfortunately, the stress, hounding and terrible experience with New Home Solutions and Helen has made this one of the worst experiences of my life.

Helen, I pray that you do not put other buyers through a similar experience. New Home Solutions, please ensure your staff are trained on how to deal with people and train them on what is acceptable practice.

I will learn from this experience and not be so trusting in the future.

The communication was awful, didn’t keep anyone updated or ever phone back. Took around 4-6 weeks to get a response from anyone or a decision. Things not being completed in a timely manner or with any sense of urgency. Only time things would get done is when speaking to a manager higher up. Unhelpful and rude when speaking to them.

We worked with GINA BROOKES and HELEN DYSON from New Home Solutions on our house move.
Gina was with us from day 1 of the process and has been absolutely instrumental in the move eventually reaching a successful conclusion. Gina is positive, works incredibly hard, and clearly understands the subtleties of what is an extremely challenging conveyancing process. Gina helped massively with managing the estate agents on our sale, keeping them focused and engaged on our sale, helping us massively through a challenging few weeks when we lost a buyer within days of an expected Exchange. We cannot speak highly enough of Gina's efforts for us and will always be grateful
Helen took over once we had a buyer but things were not easy. The conveyancing process lacks any collaboration, good communication or leadership - its awful. Trying to oversee it and to engage with conveyancers and Agents who struggle to stay connected to each other, was no mean feat and Helen had to work hard to overcome that utter lack of collaboration in the chain, in order to give us that oversight of what was going on as we tried to Exchange. Some of the conveyancers involved did not perform, to be honest, and seemed indifferent to the needs of their client. Helen had to work hard and to be very resilient in order to cut through these issues
Overall, NHS through Gina and Helen, were brilliant for us. We would recommend them, cannot praise them too highly and NHS are lucky to have them

Honestly could not of done all this without the help of Vicky. She's been there every step of the way and gone above and beyond! Would highly recommend and will point anyone and everyone in her direction!
Have also spoke to a couple more out the office and have all been really friendly and helpful. 10/10

Helen was my sales progression officer.I am happy with service

Helen Dyson has been our Sales Progressor throughout the purchase of our new home and my wife and I have been very impressed with her responsiveness, helpfulness and going the extra mile to try and get our purchase through as soon as possible. Thank you very much.

Vicky Richardson was absolutely fantastic throughout the whole process.
Vicky was kind, extremely efficient and had a great sense of humour (which was much appreciated during the move).
We cannot thank her enough for all her hard work, she single handedly got us our completion date - thank you Vicky, we couldn’t have done it without you!!

Great team , helpful , no problems credit to the company , highly recommended 👍

Gina was such an amazing help throughout the whole process! We were buying and selling and Gina couldn’t have done more to help push this along as seamlessly as possible. She is a true credit to the company. Thanks so much for everything Gina!

Siobhan