Great customer service! I reached out via live chat to ask for a first-time discount code after signing up, and Will helped me out and added one to my cart right away. Ordering was super easy—I'll com... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I usually buy filters for my car on Amazon, but after searching online, I stumbled upon NewParts.com. They carry the exact same brands I normally use, but the total price was lower, even after addin... See more
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Unlike some companies which act like they're doing you a favor, Newparts fills the order and ships fast. A progress report including tracking info is provided as well. Shipping costs are reasonable.... See more
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The brand of the part I was searching for was important for the repair for my older X5 BMW. Newparts.com had it, and they had it in stock which was also very important to me. Other euro specialist par... See more
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Company details
Written by the company
Newparts helps customers find the right part at the right price with no surprises. We offer a wide variety of OEM and aftermarket parts for domestic, Asian, and European vehicles with clear fitment details and honest, affordable pricing. Orders placed before 2:00 p.m. CST typically ship the same business day from Tennessee and partner warehouses. Our expert chat support is available daily from 8 a.m. to 10 p.m. CST to answer questions and guide repairs. Fitment Confidence is built into the catalog so customers can choose parts that match their vehicle. Kits That Fix™ bundles related components to make common repairs simpler.
Contact info
231 HOGAN ROAD, 38563, GORDONSVILLE, United States
- (615) 761-5655
- customerservice@newparts.com
- newparts.com
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Very easy to work with
Very easy to work with. I had accidentally ordered the wrong part and they made it an easy exchange for the right part.
5 March 2026
Reply from Newparts
We are so glad we could make that exchange process easy for you! We know mistakes happen, and our goal is always to get you the right part for your project with as little stress as possible.
Thank you for the great feedback, and we look forward to helping you again!
Reply from Newparts
Thanks for the feedback! We’re glad to hear you had an easy experience and that everything arrived securely. We look forward to helping you with your next order!
Great Experience start to…
Great Experience start to finish.ordered pressure plate bolts for my 07 saab9-3 2.0,everywhere else they were 15-19$ per bolt,they had them for around 6$each. At first I was worried they might be some cheap knock off but took a chance anyway. When they arrived they were actual factory GM pressure plate bolts in original packaging.i will definitely use them in the future
3 March 2026
Reply from Newparts
That is great to hear! We are glad we could help you save on those genuine factory GM bolts for your Saab 9-3 without compromising on quality.
Thank you for giving us a chance and for the support. We look forward to helping you with your next project!
OEM LuK parts at competitive pricing
Ordered OEM LuK clutch and flywheel for my 370Z.
Original order arrived damaged. No way to get a hold by phone, the email/chat-only communication when things go sideways is a bit frustrating. They also expect the damaged part to arrive back to them before sending you a replacement - I didn’t have time for that, so I just ordered another.
After all, everything turned out fine and I was refunded once I sent the damaged one back. And the rep who assisted by chat seemed caring and helpful. Would consider them again for future parts.
15 February 2026
Reply from Newparts
Thank you for your feedback. I sincerely apologize for the frustration caused by the damaged shipment and our communication process.
I’m glad our team was able to resolve the issue for you and that you received your refund. We appreciate your patience and your willingness to shop with us again.
Order was sent promptly and accurately
Order was sent promptly and accurately, at a very good price. Will buy again from them.
7 March 2026
Reply from Newparts
Glad to hear it! We're happy we could get your order out quickly and accurately at a great price.
We appreciate the support and look forward to helping you with your next project. Thanks for choosing us!
Reply from Newparts
That’s what we like to hear! We're glad we could get those parts to you quickly and at the right price.
Thank you for the "nuff said" endorsement and for choosing us for your project. We look forward to helping you out next time!
Reply from Newparts
Glad you're happy with the product and the price! We appreciate the feedback and look forward to your next visit.
Reply from Newparts
Glad you're happy with the price! NGK is definitely the way to go if you want reliability without overpaying.
Thanks for the feedback.
Fast delivery
26 February 2026
Reply from Newparts
Glad to hear it arrived quickly! We know getting parts on time is a huge priority when you're working on a vehicle.
Thanks for the feedback.
I installed my Akeebono brake pads on…
I installed my Akeebono brake pads on my honda civic and they are perfect. I did not have to turn the rotor, my original honda rotor has been saved. The rotor looks brand new and with new brake pads and it stops great. Great price from newparts
28 January 2026
Reply from Newparts
Thank you so much for the kind words about our pricing and for choosing NewParts. We really appreciate the feedback!
Great Service!
Parts were received earlier than expected and packaged very well. I would definitely purchase parts from Newparts again. Very good experience.
Thank you!
16 February 2026
Reply from Newparts
We really appreciate the feedback! It's great to hear that your parts arrived early and were well-packaged.
We look forward to helping you out with your next project. Thanks for choosing Newparts!
Part was exact replacement at 1/4 price…
Part was exact replacement at 1/4 price of dealer price. Part arrived quickly and solved my issue. I will be ordering from Newparts.com again!
22 February 2026
Reply from Newparts
That’s great to hear! We're glad we could help you save compared to dealer pricing while getting your issue resolved quickly.
Thank you for the support, and we look forward to helping you with your future parts needs!
Will purchase again!
18 February 2026
Reply from Newparts
That is great to hear! We really appreciate your business and look forward to helping you with your next project.
Delivered exactly what I ordered at a…
Delivered exactly what I ordered at a decent price and on time as advertised. The parts were well packaged and arrived reasonably soon.
Let me be clear, I used Rock Auto a long time. Yet, they dropped the ball one too many times for me which is how I found Newparts. Thanks guys!
18 February 2026
Reply from Newparts
Thank you so much for the feedback! We're thrilled we could step up and get your parts delivered correctly and on time.
It means a lot to have you switch over to Newparts. We take great pride in our packaging and logistics, and we're glad to have you in the family. We look forward to helping you with your next project!
Timely availability of a old c a r part
12 February 2026
Reply from Newparts
We are so glad we could help you track down that hard-to-find part!
We know how frustrating it can be when local shops or other suppliers don't carry what you need for an older vehicle. Our team takes great pride in maintaining a deep inventory of vintage and specialty components so you can keep yours on the road.
Just having the right OEM part was very…
Just having the right OEM part was very helpful. Fast shipping was also a plus.
18 February 2026
Reply from Newparts
That is wonderful to hear! We know how important it is to get the exact OEM part the first time so you can get your vehicle back on the road without any fitment headaches.
I’m glad we were able to get it to you quickly as well. Thank you for choosing us for your parts needs—we truly appreciate the feedback!
Newparts store has many available types…
Newparts store has many available types of parts that I need for my Mercedes Benz. I sure would be back shopping here again.
7 February 2026
Reply from Newparts
That is great to hear! We really appreciate the support. We take a lot of pride in our Mercedes-Benz inventory, so I’m glad we had what you needed for your car.
We'll be here whenever you’re ready for your next project.
Super fast shipping - better price than RockAuto
13 February 2026
Reply from Newparts
We appreciate the feedback! It’s great to know we could get those parts to you quickly and at a better price point, so it’s great to know we came out on top compared to other website for your order.
Thanks for choosing us—we look forward to helping you with your next project.
Great shopping experience!
Website was quite easy to find the exact parts I needed for my vehicle. Prices were competitive and surprisingly shipping cost was very reasonable compared to other online merchants for the same heavy parts.
Also my items were shipped super quickly and arrived well packaged on time despite a big winter storm in our region.
Email communications were excellent and clear keeping us well informed of the 2 separate delivery packages.
Appreciate the smooth transaction and will definitely purchase again. Thanks!
25 January 2026
Reply from Newparts
Thanks for the kind words! We're really glad to hear you had a good experience with the site and that your parts arrived safely despite the storm.
It’s great to know our communication kept you well-informed throughout the process. We truly appreciate your business and look forward to helping you with your future vehicle needs!
An easy online purchasing experience.
An easy online purchasing experience.
In the rare event when a mistake occurs, customer service has been excellent.
1 February 2026
Reply from Newparts
Thanks for the feedback! We're glad to hear you've had an easy experience with us and that our team was able to help out when needed.
We appreciate the support and look forward to working with you again.
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