Great customer service! I reached out via live chat to ask for a first-time discount code after signing up, and Will helped me out and added one to my cart right away. Ordering was super easy—I'll com... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I usually buy filters for my car on Amazon, but after searching online, I stumbled upon NewParts.com. They carry the exact same brands I normally use, but the total price was lower, even after addin... See more
Company replied
Unlike some companies which act like they're doing you a favor, Newparts fills the order and ships fast. A progress report including tracking info is provided as well. Shipping costs are reasonable.... See more
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The brand of the part I was searching for was important for the repair for my older X5 BMW. Newparts.com had it, and they had it in stock which was also very important to me. Other euro specialist par... See more
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Company details
Written by the company
Newparts helps customers find the right part at the right price with no surprises. We offer a wide variety of OEM and aftermarket parts for domestic, Asian, and European vehicles with clear fitment details and honest, affordable pricing. Orders placed before 2:00 p.m. CST typically ship the same business day from Tennessee and partner warehouses. Our expert chat support is available daily from 8 a.m. to 10 p.m. CST to answer questions and guide repairs. Fitment Confidence is built into the catalog so customers can choose parts that match their vehicle. Kits That Fix™ bundles related components to make common repairs simpler.
Contact info
231 HOGAN ROAD, 38563, GORDONSVILLE, United States
- (615) 761-5655
- customerservice@newparts.com
- newparts.com
4.6
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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First time buyer
I'm a first time buyer. Vic with customer service made it super easy for me. Newparts saved me a lot of money. Just wish they carried more brands.
1 May 2026
Reply from Newparts
Thank you so much for your kind words! We are thrilled to hear that Vic made your first purchase a great experience and that we were able to help you save some money.
We appreciate your feedback regarding our brand selection as well. We are always looking for ways to expand our inventory, and hearing which brands our customers are looking for helps us grow.
We look forward to helping you with your future automotive needs!
Parts come on time and quality as…
Parts come on time and quality as expected. OEM parts priced best among competitors or dealers.
13 May 2026
Reply from Newparts
Thank you for the feedback! We’re glad to hear your OEM parts arrived on time, met your quality expectations, and provided the best value compared to dealers.
We prioritize technical accuracy and logistics to ensure you get the right fit at a competitive price. We look forward to assisting you with your future automotive needs!
I had some difficulty choosing Valeo…
I had some difficulty choosing Valeo wipers for my car as many were offered at different price points without much information to differentiate them so I went by price. More info would be appreciated. I'll continue to shop here as an alternative to Amazon as they don't seem to know what fits what lately.
5 May 2026
Reply from Newparts
Thank you for choosing us over Amazon for your recent order!
The price differences in the Valeo line are based on technology, ranging from the budget-friendly First series to the premium, factory-spec Silencio blades.
Since we prioritize technical accuracy and VIN-matching, we will ensure your selected parts are a perfect fit.
Please reach out if you have any questions about the specific wipers you purchased!
Found the part I needed at competitive…
Found the part I needed at competitive pricing, shipped in a few days
10 May 2026
Reply from Newparts
Thank you for your business! We are glad to hear you found the part you needed at a competitive price and that it reached you quickly.
Please let us know if we can help you with any future projects.
Fit perfect
Fit perfect! My old man though it was maybe a fake site but they did good. The shipping took a bit long but wouldn't effect my 5 stars.
2 May 2026
Reply from Newparts
Thank you for the five-star review! We’re glad the parts were a perfect fit and that we could earn your trust.
We appreciate your patience with the shipping and look forward to helping you again soon.
Contacted NewParts through the Amazon app
I contacted NewParts through my Amazon app to ask about the warranty. I was told for the Spectra condenser fan I bought, it was 30 days, same as Amazon. No way, I tried to cancel but it already shipped. Then was charged $25 to send it back. I would not trust a product that had such a short warranty. My original fan lasted 30 years and suspect this one would not last because of the short warranty.
If you want to take a gamble, go ahead but I passed on this and bought a better brand from a better company to buy one from.
5 May 2026
Unprompted review
Reply from Newparts
Hi Ronnie,
Thank you for sharing your feedback. We are truly sorry to hear about your frustration regarding the return shipping costs and the warranty period.
Because this order was shipped promptly and the return was initiated as a choice rather than due to a defect with the part, the return falls under standard marketplace policies for buyer's remorse. These guidelines generally require the customer to cover the return shipping costs. We understand that this is an additional expense, but we must adhere to these established marketplace rules to remain fair to all our customers.
We take pride in our ability to process orders quickly and provide responsive communication. We would appreciate it if you would contact us again through the Amazon messaging center so we can discuss this further and work toward a better resolution for you.
Fast delivery, good quality
I satisfied the update order status e-mails that makes me peaceful in mind knowing when I'll get my order at hand. Fast delivery! The quality is as it described.
26 April 2026
Reply from Newparts
Thank you for the wonderful feedback! We are glad the order status updates gave you peace of mind and that your delivery was fast. It is great to hear the parts arrived exactly as described.
We appreciate your support and look forward to helping you again!
I received my correct parts in just a…
I received my correct parts in just a day, good price also. Really impressed
3 May 2026
Reply from Newparts
Thank you for the feedback! We are happy to hear that your parts arrived on time and that you were pleased with the pricing.
We appreciate your support and look forward to helping you with your future automotive needs!
Reply from Newparts
Thank you for the feedback! We are happy to hear that your parts arrived on time and that you were pleased with the pricing.
We appreciate your support and look forward to helping you with your future automotive needs!
They had my parts in stock
They had my parts in stock. Ordering was easy. Shipping was fast. The parts worked as designed. What more can you ask for.
24 April 2026
Reply from Newparts
Thank you for the feedback! We are happy to hear that we had your parts in stock and that ordering was easy. It’s great to know shipping was fast and the parts worked exactly as designed.
We appreciate your support and look forward to helping you again.
The prices and product selection are…
The prices and product selection are top notch along with the customer service
24 April 2026
Reply from Newparts
Thank you so much for the kind words! We are glad to hear that you are happy with our prices, product selection, and customer service.
We truly appreciate your support and look forward to helping you with your future automotive needs!
Reply from Newparts
Thank you so much for the nice feedback! We are happy to hear that you are pleased with our pricing, the way your items were packed, and our super quick shipping.
We truly appreciate your support and look forward to helping you with your future automotive needs!
The part I ordered came with a…
The part I ordered came with a different part number than I ordered , wish they would have stated that those part numbers interchange. They attempted to give a first responder discount but the code never did work. The ordering process was easy and shipment was fast
1 May 2026
Reply from Newparts
Thanks for your feedback! We’re glad the process was easy and fast.
Regarding the part number, part 181124 was officially replaced by 171124 (RoadMatic Front Suspension Strut and Coil Spring Assembly). This change is because the manufacturer superseded the part numbers, which is beyond our control. Although the number on the box is different, it is the correct, updated replacement and is fully compatible with your vehicle.
We also apologize that the first responder discount code did not work. The coupon code was definitely valid and didn't expire at the time of your order, so we're not sure what happened. Whenever you need more parts in the future, please contact us and we'll provide a new discount code for you.
We appreciate your business and are here if you need anything else.
Reply from Newparts
Thanks for the feedback! We are glad to hear your order arrived on time and that you were happy with the pricing.
We appreciate your business and look forward to helping you again soon.
The price was very competitive
The price was very competitive - coupled with free shipping and quick delivery - WINNER
28 April 2026
Reply from Newparts
Thanks for the feedback! We are glad we could offer a competitive price along with free shipping and quick delivery.
We appreciate your business and look forward to helping you again soon.
I never received my order!!!!
25 April 2026
Reply from Newparts
Hi Todd,
We are sorry to hear that your package was stolen, as you mentioned in your email. The order was shipped through USPS, so we recommend reporting mail theft to your local authorities.
Unfortunately, our policy does not cover losses for packages once they have been confirmed as delivered by USPS, but we're willing to offer you a nice deal for the replacement order if you cannot retrieve the original one.
Thank you for your understanding about this and please reply to our email.
Reliable Service and Quality Parts
I had a great experience with Newparts. The parts arrived in perfect condition and the delivery was fast. Customer service was also very responsive and helpful throughout the process. Overall, a smooth and reliable transaction. I would definitely recommend them and will be purchasing again in the future.
17 April 2026
Reply from Newparts
Thank you so much for the wonderful feedback! We are thrilled to hear you had a smooth experience and that our team could help along the way.
We look forward to assisting you again the next time you need parts. Happy driving!
Second time ordering from Newparts
Second time ordering from Newparts. Prices are great and delivery was prompt. Will order again in the future.
22 April 2026
Reply from Newparts
That is wonderful to hear! We are so glad to have you back as a repeat customer.
Thank you for your continued trust in us for your parts. It’s our goal to keep those prices great and the delivery fast so you can get back to work without the wait. We’ll be ready and waiting for your next order whenever you need us!
Very fast shipping
Very fast shipping, and quality parts at a great price, customer service was fantastic!
14 April 2026
Reply from Newparts
Thank you for the 5-star review! We're glad we could provide the quality parts and service you needed at a great price. Enjoy the ride!
I had ordered AKEBONO front breaks for…
I had ordered AKEBONO front breaks for my 2019 Chevy Silverado product is great except after resetting gauges break % will not reset. The AC Delco Rotors are fantastic I ordered.problem ordering paid in full only received breaks I Had to contact them to ship rotors
13 April 2026
Reply from Newparts
Thank you for the feedback! We’re glad the Akebono brakes and AC Delco rotors are working well for you. We also apologize for the delay in getting those rotors shipped out initially.
Regarding the brake % reset issue, this often happens if the brake wear sensors weren't replaced or aren't fully seated. Since the sensors are single-use once triggered, the system usually won't reset until a new sensor is detected.
We appreciate your patience and your business!
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