New Skills Academy Reviews 

3,365
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, most reviewers found their experience to be average overall. Many customers appreciate the platform's ease of use and the flexibility to study at their own pace, making learning accessible alongside other commitments. People generally find the courses good, informative, and well-structured, with a wide selection and practical examples that enhance understanding. However, some people were dissatisfied with aspects of the subscription model, reporting issues with automatic renewals and difficulties canceling their accounts, leading to unexpected charges. A few other people also felt that some course content was basic, outdated, or lacked sufficient depth, suggesting that while the selection is broad, the quality can vary.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the platform easy to use and supportive of... See more

Product

People report positive experiences with the product, highlighting the wide variety and extensive choice of... See more

Website

Clients share ambiguous opinions on the website, with many praising its ease of use and navigation, finding... See more

Subscription

Consumers find subscription experiences to be ambiguous, with many expressing frustration over recurring... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding courses affordable and offering excellent... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Good courses if you’re just after basic knowledge on something. A lot of the facts and figures included in the business course I did were very outdated so I don’t think the courses can be updated regu... See more

Rated 3 out of 5 stars

I’d say my experience with New Skills Academy was just ok – nothing special. The courses I tried felt very basic and not particularly engaging, more like surface-level knowledge that most people would... See more

Rated 3 out of 5 stars

Varying quality of courses. A couple have been really repetitive, whereas todays really has cut the mustard and is faster moving and challenging.

Rated 5 out of 5 stars

They have a whole range of different courses to choose from that are related to so many jobs and every day life. They have courses in child minding, pet sitting, food safety, maths, English, animal ca... See more


Company details

  1. Education & Training

Written by the company

Join over 675,000 students who have taken one of our 750+ online courses. Study at your own pace and gain a certified qualification

Unlimited Course Access to 700+ courses for only £99 per year!

Written by the company

Find out more on our unlimited offer here - https://newskillsacademy.co.uk/subscription
New Skills Academy - An award winning business
As a family business we are dedicated to first class customer service. Our ethos as a family and as a business is treat everyone with respect and to be honest, helpful and respectful. This ethos has helped us win 6 awards for education, with our proudest moment coming when we won the Natwest Entrepreneur of the Year Awards for Family Business.

Contact info

3.7

Average

TrustScore 3.5 out of 5

3k reviews

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No recent history of asking for reviews

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3.7

All reviews

(3,365)

63 reviews in the last 12 months

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Rated 3 out of 5 stars

Good courses if you’re just after basic…

Good courses if you’re just after basic knowledge on something. A lot of the facts and figures included in the business course I did were very outdated so I don’t think the courses can be updated regularly so that’s something to keep in mind!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Love New Skills Academy

Love New Skills Academy, it's been so inspirational, value for money courses, help is always at hand. Study at your own pace, it's a great feeling of achievement when you receive you certificate or diploma. Loads and loads of courses to choose from. I Loved learning from this site. Would recommend checking out New Skills Academy for yourself. I'm in the middle of learning about gardening, it's so interesting.starting in 2021 to present.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Difficult to end subscription

when you no longer wish to continue your subscription it is extremely difficult to get in touch with someone to stop it.
in the end I just had to stop it on PayPal.
I will never use the New Skills Academy again.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Expand your knowledge

I use the courses as I need them to enhance my knowledge of different subjects they are easy to follow and very detailed

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Love new skills academy

Love new skills academy. They couldn't make learning any easier. So many courses and certificates that you can study for. An annual membership makes learning that bit easier financially and the website is easy to use. Love it

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Great value subscription

Great value subscription. Access to so many different courses. I want to do lots but now have plenty of time to do them. Amazing. So good I bought another subscription for my daughter.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

paid for one year and they charged me…

paid for one year and they charged me again this year. did not expected that. Moreover, they did not inform about subscription renewal and took payment out of my bank, did not mention about recurring payment when buying unlimited courses as well. That is robbery.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Money taken without consent

I was charged £99 without my consent by New Skills Academy and have contacted them multiple times requesting a refund, but I have received no response at all.
There is no working phone number, and emails are being ignored, which is extremely frustrating and concerning.
I have now had to escalate this through my bank due to the lack of communication.
I would not recommend based on my experience.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Paid for 1 year but taken another…

Paid for 1 year but taken another payment without consent and now ignoring my emails demanding a refund. The courses are poor quality. The tests are multiple choice quiz style and you can go and edit your answers until you pick correctly.

2 April 2026
Unprompted review
Rated 2 out of 5 stars

Cheap online AI driven CPD but don't be seduced into thinking you are getting a diploma

This training organisation offers very cheap courses which in hindsight, may speak for itself. I purchased a 'CBT Diploma' - I had no illusions about it being anything other than CPD as it was a 14 hour course therefore certainly not 'diploma' level. The course modules are delivered in a very robotic and AI driven way which lacked engagement. You are asked to complete a worksheet after each module but there is no requirement to return this for 'marking'. Having completed the course, I am now still trying (and failing) to access my certificate. In the meantime the company sends numerous marketing emails to try to get me to sign up for more courses. I will avoid the seduction of a £20 course from this company in future based on this experience.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

No options to cancel subscription - unacceptable!

No way to cancel, and repeated requests to turn off auto-renew are ignored. The actual courses are OK but the fact they just keep charging you year after year and don't give you an option to cancel your subscription is disgraceful. I've asked via several support tickets for my sub to be cancelled but they still keep taking it. Only answer at this point is to use a prepaid card as the payment method then just don't put any money on it!

15 March 2026
Unprompted review

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