Newtek Bank Reviews 371

New to Newtek bank. Just opened a cd account. one of the main reasons that I decided on Newtek was the free wire transfers and that an account could be done in as little as 20 min. I liked the way my transaction was handled from start to finish. I was very comfortable with the process all the way through. Now the negative part. There was not an easy way on their application for my wife as co applicant. The only way was to finish with my name only and apply for her name to be used later, which I did. Not a big deal but that was troubling. The big rub was the free wire transfer that was advertised and that I was expecting turned out to be snail slow ACH. That banking ploy cost me $83.84 in interest. When something is advertised, it should proceed as advertised. Considering filing a dispute with EFTA.
I just received a call from Newtek and they assured me that I would receive the lost interest and that interest starts from day 1 no mater wire transfer or ach. I am revising the rating from 3 star to 5 star because they got back to me right away. Excellent response to my problem.

Biridiana, from NewTek Bank, responded quickly and professionally to a request. She had to take extra time to write the time sensitive document that I requested. I greatly appreciated her assistance!

TM

I am new to newtek Bank and had quite a few questions and haven't had the best of luck getting answers at my last bank when I call in. I was very surprised pleasantly that jakira answered every question I had and was so helpful with any and all questions I had. I was able to finish my banking set up and my new account is fantastic. Thank you jakira.

I have dealt with NewTek a couple of times in the past week. Their customer service is very knowledge & ALWAYS stay on the line till your problem is solved to your satisfaction

Very rapid response. Easy to find the correct number to contact. Michael was very helpful, answered my questions quickly and politely. Thank you!

Jordan Jackson was very knowledgeable, but more importantly in this instance, was his excellent follow through...which made all the difference. Jordan was also polite and friendly and made me feel like a valued customer. He went the extra mile!

They consistently have great customer service. Amber M. was particularly helpful with a maturity grace period issue.

Customer support was great! Katie helped to add beneficiaries to the accounts I needed.

They were patient with my busy schedule and very helpful throughout the process. Edward Trippett was able to get me approved for more than I thought possible. The process is not overnight financing but it's a good solid supportive company that take time to do things right. They have a set of connections to help run your business smoothly and cost effectively.

Jenny Milosevic provided outstanding support in
helping me get my SBA loan payments straightened out. From the start, she was responsive, knowledgeable, and genuinely committed to making sure everything was handled correctly.

She took the time to clearly explain my options, stayed on top of the details, and followed through until everything was resolved. What could have been a stressful situation was made simple and manageable because of her professionalism and attention to detail.

It’s rare to find someone who combines expertise with such a high level of customer care. Jenny went above and beyond, and I truly appreciate the effort she put in to make sure everything was right.

Highly recommend working with her—she’s a major asset to the team.

My CD matured 3/23/2026 with instructions to transfer to Savings upon maturity. They haven’t done that it’s already weekend of Mar.28 and still no transfer done so I still have no access to my matured money. Scary to bank with Newtek.

I have a CD matured a week ago, which I forgot. I’m very grateful forJa'Kira who not only sent an email to remind me, but also took the time to call me. She’s very kind and professional. I’m happy with her service.

I spoke with Ja'Kira who was a very intelligent and well informed customer service agent. I described my situation and she handled everything in a very professional manner and also explained each step of the process. She kept me as a Customer and the bank should be very proud to have such an excellent representative. From my experience as a business owner, she should be elevated by her supervisors in the company.

Ja'Kira was a great help in assisting me into transferring funds from 3 CDs into 3 new CDs there was a technical mistake on my end and she resolved this quickly and efficiently, she answered all of my questions. I felt relieved after her guidance.

Ja’Kira was professional and extremely knowledgeable regarding the details of my account. She answered all questions and ensured my account was secure prior to providing any information. She is excellent. Thank you for the support !

My CD matured 3/13/26 and been trying to get my money out. called 3 times and sent 5 secure messages. It’s 3/20/26 and no confirmation on my messages. I have dealt with many East coast banks and money is confirmed and sent back within days. This is not professional and why offer CDs if this bank operates in this manner.
I was finally contacted by Ja'Kira, she was able to resolve the issue quickly and wire back the funds the same day.

I just wanted to say that in my opinion, Joanna Baez is one heck of an asset to Newtek Bank. She spent days, hours on me with the patience of an angel. She is extremely professional, yet at the same time literally puts herself, it seems, in your shoes and explains everything, until it's clear to you. She is so very pleasant no matter how hyper one may get, she calms you and reassures you that all will be good. I came in contact with her 9 months ago and I am one happy camper. So happy, in fact, that the CD I was going to withdrawal "in total", I kept with NewTek. Plus, I opened another, thanks all to Joanna and her kindness. She definitely can take conflicting situations and change them completely around, all for her customers. Honestly, I most likely would not be continuing with NewTek, had she not stepped into the picture. Handles things quickly, takes situations seriously and makes sure you end a conversation with her, a happy customer. Managerial staff don't always get the credit they deserve, and I just thought NewTek Bank should know that I greatly appreciate her.

I took out a 9 month Consumer CD with Newtek Bank. They were offering 4.5% at the time during the FOMC interest reductions of 2025. It was a no frills job filling out the application and funding the said CD. I held the CD til maturity.
Anyway, now that the CD has matured i rang Newtek and advised them that my CD had matured and requested all funds to be remitted back to the still open funding account.
The custom service rep hand walked me through the secured messaging platform to properly request funds from the matured CD to be sent back to the original funding account.
The customer service rep sounded irritated throughout the phone call and resultant secure message. She nevertheless indicated i had done things properly and my funds should be on the way.
Two business days later the banking site still shows I have an active CD with Newtek.
I will implement push come to shove techniques to force Newtek to honor their obligations and return the requested mature CD monies.

I am a long time Newtek Bank customer. Katie in their Support Team Tier 2 has been excellent to work with. Whenever I email, she always responds efficiently and diligently without any delay. I have requested several things and she has done excellent job in taking care of customers. I highly recommend and appreciate her.