I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lana Andrejevs is my Property Manager at Newton Management. Lana is a pleasure to work with answers emails and Questions timely and always finds an answer to my issue . I 100% prefer speaking to Lana... See more
Company replied
This review is just to say a big thank you! to Tamur who’s been absolutely brilliant. Ever since he’s joined the management team for our development, communication has been excellent and issues are be... See more
Company replied
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
Company replied
Company details
- #37 of 51 best companies in Property management company
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.3
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I had to get the security light outside…
I had to get the security light outside the property repaired. Contacted Hannah Henshall and the job completed within the week. No problem, great response
28 October 2025
Unprompted review
Reply from Newton Property Management
Good morning Dougal & mum,
Thank you for sharing your feedback! We’re delighted to hear that Hannah was able to assist you promptly and that the repair was completed without any issues. Providing a quick and efficient service is always our priority, and it’s great to know we met your expectations. If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Outstanding Support from Hannah
I have had several issues concerning my property this year, and Hannah has been exceptional throughout every interaction. She is responsive, proactive, and incredibly effective at getting things resolved quickly. What I have appreciated most is her clear communication, her willingness to take ownership of problems, and the genuine care she shows for the people she supports.
Nothing has ever felt like too much trouble for her, and her professionalism has made a real difference during what could have been a very stressful year. Hannah is a credit to Newton Property Management, and I’m grateful for all of her help.
Highly recommended.
11 December 2025
Unprompted review
Reply from Newton Property Management
Good afternoon Terry,
Thank you for such an outstanding review! We’re thrilled to hear that Hannah has provided exceptional support throughout the year. Her responsiveness, clear communication, and commitment to resolving issues quickly truly reflect the level of service we strive for. We’ll make sure she sees your kind words—they mean so much.
We’re grateful for your recommendation and appreciate you taking the time to share your experience!
Kind regards,
The Team @ Newton
Hannah is great she is always available…
Hannah is great she is always available and gets things done great asset to the team, keep up the good work!
11 December 2025
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you so much for your kind words! We’re thrilled to hear that Hannah has been such a valuable support and consistently delivers great results. We’ll be sure to share your feedback with her—it means a lot.
Kind regards,
The Team @ Newton
Faultless, courteous and prompt service
Faultless, courteous and prompt service provided by Hannah in G20. Especially appreciated when my support requests stem from my misunderstandings.
1 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Alan,
Thank you for sharing such positive feedback! We’re delighted to hear that Hannah provided faultless, courteous, and prompt service. It’s great to know her support is especially helpful when things get a bit tricky. We’ll make sure she sees your kind words—they mean a lot!
Kind regards,
The Team @ Newton
This is the worst company I have ever…
This is the worst company I have ever dealt with. 3 weeks for a roofer to sort a leaking roof (they adopt a 'fire and forget' approach and had made an error when passing on my number). More than 6 weeks to pay an invoice and had to be constantly chased: imagine that in reverse. They are wholly focused on profit: customer service is not a term they seem to be familiar with. And they have my contact details so the reply is bogus. Appalling.
10 December 2025
Unprompted review
Reply from Newton Property Management
Good morning John
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. We’d really like to assist and resolve this for you, but we don’t have your location details. Could you please provide your address or area so we can arrange the necessary support as quickly as possible?
Kind regards,
The Team @ Newton
Had to call newton's a rew times for…
Had to call newton's a rew times for various reasons.i have always spoken to Elizabeth who is always very polite and helpfull in addressing issues.
10 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Ian,
Thank you for taking the time to share your feedback! We’re delighted to hear that Elizabeth has consistently provided polite and helpful support when addressing your concerns. We’ll make sure she sees your kind words—they mean a lot!
Kind regards,
The Team @Newton
Well Done
Credit where it's due. I reported a leak in a water pipe in a communal bin store, Newton responded promptly and the leak was attended to by a contractor in less than three hours.
9 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Gel,
Thank you for sharing your feedback! We’re pleased to hear that the leak was resolved promptly and that the response time met your expectations. We’ll make sure the team knows their quick action was appreciated.
Kind regards,
The Team @ Newton
Exceptional Property Manager
Hannah Henshall has been an outstanding property manager at my development. Hannah is responsive, professional and goes above and beyond to make sure everything runs smoothly. Hannah communicates clearly and handles issues efficiently helping put myself at ease especially when problems may arise. I’ll miss Hannah when the new factors take over.
9 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Catherine
Thank you so much for sharing your kind words about Hannah. We’re delighted to hear that she has provided such outstanding support and made a positive impact on your experience. Hannah’s professionalism, responsiveness, and dedication truly reflect the high standards we strive for, and we’ll make sure your feedback is passed on to her. While we understand you’ll miss her, we’re committed to ensuring a smooth transition and continuing to deliver the same level of service you’ve come to expect.
Kind regards,
The Team @ Newton
5 star Property Manager - Jamie-Lee…….
Jamie-Lee @ Newton Property is by far one of the best senior property managers I have had dealings with, she responds promptly, keeps you updated and overall is on the ball. In her absence the general team were always really helpful, I can’t fault my experience with Newton it was very positive.
6 December 2025
Unprompted review
Reply from Newton Property Management
Good morning William,
Thank you for sharing your feedback. It's great to hear that your dealings with Jamie-Lee has made such a positive impact on your experience of our service. Your feedback means a lot to us, and we’ll make sure Jamie-Lee knows how much her support has made a difference. Thank you again for taking the time to share this—it’s greatly appreciated.
Kind regards,
The Team @ Newton
It’s the first time I contact you as I…
It’s the first time I contact you as I moved into my flat a month ago. I’m happy with the quick response — I find it very easy to get in touch with you. I was a bit scared because it’s my first time living in my own home and I felt a bit lost, not knowing how to contact you or how everything works. Now I see everything much easier, because any question or issue I have is solved quickly. My feedback is very positive, thank you.
3 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Rocio
Thank you so much for sharing your feedback! We’re delighted to hear that getting in touch with us has been easy and that we’ve been able to support you quickly. Moving into your first home can feel overwhelming, so we’re glad we could make things simpler and give you peace of mind. If you ever have any questions or need assistance, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
The Team @ Newton
In the absence of my property manager
In the absence of my property manager, Tracy Mitchell has been very helpful in answering my queries and resolving a couple of problems. I would not hesitate to ask for her help again.
Mrs Anne May
11 wemyss Point
Wemyss Bay
PA186AQ
2 December 2025
Unprompted review
Reply from Newton Property Management
Good morning Anne,
Thank you for sharing your experience with Tracy Mitchell. We’re so pleased to hear that she was able to assist you in the absence of your property manager. It’s great to know she helped answer your queries and resolve issues promptly. Your confidence in reaching out to her again speaks volumes about her dedication and professionalism.
We truly appreciate your feedback and will make sure Tracy knows how much her support has been valued.
Kind regards,
The Team @ Newton
For Finance Queries Contact Robert Gilfillan
I had some queries about charges and monthly payments so I got in touch with Newton's finance department and received help from Robert Gilfillan who was fantastic.
His replies were prompt and he went the extra mile to ensure he could help with my queries and resolve them as quickly as possible. I would definitely recommend Robert to anyone who needs help, great customer service experience.
7 November 2025
Unprompted review
Reply from Newton Property Management
Good morning Jade,
Thank you so much for sharing your experience! We’re delighted to hear that Robert was able to assist you promptly and go the extra mile to resolve your queries. Providing excellent customer service is something we take great pride in, and your recommendation means a lot. We’ll be sure to pass your kind words on to Robert and the team. If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
Had some queries about some charges on…
Had some queries about some charges on my account but was dealt with quickly by Elizabeth
19 November 2025
Unprompted review
Reply from Newton Property Management
Good morning Scott,
Thank you for your feedback! We’re so pleased to hear that Elizabeth was able to assist you quickly and resolve your queries regarding the charges on your account. Providing clear and efficient support is always our goal, and it’s great to know we met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
I’m writing to say thank you
I’m writing to say thank you, recognise your work and ensure that anyone who needs to know… knows.
So…. detailing my experience ~
*you answered the phone promptly and listened to me as I explained my problem
*you were understanding and exceedingly patient with me when I couldn’t hear or misheard what you said
*you answered my questions with clarity of fact
*you proposed a plan of action, followed through, contacted me to let me know what was happening
As ever, when I know what is happening I am so much more at ease.
Thank you so much. I found your actions today to be exemplary. I could not ask for any more!
28 November 2025
Unprompted review
Reply from Newton Property Management
Good morning Madeleine,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you felt listened to, supported, and kept informed throughout the process. Providing clear communication and ensuring our customers feel at ease is always our priority, so it’s wonderful to know that this made a difference for you.
Your kind words mean a lot to us, and we’ll make sure your feedback is shared with the team. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
The Team @ Newton
Prompt service
I raised an issue with my flat through the standard mailbox, not initially answered sadly however when I escalated it through a direct contact Sandra then contacted me,she dealt with this in a friendly and efficient way. Someone came out the next day and fixed the issue, had my issues with newton before but can’t complain on this occasion
25 November 2025
Unprompted review
Reply from Newton Property Management
Good morning Gc,
hank you for sharing your experience. We’re sorry to hear that your initial request wasn’t addressed promptly, but we’re pleased Sandra was able to step in and resolve the issue quickly and efficiently. It’s great to know the repair was completed the next day and that you found the service friendly and helpful. Your feedback is invaluable as we continue working to improve our processes and deliver the best possible service.
Kind regards,
The Team @ Newton
aberdeen team
Elizabeth in Aberdeen has shown to be extremely capable in managing difficult building issues at an investment property
27 November 2025
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you for sharing your feedback. We’re delighted to hear that Elizabeth has demonstrated exceptional capability in managing complex building issues at your investment property. Her commitment to resolving challenges efficiently reflects the high standards we strive to maintain. We truly appreciate your recognition and look forward to continuing to support your property needs.
Kind regards,
The Team @ Newton
Excellent customer service!
Excellent customer service!
Recently in touch with Elizabeth Connor at Newton Property Managent who provided excellent support regarding my property account.
Very prompt response and greatly assisted with many requests I had.
26 November 2025
Unprompted review
Reply from Newton Property Management
Good morning Stewart,
Thank you so much for your kind feedback! We’re delighted to hear that Elizabeth was able to provide prompt and helpful support with your property account. At Newton Property Management, we strive to deliver excellent customer service, and it’s great to know we met your expectations.
If you need any further assistance, please don’t hesitate to get in touch—we’re always happy to help!
Kind regards,
The Team @ Newton
My dealings with Newton Property…
My dealings with Newton Property Management have ALWAYS been positive.
Proactive, quick to respond and take action quickly.
Thank you Lewis!
26 November 2025
Unprompted review
Reply from Newton Property Management
Good morning Shelley,
Thank you for sharing such positive feedback! We’re thrilled to hear that your experience with Newton Property Management has consistently been excellent. Being proactive and responsive is something we take great pride in, and it’s wonderful to know Lewis delivered that for you.
If there’s ever anything more we can do to assist, please don’t hesitate to reach out. We truly appreciate your continued trust in us!
Kind regards,
The Team @ Newton
Excellent service
Timely, thorough and efficient service, credit to Elizabeth Connon, I`m truly grateful for her help, can strongly recommend Newton PM.
25 November 2025
Unprompted review
Reply from Newton Property Management
Good morning Laszlo,
Thank you for your wonderful feedback! We’re delighted to hear that Elizabeth provided timely, thorough, and efficient service. Your recommendation means a lot to us, and we’re proud to have team members like Elizabeth who go above and beyond to assist our clients.
If you ever need further support, please don’t hesitate to reach out—we’re always happy to help!
Kind regards,
The Team @ Newton
No issues, all good
We have been with Newton for our property in Dundee for many years which we've now recently sold. I would particularly highlight the help we've been given by our Newton property manager Lewis Gardiner as he's always returned calls promptly, moved quickly on any issues we reported and been pleasant during each process.
14 November 2025
Unprompted review
Reply from Newton Property Management
Good morning Doris
Thank you so much for sharing your experience and for trusting Newton with your property over the years. We’re delighted to hear that Lewis provided such prompt, efficient, and friendly support throughout your time with us. Your kind words mean a lot to our team, and we’ll be sure to pass on your feedback to Lewis. Wishing you all the best in the future, and please don’t hesitate to reach out if we can assist you again.
Kind regards,
The Team @ Newton
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