The New York Pass Reviews 

27,178
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the digital application, noting that browsing and booking attractions, planning detailed daily itineraries, and organizing personal visits is exceptionally straightforward. Consumers also value the seamless entry process at various popular venues, noting the huge financial savings and the incredible flexibility to change schedules whenever plans shift unexpectedly. However, some people mentioned difficulties regarding rather strict booking windows and mandatory advance reservations for certain popular attractions. Some reviewers were not entirely happy with extra limitations, noting occasional issues with tour synchronization or language availability for foreign international visitors.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how simple and practical the digital app is... See more

Value for money

Reviewers highlight positive aspects of value for money, noting that the options are absolutely worth the... See more

Price

Customers had positive experiences with price, reporting great deals and huge savings on attraction entry... See more

Booking process

Consumers find booking process to be positive and straightforward, noting that the app works perfectly for... See more

Product

People report positive experiences with product, highlighting a huge selection of major landmarks and a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'd give 6 out of 5 stars - why? - savings are huge (compared to the prices of single tickets) - flexibility on the one side & easy access on the other sid 'fast lanes' - (almost) all hot-spots &... See more

Company replied

Rated 5 out of 5 stars

Aug 2026. Amazing value. We did 3-4 things a day with the all inclusive 5 day pass. The App is easy to use, great map feature. Just pay attention to certain attractions may need reservation before ar... See more

Company replied

Rated 5 out of 5 stars

An excellent pass if you know in advance what to visit and when. We took a pass for 5 attractions and thus saved 80 dollars per person, which I call a good deal. The application is very simple and ea... See more

Company replied

Rated 5 out of 5 stars

Easy to book , even The Edge and TOTR just a few minutes before we visited . Great tours included , did Walking tour of Greenwich Village , Sunday Tour in Harlem and 5 Boroughs . Also visited MOMA and... See more

Company replied


Company details

  1. Travel deals

Information provided by various external sources

Discover more & spend less with The New York Pass! Visit over 100 attractions with the only all-inclusive sightseeing pass that features the Empire State Building, an app and fast-track privileges. Over 3+ million customers trust us. Discover what makes The New York Pass so special.! Learn more on newyorkpass.com

Learn more about The New York Pass

Written by the company

Save Money!
Free entry to your choice of over 100 top New York attractions
Save Time!
Skip the lines at a number of selected attractions saving you time during busy periods
Save Stress!
The New York Pass has everything you need for the perfect day out helping you make the most of your time in the city

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27k reviews

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4.7

All reviews

(27,178)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth the money !

The pass provides a really good number and variety of ‘experiences’ to choose from, at a competitive price. Easy to use.

12 July 2026
The New York Pass logo

Reply from The New York Pass

Hi Robyn,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

Rated 5 out of 5 stars

Everything easy and smooth

Everything easy and smooth, info available, also the flexibility, changing booked terms, I had no complication.

28 August 2026
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Reply from The New York Pass

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Very great😄

28 August 2026
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Reply from The New York Pass

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Excellent experiencia

Excellent experiencia, I like so much, everything was good

25 August 2026
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Reply from The New York Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Amazing trip with family

Amazing trip with family, made easier with the use of the pass.

25 August 2026
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Reply from The New York Pass

Hi Martin,

We are beyond thankful for your review—this truly made our day! Your kind words mean the world to us, and we look forward to serving you again in the future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Money Savers

These are a life saver. Great savings had over a 4 day pass. Definitely something everyone should be looking to do if visiting New York City.

25 August 2026
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Reply from The New York Pass

Hi Christopher,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

Rated 5 out of 5 stars

It has been a great experience

It has been a great experience. Easy to book and quick entrance

25 August 2026
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Reply from The New York Pass

This made our day. We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Amazing!!!

Amazing!!!! A great experience!!!!! Perfect for a family

25 August 2026
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Reply from The New York Pass

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

User friendly website

User friendly website. Good support in planning trip. Easy to obtain passes to suit your needs

25 August 2026
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Reply from The New York Pass

This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

4 Active Days in NYC for a Family of 6

My family of 6 just spent 5 days in New York City and used the Go City New York 4 day passes. We were able to do and see over 20 Go City attractions. Making timed reservations was very easy. Changing reservations to earlier or later in the day was even easier. Admission to attractions that didn't require reservations was fast with no long lines. Our family saved over $1,600 using the Go City passes. I would recommend them to anybody. Those that only want to see a 1 or 2 attractions a day and those who can go from dawn to well after dusk. We will look at othe Go City passes for future trips. Thanks!

2 August 2026
Unprompted review
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Reply from The New York Pass

Hello,

We are beyond thankful for your review and truly grateful for your kind words. Your feedback is extremely important to us and continually motivates us to ensure a smooth and enjoyable journey for our customers. We’re delighted to hear that you enjoyed using the Go City pass. We hope to have the pleasure of serving you again in the near future.

Warm Regards,
Go City

Rated 5 out of 5 stars

Great experience

Great experience, super easy to navigate and download. Worked amazing with each vendor. Definitely again!

24 July 2026
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Reply from The New York Pass

We are beyond thankful for your review. This made our day! Your review means a lot to us. We hope to serve you again in the future.

Regards,
Go City

Rated 5 out of 5 stars

Great pass for NY visit

Helped us in planning our day and visit. I liked the details of how to get prepared for some places before we visit. I was with kids so worth taking for museums listed.

24 July 2026
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Reply from The New York Pass

Hi Madhuri,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

Rated 5 out of 5 stars

Good Price, fast access, recommend

This pass is good for people who wants deep visit of New York City. We got 6 passes ticket with good price after coupon discount . The pass is very convenient to access each site. It gives people flexibility in case of Weather condition and fast access. I recommend!

14 July 2026
The New York Pass logo

Reply from The New York Pass

Hi Jane,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

Rated 4 out of 5 stars

The past really does save you money

The past really does save you money. However, if I had looked more closely at it, I would’ve got the past that was $119 instead of $99. This only includes a list of 13 attractions while the other one offers a very large list and also includes the hop on hop off bus for two days. It would have been worth it to me to spend the extra $20 because the hop on hop off bus goes to a lot of places. The only downside of it is that it only runs from 9 to 5 or something like that.
I really liked all of the attractions I went to. The natural history museum is impressive. The boat ride around Manhattan was fun. I was also surprised how much I enjoyed the Rockefeller tower. It was called something like the view from the Rock.
If you want to see the sites and you have more days, I think pass that includes more things is worth it.
Thanks, New York City pass!

14 July 2026
The New York Pass logo

Reply from The New York Pass

Hi There,

We really appreciate your feedback, and it will be used to help identify gaps and improve our service. We will try our best to improve our communication with the attractions. So, Go City users, don't face this kind of problem in the future. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Good value for money

An excellent pass if you know in advance what to visit and when. We took a pass for 5 attractions and thus saved 80 dollars per person, which I call a good deal. The application is very simple and easy to use. Almost all famous attractions in New York are included in the pass, a really wide choice.
I would especially like to point out the possibility of changing the schedule, which I consider excellent

14 July 2026
The New York Pass logo

Reply from The New York Pass

Hi There,

We are thrilled to receive your feedback. It would certainly boost our confidence as we strive to provide hassle-free experience. Thank you for taking the time to write a review. We really appreciate the positive feedback. We're happy to hear you enjoyed using the pass while visiting one of our cities.

Regards,
Go City

Rated 5 out of 5 stars

In addition to be very cost effective

In addition to be very cost effective, it was very helpful and easy to manage!

10 July 2026
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Reply from The New York Pass

Hi Marion,

We are beyond thankful for your review, and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Very easy to use and accepted at all of…

Very easy to use and accepted at all of the attractions we visited with absolutely no problem. It saved us a bit of money and made things easier. I would use again.

10 July 2026
The New York Pass logo

Reply from The New York Pass

Hello,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

Rated 5 out of 5 stars

Easy handling with Snartphone and easy…

Easy handling with Smartphone and easy access to the sights.

30 May 2026
The New York Pass logo

Reply from The New York Pass

Hi Thomas,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

Rated 5 out of 5 stars

This was so easy to use and had so many…

This was so easy to use and had so many options available. I loved the ease of use and not having to worry about getting tickets for every event.

26 June 2026
The New York Pass logo

Reply from The New York Pass

We are beyond thankful for your review and we are so grateful for your kind words. Your feedback is extremely important to us. It is great to hear that you enjoyed using the pass from Go City. We hope to serve you in near future.

Regards,
Go City

Rated 5 out of 5 stars

Great week in NY

Great week in NY, thanks to the NY Pass, we did enjoy every minute of it without wasting time booking, queues, etc.

26 June 2026
The New York Pass logo

Reply from The New York Pass

Hi Lourdes,

Thank you so much for your amazing feedback! It truly means the world to us and motivates us to keep delivering a smooth, hassle-free experience. We’re thrilled to hear you enjoyed using the pass and can’t wait to welcome you again!

Warm Regards,
Go City

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