Nexdock Reviews 5

I pre-ordered the XL 1.5 years ago. They changed the screen from 120 hz to 60.
Well I didn't like it, but sure wasn't really gaming on it. The mouse pad and touchscreen are horrible. But I used a normal mouse with it so who cares.
After 1.5 years of using it, barely using it I might add, it broke. I used it like once every 3 weeks. It doesn't turn on and when I try to charge it, it starts ticking. Probably faulty pcb or battery.
I contacted them and they ask me 130 dollars to repair it myself or 150 if I want it repaired. They say there is only 1 year of warranty, while EU law says I have 2 years. (Yes I live there)
They don't respond anymore.

The charger also made a weird ticking noise, and got super warm. Didn't trust it and stopped using it

Stay away from nexdock. Bad quality and bad service

Mine was never delivered. I'm now waiting for the outcome of the PayPal dispute.
They send all their emails from a no-reply address, which doesn't help either.

I've had my Nexdock XL for about a month now. It took FOREVER for them to actually ship my Nexdock. It's super heavy. The audio is HORRIBLE! It sounds like a cheap speaker from 1985. And as bad as the speaker is, the touchpad is even worse! It's very inaccurate, very slow to follow your moevment, and almost useless. The keyboard is also very slow to
respond and often drops characters, causing lots of typos and taking a long time to type anything accurately.

The Nexdock is better than no computer at all, but you'd be better off with one of the cheapest Chromebooks than buying this thing.

I have bought a NexDock laptop shell which within few months time developed an issue with USB connectivity, I contacted support and within couple of weeks I had a new part / component at my doorstep in EU, sent directly from their US headquarters!!
The Helpdesk team went above and beyond to make sure I will get the part on time and were there all the way to answer any questions I had! Literally they went above my expectations and they deserve this review and recognition. I cannot recommend their products and customer support enough!
Thanks Nex Computer LLC!

Very good customer service. Quick and helpful responses. I recommend them.