nextbike Reviews 651

Horrible experience, impossible to register details onto app and overall service is poorly organised. Rang for help and was given nothing. Absolutely shameful company.

We have been trying for weeks to use Next Bike. We tried calling the number with no answer. We tried making an account with the app and it charged us but didn't allow us to rent a bike. When we try to log into the website to close our account the login doesn't work. So far we have not even been able to use the product but have been charged. Twice.

When I reactivated my account couple of weeks back and as soon as I attached my debit card Nextbike UK charged me £80 without any intimation even app didn't show any info. When I contacted customer care I was told that my monthly subscription was still running during lockdown period which they never told me in a period of 1 year.

When I requested Nextbike to refund amount because it was taken wrongly then they denied stating terms and conditions and said that the service was open and blamed me for not visiting their website because they updated there and no intimation via mail.

They expect you to get yourself updated by visiting their website because they will never tell you anything not even a receipt when they deduct money.

Nextbike is the most unethical and fraud company I have ever seen.

Never use their service and never ever give them your card.

Yiu used to be able to register your card over phone but dont have offices in Glasgow and can not sort out any problems as calmly cards dont work on there site ,while they are still charging 10 pound month since July because they might have blocked me marking payments but nobody can fix the problem. I've phoned since july but no luck and still chrhrujg me 10 a month while can not use the facilities. Why can they not get British company to lessees the bikes out as we have left the EU

Bikes are always broken but recently got charged £24 from going to Penarth to cardiff. Never even realised the bike was electric as no signs and clear instructions. Clear money grabbing so everyone please look out or you could rent one accidentally and get charged double the fee of a user or even taxi. I will never use again orneve recommend. Joke!!

Overpriced and can’t log in. Every time I try to log in it says my username is not recognised or login failed so I try to register and it says my number already has an account so I reset my pin and get a new one and nothing changes

I created an account to check prices and test the app's functionality. However, I was charged twice for activation due to poor app design. After closing my account with the promise of a refund, I never received it, resulting in a loss of 2 euros. While individually not significant, this practice can accumulate free money when repeated on a larger scale, potentially scamming many people.

Next bike Glasgow, it’s the China problem loads of crap substandard bikes littering the streets. There’s another company too “yellow bikes” a private firm now depositing their bikes totally free no rental on fences and railings near these next bike stations .... it’s just fly tipping.

Honestly very bad untrustworthy company - they purposefully make their bikes hard to lock in and it never tells you wether you locked it properly or not, therefore you end up being charged 10 times the amount you were meant to be charged because of their little scam

Awful bike company!
My bike did not return properly and the company have tried to charge me for a weeks worth of rental which is awful because it was the bike that was broken and wasn't my fault in the slightest. They reduced it slightly however I still had to pay for two full days when I never even used the bike!
Avoid Avoid Avoid!!

The concept of being able to hire a bike for a small fee is great unfortunately Nextbike could not organise the proverbial p### up in a brewery. It is impossible to register and activate the app. The map shows single bikes which they admit are ones that have not been returned but you can hire even though the GPS shows it is in someones back garden. Hi can I get that bike out of your shed that I booked I don't think so. Why the Scottish government are giving this bunch of crooks money I do not know but while tax payers subsidies them they will continue do nothing to improve

After complaining on trustpilot and telephone customer service my account was blocked.

What every you do don't complain about nextbike if you want to use the service. As their action will be block the user and their terms and conditions state they can do this for for any reason.

I just wish cities would realise this company is a joke and find a better service.

Bikes very often dont lock in, and you will be charged for their own crappybikes malfunctioning. Customer support is Horrible as well. Avoid these scumbags.

If it was possible to give negative starts I would definitely do. Terrible. Unreasonable fees. Worst ever customer service.

As everyone says, the bikes have problems locking and the app says you owe £9.00 all day...this has happened many times and I will no longer use them...got an e-scooter so much better...they are just wasting your money if they screw up and the customer service is extremely poor...How can these jokers continue to operate?

My bike couldn’t unlock but the charges kept running in the app even though I ended up using a different bike. In the end I was charged for both. They are not replying to my numerous emails for a refund. They are thieves!!! Please avoid!!

I signed up for nextbike in Glosgow, Scotland and app charged me a deposit, stating that it will be refunded once you decide to close your account.
After a few days I decided to close my account, but there is no option in the app to get your money back. so I called the service and they said you should write an email. I wrote an email and got No reply in a month! I called them again and they said we will try to find your email and give your money back. Now it is more than two weeks that I haven't received anything yet! Unbelievable!
Avoid them!

Horrible customer service!! They charged me 420€ for a bike that kept running in the background, even though it locked. They seriously have a problem with their hardware/ software. Many bikes display "returned" when locked but in the app it's still running.

I’ve been charged €45 out of the blue with no email notification or explanation. I haven’t used the nextbike service in over 2 years now.

I’ve been emailing them every day for over a week now and they have not responded, not even once. I’ve even now looked in the UK customer support email as well as the German customer support email to hopefully get hold of someone.

Please get back to me urgently.

Update August 2020: they’ve now charged me ANOTHER €50! No explanation! This company are thieves and a total scam! I’ve disputed the payments with my bank as there seems so other way to deal with this company

I gave 1 star because I cannot give zero in this system. Definitely spam and charge you a lot of money without email notices. Many time the fine is just becaue the system is wrong or GPS is not working. Call the Custerm service and get cut off when the realized the account name. Custeme serice wil tell you there is noting they can do all the time and you will not get your money back once you get find eventhough it was not your problem.

Avoide by all means. They do provide bike service but the will charged you behind your bike and will not get refund by all means.

Rubbish company and will not sure the service again.

Pretty much everything that you read on here is true. The first time ever I tried their bike I returned it to a station and immediately received a notification that I hadn't. I of course took a photo and immediately I contacted the customer service using the app. Later I received an email telling me that the same thing, that I hadn't parked in a station and that normally i'd be charged 50cents but that this time they would waive the fee, however the next time I would need to pay. 5 Hours later I still hadn't received a response from customer support so I wrote to their facebook asking them what assurances in the future I would have that I wouldn't be charged if the same thing happened again. I received a response that it was "extremely rare" for such technical errors to happen. When i pointed out that most reviews on this and other websites would suggest that this problem was far from "extremely rare" they went on the defensive and asked if I expected them to "tear down buildings" so their gps would work (I'm not joking...) and at one point seemed to passive-aggressively criticize my german language skills. Then they told me that it wasn't their job to deal with it anyways because they were just the "social media team" before telling me clearly that if I didn't like their system I didn't have to use it.

I was sceptical about the horror stories here of random and/or large charges due to system glitches or technical incompetence, but if my experience today is any indication their true and I feel very lucky I didn't end up with a few hundred euros in fees. It's been over 30 hours since I contacted customer support and still no one has gotten back to me.

It's unclear exactly what their game plan is here. If the system worked, it would be the best bike sharing option in the city. Technical problems are just part of any start-up and should be expected. But a total lack of efficient customer support system negates the purpose of an on-demand bike-sharing program and an unwillingness to deal courteously or professionally with customer feedback is just silly.

I hope someone from Nextbike is actually reading these reviews and taking them to heart. I wouldn't want the first thing to come up when people search reviews of my company be a list of websites warning people not to use the product.