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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the quick delivery, with many receiving their orders the very next day. People are also very satisfied with the quality of the products, particularly the glasses, and appreciate the helpful and responsive customer service. However, some customers were not happy with the product quality, mentioning issues like ill-fitting frames, glare on tints, and parts breaking. A few reviewers also experienced delays in delivery, despite paying for next-day service, and some were dissatisfied with high delivery charges, especially when returning items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the good quality of the glasses,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and next-day... See more

Service

Reviewers express high satisfaction with the service. Many customers highlight the swift, professional, and... See more

Quality

Users describe positive interactions with quality. Many customers praise the good quality of the glasses,... See more

Order

Clients share ambiguous opinions on order. Many customers praise the fast delivery, with some receiving... See more

Based on these reviews

Rated 5 out of 5 stars

Was desperate for a new pair of glasses after a dog chewing incident. Next Day Spex did exactly what they said. Ordered Monday, delivered by 1pm Tuesday. Superb service and good quality product. Sha... See more

Rated 5 out of 5 stars

My glasses snapped at the bridge - I managed to get my prescription and uploaded it after picking pair of new frames. Glasses arrived next day (Sunday) and had no issues with the frames or prescrip... See more

Rated 5 out of 5 stars

Very reliable people. Very pleased with my purchase and more importantly I got my glasses delivered the next day as expected whereas 3 other company have failed to keep that promise blaming complex rx... See more

Rated 5 out of 5 stars

Superb service. Highly recommend when in urgent need. No hassle, no confusion, very satisfied. Thank you so much to next day spex.


Company details

  1. #2 of 2 best companies in Optical Products Manufacturer
  2. #43 of 73 best companies in E-commerce service
  3. #162 of 283 best companies in Fashion accessories shop
  4. #28 of 43 best companies in Glasses store
  5. #16 of 24 best companies in Optician
  6. #36 of 50 best companies in Sunglasses shop

Written by the company

We are revolutionizing the optical market as the first retailer to offer both low and high prescription single-vision lenses with same-day fitting and next-day delivery. Order before 2 PM and receive your glasses within 24 hours. Use our virtual mirror to try on frames and find the perfect fit and style the first time. With frame prices to suit every budget, quality eyewear has never been more accessible!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

205 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Next Day Spex to the rescue!!

I was so grateful for Next Day Spex, they really came to my rescue!! I’d got a nasty eye infection 3 days before we were going on holiday, which meant no contact lenses! 😢
I’d never had prescription sunglasses before and my optician meet the time frame.
Next day specs could and did though - prescription RayBan’s ordered on Wednesday afternoon and delivered on Friday morning!!! And they’ve been amazing. I can’t thank them enough and I highly recommend them to anyone.

31 July 2024
Rated 5 out of 5 stars

I lost my glasses while I was…

I lost my glasses while I was travelling, I was stranded as I wasn't able to drive back home. Found the company on Google and ordered one pair after managing to get a copy of my prescription from a branch my of my high street optician. They arrived in less than 24 hour. An absolute life saver, great service and iwould recommend this company to any one needing a pair of glasses urgently.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Forgot to pack my glasses for a week…

Forgot to pack my glasses for a week away in Devon. Realised on the journey down. Tried to ring high street optician but they said they'd take at least a week to get me a pair. Found nextdayspex.com with a Google search and easily ordered a pair of glasses which unbelievably arrived in under 24 hrs, and which fit, and I can see well through them.
Wondered if they were going to be ok as I had scribbled my prescription on an old receipt and photographed it to upload to the website, but they are perfect.
Well done nextdayspex.com!!

25 July 2024
Unprompted review
Rated 5 out of 5 stars

5* service and fabulous product

5* service for an order that was not straightforward. I was very impressed by the support which was careful and prompt, with replies even in the evening and on Sunday! They took great care to get my order correct and advise me on recommended changes, always giving me choices. I am delighted with the final product and will 100% use this company again, even though I am not a permanent UK resident.

28 June 2024
Rated 1 out of 5 stars

Lens were not very clear

Lens were not very clear
I suspect the centres of lens were not accurate fit.
I had to buy some glasses from boots (ready made glasses) that were better.
I shan’t wear the ‘next day’ glasses so a waste of money.

25 June 2024
Next Day Spex logo

Reply from Next Day Spex

Dear Mr Burger

Thank you for your recent review. Kindly note that the glasses have been made in line with the prescription provided and pupil centres set according to the pd measurment you have supplied. Prior to dispatch all glasses go through checks to make sure they have been made accordingly. We would greatly appreciate if customers can get in touch with any issues they may have prior to leaving a negative review. No contact has been made prior regarding this. In the event where the product does not meet your satisfaction, we allow a 14 day returns without quibble provided frame tags have not been removed. The alternitive is we can work with you to rectify the issue. We would appreciate if you can consider working with us to resolve. I have already tried to make contact but was unable to reach you.
Kind regards

Next Day Spex Team

Rated 5 out of 5 stars

Amazing experience

Amazing experience! I lost my glasses outside a train station while wearing my prescription sunglasses. I was traveling and had no backup glasses with me as I had never lost them before! I found Next Day Spex and somewhat skeptically ordered a pair from their most affordable collection. The glasses arrived at my accommodation in under 24 hours (I really was blown away!) with a perfectly accurate prescription. They are also... NICE! The frame is lovely, the sizing and fit is perfect, and they are incredibly lightweight. I would totally order from them again, even if I weren't in a hurry.

12 June 2024
Rated 5 out of 5 stars

Fabulous customer service

We needed to use Next Day Specs when our daughter lost her glasses while travelling. Yorgo and team went above and beyond in their service when we encountered a delivery issue. I absolutely recommend to anyone who needs prescription glasses quickly.

26 May 2024
Rated 5 out of 5 stars

Fantastic service from Next Day Spex

Fantastic service from Next Day Spex. They were helpful and returned my call on a Saturday. Could even deal with complicated distance glasses prescription. Glasses arrived on Sunday morning! Amazing and thank you 🙏

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Decent reading glasses at a great price

Bought a pair of reading glasses. Glasses arrived the following day as promised. I have an unusual prescription (far sighted, astigmatism, big difference between the eyes) but the lenses are absolutely perfect. In hindsight I should have chosen frames with a slightly longer stem but that’s my fault and anyway no big deal. I will definitely use you guys again. Many thanks

23 May 2024
Unprompted review

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