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Next Divan Reviews 355

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and reliable service, highlighting good communication and prompt delivery. Many people found the ordering process easy and appreciated the clear product details and secure payment options. The delivery service is often described as fast, with drivers providing updates and being polite and helpful, even carrying items into the house. Reviewers are also very satisfied with the quality of the beds and mattresses, noting them to be comfortable and well-built. However, some customers reported issues with product quality, such as missing parts like feet or screws, and instances of flimsy construction or damaged items upon arrival. A few other people also felt that delivery arrangements could be problematic, with short notice or a complete lack of communication regarding delivery times. There were also concerns about the durability of some beds, with reports of them breaking or making noises within a short period.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the quality, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the high quality, good... See more

Order

People report positive experiences with order, finding the process easy and straightforward, with many... See more

Service

Clients share positive opinions on service, with many reviewers praising the quick and efficient service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When... See more

Rated 4 out of 5 stars

Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips sup... See more

Rated 4 out of 5 stars

The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will b... See more

Rated 5 out of 5 stars

Excellent, from ordering on Thursday evening i was expecting a slight delay with delivery, due to the bank holiday weekend. Tuesday evening I had an email to say my bed was getting delivered the next... See more


Company details

  1. #97 of 117 best companies in Bed shop
  2. #175 of 225 best companies in Bedroom furniture shop
  3. #320 of 393 best companies in Home Furniture Shop
  4. #69 of 86 best companies in Mattress Shop

Written by the company

We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.

Quality Comfort For Less

Written by the company

Beds and prices you won't be able to resist.
All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

355 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Next Divan

The website was easy to use, the choices was large,my son chose the base and headboard and loves the size of the side drawers. Personally I think the quality is very high and competitively priced, so I am very happy with it.

28 August 2025
Rated 1 out of 5 stars

Less than a year old and the bed…

Less than a year old and the bed already makes a constant crackling noise. Very disappointed with the quality , this is not what I expected for the price. Unacceptable standard for a bed that should last much longer.

4 September 2025
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Reply from Next Divan

Dear customer, thank you for your review. We can see that your order was placed nearly a year ago, but you have not contacted us regarding this issue. Your product is still covered under the 1-year manufacturer warranty, so please reach out to us at info@nextdivan.co.uk and we will do our best to resolve any issue you are experiencing.

Rated 5 out of 5 stars

Quick and smooth delivery

Quick and smooth delivery. The bed is so comfy and looks nice and is well made. Headboard looks lush and has black diamanté buttons on

3 September 2025
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Reply from Next Divan

Thank you for sharing your feedback. We’re delighted to hear that you are pleased with the quality and comfort of your new bed, as well as the style of the headboard. It’s always our aim to provide both a smooth delivery experience and a product that meets high standards. We truly appreciate your review and wish you many comfortable nights ahead.

Rated 4 out of 5 stars

Really good service and give you plenty…

Really good service and give you plenty of notice when delivering

26 August 2025
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Reply from Next Divan

Thank you for your feedback. We’re very pleased to hear that you were happy with our service and found the delivery process well communicated. Providing a smooth and reliable experience is very important to us, and we appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Lovely bed base good quality

Lovely bed base good quality delivered on time driver very helpful all in all very good service .Thank you

21 August 2025
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Reply from Next Divan

Thank you for your lovely feedback! We're so pleased you’re happy with your bed base and the service you received. Enjoy your new bed!

Rated 5 out of 5 stars

Trouble free transaction

Trouble free transaction. I bought a complete double bed divan mattress and headboard under £300. Excellent value and a more than comfortable spare bed. One thing that would have made the experience perfect if the delivery drivers had time to assemble the bed and remove the packaging. I understand the costs involved with this but the guys would have had it built in 10 mins, being disabled it took me and my friend nearly an hour. No way is this a complaint more a constructive observation.

20 August 2025
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Reply from Next Divan

Thank you for sharing your experience with us! We are so pleased to hear that you’re happy with your divan bed set and found it to be excellent value and comfort. We truly appreciate your constructive feedback about assembly and packaging removal, it is something we are always looking to improve, and your insight is very helpful. We hope you continue to enjoy your new bed, and thank you again for choosing us!

Rated 5 out of 5 stars

Great service from ordering to…

Great service from ordering to delivery.
My son lives his new bed, especially the usb point

20 August 2025
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Reply from Next Divan

Thank you for your lovely feedback! We're delighted to hear your son loves his new bed, the USB point is one of our new features, and we’re thrilled to see it has been well received. Wishing your son many comfortable nights in his new bed!

Rated 5 out of 5 stars

single bed divan frame

I ordered single bed divan frame. Delivery was quick. Divan is light weight,good quality and anti slip top for mattress.
Satisfied with purchase. Good price.

12 August 2025
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Reply from Next Divan

Thank you for sharing your feedback. We are delighted to know that your single divan frame arrived promptly and met your expectations in terms of quality, lightweight design, and the anti-slip top. We are pleased that you are satisfied with the value of your purchase and wish you many years of comfort and use.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, with great communications for a quality product at a great price. 100% recommendation

19 August 2025
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Reply from Next Divan

Thank you for your wonderful review. We’re delighted to know you are pleased with the quality of your product, the value, and the delivery experience. Your recommendation means a great deal to us, and we truly appreciate your support.

Rated 4 out of 5 stars

Good job

The legs of one of the beds came broken. Otherwise it was all fine. Can this be supplied again?

6 August 2025
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Reply from Next Divan

Thank you for your feedback,

We're sorry to hear that one of the bed legs arrived damaged. Please get in touch with us at info@nextdivan.co.uk
and we’ll be happy to send out replacement gliders for you via post as soon as possible.

Best regards,
The Next Divan Team

Rated 5 out of 5 stars

Excellent value for money and really…

Excellent value for money and really comfortable and looks really nice

6 August 2025
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Reply from Next Divan

Thanks so much for your kind words! We're delighted you’re happy with the value and comfort of your new bed. Wishing you many restful nights ahead!

Rated 5 out of 5 stars

Well organised and taken straight to…

Well organised and taken straight to room needed in

29 July 2025
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Reply from Next Divan

Thanks for the positive feedback! We're glad everything was well organised and the delivery went smoothly. Enjoy your new bed!

Rated 5 out of 5 stars

Apprehensive you shouldn't be.

I must admit I was very sceptical about purchasing the ottoman beds without seeing and feeling the quality of the items, these doubts were washed away with the speed of delivery the polite driver and his mate placed the bed's in the rooms as instructed taking a great deal of care not to damage anything.
The bed's were easy to put together and setup took approx 30mins per bed.
Absolutely no regrets in buying both
a king and double ottoman base which very well made.
Overall very pleased and relieved with the overall service and product.

29 July 2025
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Reply from Next Divan

Thank you for such a thoughtful review! We completely understand the initial hesitation when buying online, so we’re really pleased to hear that your experience exceeded expectations. It's great to know the delivery team took care and that setup was quick and easy. We're glad you're happy with ottoman bases and even happier to hear you have no regrets! Thanks again for choosing us.

Warm regards,
The Next Divan Team

Rated 1 out of 5 stars

I ordered a bed from them a month ago…

I ordered a bed from them a month ago not even that received it two weeks ago and it’s already breaking. I’ve tried to phone them several times and they don’t answer the phone. Yes and it’s affordable bed. It’s not a very affordable when I’m gonna have to buy another one if it breaks in less than a month, so yes, it’s definitely a scam.

8 August 2025
Unprompted review
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Reply from Next Divan

Dear customer,

Thank you for bringing this to our attention, we are truly sorry for the inconvenience you’ve experienced. We understand how frustrating it must be to have an issue so soon after receiving your bed.

Since receiving your feedback, we’ve been in touch and appreciate you sharing your images. We identified the issue with your divan base and arranged for a replacement to be sent at the earliest available delivery slot. According to our records, your replacement should have arrived today.

Please do let us know if there’s anything else we can do to assist you further. We’re committed to ensuring you’re happy with your purchase.

Thank you for your patience and understanding.

Best regards,
The Next Divan team

Rated 5 out of 5 stars

Superking divan base 5 ⭐️⭐️⭐️⭐️⭐️

Easy to order good communication on when it would be delievered and lovely delievery driver when it turned up brought in into the house. I got the superking divan and for the money you cannot go wrong great bed base at a very cheap price 100% will buy from again in the future 👍

29 July 2025
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Reply from Next Divan

Thank you for your amazing feedback paul, we are thrilled that you are happy with the service we provided!

Warm Regards

The Next Divan Team

Rated 5 out of 5 stars

I had an old issue that I never got…

I had an old issue that I never got around to dealing with at the time. After carrying out some room renovation I finally decided to contact the company. They were happy to accommodate my needs despite the time-lapse. I was very impressed with the Customer Service.

26 July 2025
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Reply from Next Divan

Thanks for reaching out to us, we're glad we could help, and we appreciate your kind words about our service. The Next Divan team is always here if you need us!

Rated 3 out of 5 stars

Quality from your shop

Not sure if I want to do shopping with you

4 August 2025
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Reply from Next Divan

After checking our records, we couldn’t find any emails or message history regarding your name or email. If you’ve experienced any issues or have concerns, we’d really appreciate the chance to address them. Please feel free to contact us at info@nextdivan.co.uk – we're here to help and improve wherever we can.

Rated 1 out of 5 stars

The quality of the bed is very poor this…

The quality of the bed isvery poor this is the second time I have had a bed from this company with similar results. Don't waste your money.

14 July 2025
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Reply from Next Divan

Hi Nadine,

Thank you for taking the time to leave a review. We're genuinely sorry to hear that you have been disappointed with your bed, and we completely understand your frustration.

We want to reassure you that customer satisfaction is very important to us and appreciate you for getting into contact with us, we promptly reviewed your images and arranged for a replacement divan base to be sent out to you, to resolve the issue.

Your feedback has been shared with our quality team, and we are always working to improve based on experiences like yours. If there's anything further we can do to assist or if you'd like to discuss this in more detail, please don't hesitate to get in touch with us directly at info@nextdivan.co.uk

Kind regards,
Next Divan

Rated 2 out of 5 stars

Do not recommend!!

Bed was good at first and worked fine but after just a few months the screws were falling out and the bed is now broken it’s hard to open and is falling apart. When we complained they sent out new screws but this did not solve the issue I do not recommended this company.
This complaint was made through my mums account she will be contacting you soon

26 July 2025
Unprompted review
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Reply from Next Divan

We're sorry to hear about the issues you've experienced with your bed. After checking our records, we couldn’t find any emails or message history regarding this name or complaint. If the problem is still ongoing, please get in touch with us at info@nextdivan.co.uk so we can look into this further and work towards a resolution, we are here to help.
Kind Regards,
Next Divan team

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