Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips sup... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will b... See more
Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When... See more
Excellent, from ordering on Thursday evening i was expecting a slight delay with delivery, due to the bank holiday weekend. Tuesday evening I had an email to say my bed was getting delivered the next... See more
Company details
- #96 of 116 best companies in Bed shop
- #174 of 224 best companies in Bedroom furniture shop
- #324 of 397 best companies in Home Furniture Shop
- #68 of 85 best companies in Mattress Shop
Written by the company
We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.
Quality Comfort For Less
Written by the company
- Beds and prices you won't be able to resist.
- All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.
Contact info
Ehhmy Home, City West Business Park, LS12 6LX, Leeds, United Kingdom
- 03301 330 441
- info@nextdivan.co.uk
- nextdivan.co.uk
4.3
Excellent
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service…
Great prices for what I was looking for, really easy to order and was kept informed the whole way. Delivery was communicated well and I was kept informed the whole way. Really great service from start to finish
26 January 2026
It was quick very efficient great…
It was quick very efficient great delivery a great company to do business with!!! Thankyou!
28 January 2026
Perfect size divan and well made
Perfect size divan and well made! Customer service excellent too!
27 January 2026
Poor customer service
Ordered a divan base and headboard which arrived damaged. It was obviously damaged when it was made as it was deep cut marks in the base itself which effected the base. don’t know how this passed any quality control process they have in place. Im assuming they don’t one.
Got in touch and they offered me £20 and to keep it or a replacement. £20 was an insult given the price of the bed so went for the replacement.
After a few emails of back and forth with regards to which part needed replacing- both parts are actually the same so this back and forth just delayed things further we were sent the replacement. This came over 10 days after we had let them know about the damage.
This meant we had 2 king size beds in our room which was really inconvenient. They did apologise but that was it, nothing else. Said they would do an internal review in to the quality issue but I’ve heard nothing.
I’ve chased it numerous times and I’ve heard nothing back. Their phone number doesn't work. This is very disappointing as the product itself is actually good and we’re wanting to buy our son a base as well but our service has been appalling so we’ve been put off- and especially by the radio silence from them.
Not sure I’d recommend the company based on our experience. They’re not a member of the furniture ombudsman either so they couldn’t help- trading standards is the next step following a recommendation by the ombudsman.
Edited after reply-
A brand new replacement was a must given the damage. Not sure why they are not getting that. £20 offer to keep a damaged frame is laughable.
It’s a shame it took me writing a review to get an actual response- extremely poor and would avoid at all costs which is a shame as the product is good. But it’s not worth the risk at all
3 January 2026
Unprompted review
Reply from Next Divan
We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We did apologise and arranged a brand new replacement for you as soon as the issue was reported, which resolved the fault with the original items. As the matter was rectified with a full replacement, this is why further compensation was not offered.
We understand the inconvenience caused while waiting for the replacement and while the additional items were in your home, and we are sorry for the frustration this created. Our team did carry out an internal review regarding the quality concern raised, and we’re continuing to monitor this to prevent similar issues.
Great quality bed and headboard
Great quality bed and headboard, brilliant delivery communication very professional and on time.
24 January 2026
Great service and product
Easy to order all delivery info clear and correct
Two nice beds delivered
Very pleased
19 January 2026
Kept me informed in the delivery…
Kept me informed in the delivery process, put the bed where I requested, delivery guys not very friendly but other than that it was fine
18 January 2026
Reply from Next Divan
Thank you for your feedback. We’re glad to hear the delivery updates were clear and that the bed was placed as requested. We’re sorry the delivery team didn’t meet expectations on this occasion and will pass your comments on to help improve our service.
Great experience
Early delivery. Great communication. Lovely bed. Easy to put together. Great price. Would recommend this company without a doubt .
18 January 2026
delivery on time and the bed was…
delivery on time and the bed was exactly what we asked for
18 December 2025
Unprompted review
No instructions given for the drawers
No instructions given for the drawers (I still haven't received them despite informed they would be e-mailed to me)
16 January 2026
Reply from Next Divan
We are very sorry that no instructions were provided. We have now emailed you a link to our assembly guides to assist, and we apologise for any inconvenience this may have caused. Thank you for bringing this to our attention. (We have just forwarded the email sent to you on 28/01 to the same email you have provided us on our website, if you do not receive this please email us directly so we can send you our assembly guides via a different email or you can alternatively view them on our website under our assembly guides)
Nice quality head board
Very good quality item at a very reasonable price. I had shopped around locally and found everything I wanted was very expensive. I purchased from Next Divan and the price was much lower than I could find anywhere else, very pleased with my purchase.
16 January 2026
Awful
Awful. Ordered a bed 16/12/25. It arrived 20/12/25 missing screws. I contacted them the same day stating this and followed up on 29/12/25 to accommodate for Christmas period. I received a response that day.
I was told on 30/12/25 that they would post the missing screws out that same day. It’s now the 14/01/26 and I had still not received screws or heard from the company. I reached out again via email, to which they replied “we will send them again”, to which I replied this is completely unacceptable. They told me they’re lost in the post and will send them out as soon as possible.
It’s just not good enough that it’s been over a month since I placed my order and I’m still chasing for screws that should have arrived with my original order. There was never even an apology in the first place for the fact that there was no screws in the package.
I appreciate that the customer service has generally been reasonably “polite” but it’s just not good enough.
14 January 2026
Unprompted review
Reply from Next Divan
Dear customer, We are very sorry for the inconvenience caused and fully understand your frustration. Missing fixings should not have been sent without being included, and we apologise for the delay in resolving this. The screws are being resent as a priority, and we will ensure this is followed up properly. Again we sincerely apologise for any inconveniences caused and assure you that we are working hard to resolve this for you.
I came across Next Divan as I was after…
I came across Next Divan as I was after a particularly kind of bed for our little girl, she has a small bedroom so could only fit a small single in and we wanted it to have a ottoman for storage, well Next Divan was able to deliver this for us we had a Pink velvet small single bed with a side ottoman which was amazing id notseen one with a side opening.
The bed got delivered within one week and delivered was great got a call befor and was delivered on time,
The bed base came made so no need to faff around building it and just had to fix the headboard and the ottoman arms super quick and easy.
Overall 10/10 for us.
22 December 2025
Unprompted review
I found this company great to deal…
I found this company great to deal with. Ordering was simple with various payment options. I was kept informed every step of the way and delivery was organised well and went smoothly. I’ve now ordered 4 beds from here and they are good value for money! Will use again!
13 December 2025
Unprompted review
Excellent prices and fast delivery
Beds are the best price I could find, there’s so many options and the delivery was very quick! I’m really happy with my bed and would definitely recommend nextdivan to anyone looking for a new bed 😊
2 December 2025
Unprompted review
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