Next Gen Mobility Reviews 

241
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality and the attentive, caring staff who go above and beyond. Many highlight the outstanding customer service, noting the personalized support and helpfulness provided before and after purchase. People appreciate the business for its commitment to customer satisfaction and its passion for the products. Reviewers frequently mention the surprisingly rapid and efficient delivery service, with products arriving quickly and well-packaged. The communication is often described as excellent, keeping customers informed every step of the way.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as top-notch and... See more

Service

People report positive experiences with service, often highlighting the excellent customer support and quick... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, communication, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Next gen mobility went above and beyond. The owner Rob was personally available to answer any questions or concerns, which there weren’t many concerns. They swapped my shipping almost instantly upon r... See more

Rated 5 out of 5 stars

Shipped immediately upon shipment arrival (pre-order), communication was perfect with any questions I had and answered almost immediately. My Vertex Pads were ordered 2 days apart and managed to... See more

Rated 5 out of 5 stars

Love the business is family owned and locally operated. This is the first e-bike I’ve purchased and it was hand delivered and assembled at no extra cost. Unfortunately we had some mechanical teething... See more

Rated 5 out of 5 stars

Absolutely flawless experience from start to finish. Shipping was surprisingly rapid. Less than seven days from order to my doorstep. Packaging was thorough and protective, received wheel hundred per... See more


4.9

Excellent

TrustScore 5 out of 5

241 reviews

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Replied to 50% of negative reviews

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4.9

All reviews

(241)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Time Buyer & EUC Newbie

While Looking for a PEV to use o travel to work and back I stumbled upon NGM & Nosfet's Aero newly being released. I did my research site wide as well as other companies and their telegrams as well for more indepth information by actually riders. I pulled the trigger definitely not cheap machines but DYOR throughly and compare. NGM was the best option. Just received my Aero this past Friday. Read the manual and the kinks to know... excited to learn and take my time to become part of the community. Already have my eyes on a the next EUC I will invest in in the future, and it will be through NGM!

24 May 2025
Rated 5 out of 5 stars

Next mobility has been responsive from…

Next mobility has been responsive from day one there was slight confusion with my order and I was called and emailed that day. I was allowed to change my order based on the changing landscape here in the US. I accidentally chose the wrong gift card and it was no problem for Rob. I had some follow up questions about parts and he’s been so helpful. Thank you so much again!

6 May 2025
Rated 5 out of 5 stars

First time doing business with Next Gen…

First time doing business with Next Gen Mobility. Heard it from 「wheel good time」 review videos

The full process of my first wheel was a bit longer than I expected, but it was also due to political issues. Overall, I like next gen mobility to keep price affordable and still give timely tracking and shipping information update , and also a gift card.

Their customer service is very good. Online chatting was always responsive and got some answers within 30 minutes or one hour.

I like this kind of response. So I can leave questions and keep on my work, then return to check replies when I can.

14 May 2025
Rated 5 out of 5 stars

Helpful

They were very helpful with my order and got back to me soon as they could with changes with it. A great company to buy your wheel from

22 April 2025
Rated 5 out of 5 stars

Good Price, Good Communication

Just received a 134v Blitz from Next Gen Mobility. They had a great price! The wheel didn't arrive as quickly as I was hoping but I reached out and always got quick feedback. My wheel arrived without any shipping damage, I am a happy customer.

29 April 2025
Rated 5 out of 5 stars

Next Gen Mobility Rocks!!

Website is well organized. It made the ordering process quick & easy. Great pricing on items. The delivery was fairly quick. My only gripe would be. I had a little trouble tracking my order but overall my purchasing experience was Awesome.

23 April 2025
Rated 5 out of 5 stars

A+++

I highly recommend NextGenMobility. Rob was very helpful when i was ready to pick an EUC. he didn't give me an ounce of grief when I had several questions after purchase. Communication is key for me when making a large purchase, and nextGen is a 10 out of 10. I know where I'm going if I need another wheel.

8 April 2025
Rated 5 out of 5 stars

Great company!

Went above and beyond to ensure I was taken care of when working with a tight time frame. Great communication and support, fast shipping.

25 March 2025
Rated 5 out of 5 stars

Great experience buying a Begode Falcon

I did a lot of research when shopping for my Begode Falcon. Nextgenmobility was the only place that offered it in a model with the 50GB batteries. This was $200 less. This was attractive option for me since this is my first EUC and I don't seeing myself needing the extra power. I thought to myself the 50S battery is probably something for a Begode master or high performance EUC.

I used the chat on the site and the person on the other end was very knowledgeable and gave me advise explaining voltage sag and other factors that I should consider.

My EUC showed up 2 weeks later. I ordered street tires but it came with off road tires. I contacted their support and they said they would send me out a street tire. I guess I'll have to replace it myself but in turn I would have an extra set of tires, so I'm pretty happy with that. Overall a great experience.

2 March 2025

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