Nextnecklace Reviews 

391
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful jewelry designs, noting that the online platform is very easy to navigate and provides high-resolution images. Many people appreciate the extensive selection of available products, the helpful sizing options, and the wonderful packaging that arrives with each purchase. However, some people mentioned issues with delivery times, pointing out that shipping can be extremely slow and require long waiting periods. Reviewers also noted unexpected difficulties when placing orders, managing modifications, or receiving proper order confirmations. A few consumers expressed frustration regarding specific metal choices or unexpected extra fees charged during checkout.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction with the exquisite... See more

Order

Clients share ambiguous opinions on order, as some reviewers found finding items quick and ordering very easy... See more

Quality

Consumers find quality to be positive, frequently praising the exquisite craftsmanship, beautiful designs,... See more

User experience

Reviewers mention positive feedback about user experience, noting that shopping, finding items, and placing... See more

Website

People report positive experiences with website, noting that the platform is easy to navigate, user-friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You offered me N25 but didn’t tell me I had to buy two items to get 25% off. I was so frustrated that I wrote to you, but I never heard back. Giving limited information is bad business. I really only... See more

Rated 4 out of 5 stars

The website was easy to use, the graphics and multiple views of the jewelry were of high quality. The quality of the work seemed evident in the high resolution photos. The only issue (not a criticism... See more

Rated 4 out of 5 stars

For the most part, the stones and settings are exactly as pictured. I would like to see you offer 16 inch necklaces as some of the necklaces do not lay properly so as to display the stones face up wit... See more

Rated 4 out of 5 stars

I appreciated the lovely customer. I have had serious delays from overseas before, and have been burnt enough time to feel a bit shaky about paying for an expedited delivery. Since I just placed m... See more


Company details

  1. Jewellery shop
  2. also in
  3. Costume Jewellery Shop
  4. Jeweller
  5. Jewellery Designer

Written by the company

At Next Necklace, we specialize in creating personalized jewelry that captures the essence of your unique story. Our mission is to help you express your emotions and memories through beautifully crafted, one-of-a-kind necklaces. With our easy-to-use online platform, you can customize every detail of your necklace—whether it’s choosing the perfect material, shape, or engraving, we ensure that your piece reflects what matters most to you. We use only the highest-quality materials, guaranteeing that each piece is not only stunning but also built to last. Our fast production process and global shipping options mean that your personalized jewelry is delivered to you with convenience and speed. Whether you're looking for a meaningful gift or a special treat for yourself, Next Necklace is here to help you celebrate the moments that matter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

391 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(391)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I just placed an order 15 minutes ago

I just placed an order 15 minutes ago. There wase a code for 10% off. When i was checking out I put the TAKE10 code in but did not change my total. I sent an email over and have not heard back. My order # 000101346. Thanks for your attention

15 July 2025
Unprompted review
Rated 4 out of 5 stars

Everything seemed to go smoothly but I…

Everything seemed to go smoothly but I just ordered my ring today so of course I have not received it yet. The only thing negative I can say about the ordering process was that I did not receive a confirmation email about my order and I have to be honest and say it makes me feel a little weary about ordering from this company for that reason. There’s nothing stating that I ordered something. The products that I saw on the website are absolutely gorgeous. The yellow sapphire is just so different than anything else I’ve ever seen before. It’s gorgeous and I can’t wait to get my ring.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy access

Easy access, Just hope the quality is as good as it looks and if there is an issue with at item how difficult will it be to return it.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Website very detailed. Ordering process very easy, user friendly
I look forward to receiving the ring I ordered, will come back to finalize

4 July 2025
Unprompted review
Rated 4 out of 5 stars

I love your product

I love your product, however your stone bracelets with the clasp that requires an under snap.. tennis bracelets, needs to be redesigned. I have had to put a magnet closure. Two of my bracelets where continuously falling off.
Also I would love to have clip earring selection
But other wise your product is great

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality

I have purchased from “NextNecklace” in the past. The quality of the product I received was TOP NOTCH… I have now bought again and hope I receive the same quality as before.

20 June 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a necklace for my son's…

I ordered a necklace for my son's wedding. I got notification 10 days ago that it had shipped. However, it is stuck in transit in China. I messaged the company to see what was wrong and I have not heard anything back from them. Not sure if I will even get the necklace in time.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Product

I have bought from this company for years. Excellent merchandise. Everyone I give these items as gifts can’t believe how expensive they look and beautiful they are.
Great quality and made very well.
When I need jewelry as a gift I always come to this company. I have never been disappointed.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

I made a mistake buying a bracelet very…

I made a mistake buying a bracelet very small I asked for a change, and they send me one of the same size, I asked again for the exchange and they answer immediately, giving me a second bracelet for much of less money, they were kind all the time, and the jewelers is so beautiful. I have bought a lot of pieces from them

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 2 necklaces for my grand…


Ordered 2 necklaces for my grand children, as they like to play" dress up"
they liked to boxes they were shipped in, but after trying them on they complained about the inflexibility and scratching them.
Overall they still wear them for play "dress up",
but as they grow older, (they are now 8 and 10). I will purchase something not so cheaply made! Can't imagine how an adult could possibly wear these necklaces, as they do not hang properly even on children! Will look for other stores that sell better quality "costume jewelry' for young people!

31 May 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent

Never buy from these fakes. Everything went wrong. First, I never received an order number confirming my items after I purchased two items: yellow sapphire earrings and a peridot necklace earring set. Second, the box arrives busted. The items were not damaged but there was no cert of authenticity as advertised. They looked cheap. The earring backings were far too short and the earrings too heavy for my ears. Third, their website clearly states "a 30 day return policy. Customer pays shipping." Nextnecklace is not honoring its promise to the customer, currently. They are two bit fraudsters. Run. I am filing a complaint with the BBB and with my bank.

24 May 2025
Unprompted review

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