Shuttle service was good, 10 min wait for airport pick up and about 8 min late for hotel pick up but it was not an issue. Would like to have seat belts in all their vans as the roads are bumpy and pot... See more
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Review summary
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Transportation was on time for pickup and drop off. There was only one option for pickup upon departure which was way earlier than necessary. When our flight was delayed there was no opportunity to ch... See more
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The transfer bus was easy to locate upon arrival at the airport and left for the resort in a timely fashion. There was some confusion on our part when the bus arrived to pick us up from the resort... See more
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Our experience with nexus tours has always been exceptional. They take time and care with all your needs from the time that you step on the bus till you arrive at your destination. Highly recommend an... See more
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Company details
Written by the company
NexusTours is a leading destination management company (DMC) specializing in providing exceptional travel experiences across the Americas and the Caribbean. With over 25 years of industry expertise, we offer a comprehensive range of services, including airport transfers, tours and excursions, and personalized vacation packages. Our commitment to customer satisfaction is reflected in our dedication to delivering high-quality service, ensuring unforgettable experiences for travelers. NexusTours is proud to partner with some of the world’s top travel brands, focusing on innovation, reliability, and operational excellence to create memorable journeys for every guest.
Contact info
Mexico
- nexustours.com
3.8
Great
75K reviews
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Reply from NexusTours
We're glad you had a great experience! Thank you for letting us know about your positive interaction.
Everything was great thank you.
20 April 2026
Reply from NexusTours
We appreciate your positive feedback and we are so happy that everything was great! Thank you for your support.
Reply from NexusTours
We're happy to hear that we were able to assist your wife with a wheelchair. Thank you for your positive feedback; we appreciate it.
Friendly quick easy transition from…
Friendly quick easy transition from airport to resort.
21 April 2026
Reply from NexusTours
We're so happy to hear that you found your transfer from the airport to the resort friendly, quick, and easy. We appreciate your feedback!
The guide was excellent
The guide was excellent. Knowing who to follow at the airport to the bus was difficult.
21 April 2026
Reply from NexusTours
We appreciate your feedback. We're glad you liked the guide. We'll review the airport process to clarify directions to the bus.
Knowledeable
very helpful when you talk with them. Knowledgeable staff, many excursions to chose from, very good transportation
21 April 2026
Reply from NexusTours
We appreciate you sharing your feedback. We're glad to hear that our staff was helpful and knowledgeable, and that you found good transportation and many excursions.
Good communication for airport transfer…
Good communication for airport transfer going from airport to resort which was shared transport however we were not made aware that our transport from resort to airport was a taxi ( although we appreciated it) and we were waiting for a shuttle van.
Jesus was very good at arranging our vouchers for Alma performance but it would been more convenient if Nexus could include the access fee and docking fees in the total cost - not sure if that’s possible- but it would have been helpful.
21 April 2026
Reply from NexusTours
We appreciate your feedback. We're glad the airport transfer and voucher arrangements were satisfactory. We apologize for the confusion regarding the resort-to-airport transport. We'll explore the possibility of including all fees in the total cost for greater convenience in the future.
Lovely
Hugo was a delight to deal with at the Barcelo Maya Beach hotel location. Bus was clean, on time and well organized
21 April 2026
Reply from NexusTours
We're so happy to hear that you had a delightful experience and that the bus was clean, punctual, and well-organized. We appreciate your feedback!
The nexus guide was incredibly helpful…
The nexus guide was incredibly helpful in explaining and helping to book the tour. She answered all our questions.
However, we were told that a meal would be included with the tour as we decided to up grade to that option and upon arrival at the boat launch, we were informed that food was not provided. This was a major factor in us deciding to upgrade and we were incredibly disappointed when we learned that this was not the case
21 April 2026
Reply from NexusTours
We apologize for the dissatisfaction you experienced with NexusTours. Your comments highlight areas where we need to improve, and we are committed to addressing these issues.
Could you please email me at avazquez@nexustours.com with your booking number and further details about your experience? I will personally look into the matter and ensure that your concerns are addressed promptly.
Thank you for bringing this to our attention. We hope to earn back your trust and have the opportunity to serve you better in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours
Reply from NexusTours
We appreciate your feedback and are so glad to hear our staff was knowledgeable, friendly, and helpful for you. Thank you for your support.
Private Transportation for departure from Nassau.
Upon arrival in Nassau the transportation process worked smoothly, the car and driver were both very nice.
While there, I kept getting texts asking me to confirm my ride at 00:00 which was definitely not the right time. This caused me to have to take time out of my vacation to get on the phone (I tried what's app as well and got a response that made no sense). I eventually reached someone on the phone and we confirmed the time. He was very helpful, however, right afterwards I received another message confirm 00:00.
Further to that, no driver showed up to pick us up for our departure. Again, I had to call and wait on hold (despite the fact that I had confirmed the day before by phone) and the rep came on and just advised that we should take a taxi.
This created unnecessary stress. If the company wasn't able to fulfill the booking I should have been contacted in advance so that I could make other arrangements that were not at the last minute.
Also, a refund for the departure should have been issued on the spot. I am now having to go though the process with my travel provider of trying to get a refund.
Unfortunately this was not a good experience.
21 April 2026
Reply from NexusTours
Thank you for sharing your feedback with us. We are deeply sorry for the issues you faced during your NexusTours experience. This is not the level of service we aim to provide, and we are committed to making things right.
Please reach out to me at avazquez@nexustours.com with your booking details and any additional information. I will investigate the matter and get back to you with a solution.
We appreciate your feedback and hope to have the chance to provide you with a better experience in the future.
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Everything was perfect and secure.
21 April 2026
Reply from NexusTours
We're happy to hear that everything met your expectations for security and perfection. Thank you for your positive feedback!
Reply from NexusTours
We appreciate your feedback and are so happy to hear you received excellent and professional service, and that our driver was on time.
The guides were great
The guides were great! Information was plentiful and the experience was overall amazing!
15 April 2026
Reply from NexusTours
We appreciate your feedback and 5-star rating! We are so happy to hear that the guides were great and the experience was overall amazing for you!
The bus ride to the hotel was fine
The bus ride to the hotel was fine; however the wait outside at the airport was over 1 hour. And no timing update was provided. Consider a private drive if you are in a rush to get to the hotel.
21 April 2026
Reply from NexusTours
We appreciate your feedback. We regret the long wait at the airport and the lack of communication about timing. We will review this to improve our service. Thank you for your time.
Pick up at airport can take a long time even if you are a private ltransfer
Was fine thanks
21 April 2026
Reply from NexusTours
We greatly appreciate your positive feedback! It’s fantastic to hear that you enjoyed your trip with NexusTours. Your kind words motivate us to continue delivering exceptional experiences to all our guests.
We can’t wait to have you travel with us again soon!
Alejandro Vazquez – Senior Director of Customer Success. NexusTours.
Reply from NexusTours
We appreciate you sharing your experience; we are so happy to hear the team did a great job.
Great Service all around
Great Service all around. Reservation was accurate and on time, driver was courteous and helpful with our luggage.
20 April 2026
Reply from NexusTours
We're so happy to hear that our service was great, the reservation accurate and on time, and the driver courteous and helpful with your luggage. We appreciate your feedback!
Reply from NexusTours
We are truly sorry to hear about your recent experience with NexusTours. We strive to provide exceptional service, and it’s clear we fell short in your case. Your feedback helps us improve, and we take it very seriously.
To help us resolve this, please email me at avazquez@nexustours.com with your booking number and more details about what went wrong. I will personally ensure that your concerns are addressed.
Thank you for your patience and understanding as we work to improve our services.
Alejandro Vazquez – Senior Director of Customer Success
Great communication and speedy delivery…
Great communication and speedy delivery of organization.
16 April 2026
Reply from NexusTours
We appreciate you sharing! We are so happy to hear our communication was great and our delivery of organization was speedy.
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