Nairnsey Fisher & Lewis Reviews 

562
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and quick to respond to any questions or concerns during residential property purchases. Many people note that the entire process is managed efficiently, making property sales and purchases feel remarkably smooth and stress-free. However, some people mentioned experiencing occasional communication issues, noting that response times were occasionally slow and staff members were sometimes unavailable when needed. A few reviewers felt frustrated when dealing with delayed responses and felt let down by the lack of timely support during critical stages.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

Service

Clients share profound satisfaction with the service, highlighting professional, organized, and remarkably... See more

Customer service

Users describe positive interactions with customer service, highlighting that team members are consistently... See more

Response time

Consumers find response time to be marked by great satisfaction and appreciation, with reviewers frequently... See more

User experience

Customers had positive experiences with user experience, highlighting how everything went smoothly and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience with Nairnsey Fisher & Lewis recently when selling our property and purchasing our new one. The team have been great, quick to respond and happy to explain things when they d... See more

Company replied

Rated 5 out of 5 stars

We were returning customer since we bought our first home through NFL-legal. This time our case was dealt by Aimee Elward who was professional and answered all our questions and concerns promptly. Eve... See more

Company replied

Rated 5 out of 5 stars

WE choose NFL to act as our solicitors, as most recently they had serviced our eldest as they moved out of the family home. Our other two adult children moved out too, all within 15 months of one and... See more

Company replied

Rated 5 out of 5 stars

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, howe... See more


Company details

  1. Conveyancer
  2. also in
  3. Law firm

Written by the company

We are a Legal Practice with over 60 years’ experience in all aspects of Conveyancing and Property Law. We work with residential homebuyers and sellers as well as commercial clients and major property developers. We have a Private Client department offering Will, LPA & Probate services too.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

562 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(562)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Huge thanks to Kiera and Isabelle from…

Huge thanks to Kiera and Isabelle from the NF&L team.
They were super helpful, attentive and professional throughout my house purchase and completion process of my new home.
I highly recommend these guys.
They are the best in the business!

30 September 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review Steven and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very helpful, attentive and professional service buying your new home with us! We hope to be able to help you again soon! We do offer returning discounts for existing clients so please reach out when you need to use our services again.

Rated 5 out of 5 stars

Macey was excellent a great…

Macey was excellent a great communicator, very efficient even although her title is Trainee she was more help and understanding than the Solicitor we used to purchase our new property. I would highly recommend.

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Macey during…

Excellent service from Macey during house sale

24 September 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL, Carys. We were only too happy to help you with your property sale and we are so pleased that you experienced an excellent service level! We hope to be able to help you again soon and we will make sure that Macey and the team that assisted you, are aware of your positive review!

Rated 5 out of 5 stars

Macey Cockerell

Macey, was fantastic, very responsive and thoughtful throughout the whole transaction. very professional too. i would definitely recommend her services to others.

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Macey was great

I was very lucky in that the office was near enough to me to visit and drop paperwork off, which in evidence I think did speed things up, or rather kept things rolling, my main contact was with Macey, who was extremely helpful and patient with me if I had any queries questions and if made a mistake kept me calm and corrected things for me, the personal contact was a godsend Bless her.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout my house purchase

I used NFL Legal for the purchase of my Bellway home in Witham and had a really good experience throughout. Everything went smoothly, and I found the team helpful and professional across the whole process.

There were some uncertainties around the mortgage provider during the purchase, but the NFL Legal team handled this very well. They kept the communication transparent, explained what was happening, and kept the conversation open throughout. This gave me confidence during a part of the process that could otherwise have been quite stressful.

Kiera Howell and Isabelle Ullmer handled the legal aspects of my purchase, and both were fantastic. Danielle Morgan was also very helpful during my initial enquiry and made a great first impression.

I really appreciated how well the whole process was handled and the quality of communication throughout. Thank you to Kiera, Isabelle and Danielle for all your help.

Based on my experience, I would have no hesitation in recommending NFL Legal. If you are looking for a conveyancing solicitor, I would definitely recommend speaking to their team.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

We had a great experience with Nairnsey Fisher & Lewis recently when selling our property and purchasing our new one. The team have been great, quick to respond and happy to explain things when they don't make sense. The whole process was really speedy and the way their systems work were so smooth compared to previous experiences we've had with other solicitors. Would definitely recommend!

21 September 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL, Kirsty. We were only too happy to help you with your sale and purchase and we are so pleased that you had a very responsive and helpful experience! We hope to be able to help you again soon and we will make sure that the team that assisted you, are aware of your positive review!

Rated 5 out of 5 stars

I have been using NFL for over 3 years…

I have been using NFL for over 3 years for purchasing and selling property, probate, Will and POA services and highly recommend them. They have provided an outstanding service, they are exceptionally knowledgeable, proactive and genuinely helpful and supportive throughout every transaction I have had with them.

18 September 2026
Unprompted review
Rated 1 out of 5 stars

If 5 stars could be given for incompetence

If 5 stars could be given for incompetence, Molly Barrett would get them, for sure. She managed to make what should have been a very simple process, extremely stressful. I could go into the catalogue of errors she made, but there’s not enough room. Suffice to say, she even managed to get the address of the property wrong on all the legal documents, and not just an error in the house number, the wrong town. She only works part time so trying to get hold of her is difficult, and escalation of a complaint to her manager is met with silence. The whole situation of trying to buy a property with NFL was so incredibly stressful, that we pulled out of the purchase. Never, ever again. From reading other reviews it seems that these conveyancers are working with a high volume of clients, so mistakes are being made. We found with Molly that rather than admit to making mistakes, she is very defensive and rude and certainly has the time to fire off excuses in emails, as opposed to getting on with the job she’s paid to do. It’s stressful enough buying a property without the added expense and hassle of trying to do so with a conveyancer who is incompetent.
** and now NFL want ‘more information’ after ignoring multiple emails and phone calls from us. This is a genuine review, made after exhausting all avenues to contact them.

17 September 2026
Rated 5 out of 5 stars

First Time Buyers

Had a lovely experience with Jamie and Kim helping us purchase our first home, nice and helpful quick to get back to us with any issues and updates would highly recommend to anyone.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, went without any stress, always use them for my family needs now

27 August 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review Steve and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very efficient and stress-free service with us! We hope to be able to help you and your family again soon! We do offer returning discounts for existing clients so please reach out when you need to use our services again.

Rated 5 out of 5 stars

I would like to sincerely thank the…

I would like to sincerely thank the entire team of NFL, for their excellent support and professionalism throughout my mortgage and property purchase process. They were helpful, responsive, and kept me informed at every stage, making what can often be a stressful process much smoother and easier to manage.

Their guidance and support throughout the completion process were greatly appreciated. I’m very grateful for all their hard work and would highly recommend their services to anyone looking for a reliable and professional solicitor.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Lyall was excellent dealing with my…

Lyall was excellent dealing with my house sale, he was friendly to speak with on the phone and very professional. Lyall made the whole process easy and without any issues. Lyall kept me informed and up to date with everything going on, it was a pleasure to work with him and he comes Highly recommended.
Thank you again.
Kind regards
Thierry

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor Communication Led Us to Change Solicitors

Unfortunately, I cannot recommend Nairnsey Fisher & Lewis following our experience with them for a new-build purchase.

I want to be clear that our issue was not with the need for AML or source-of-funds checks. We understood those obligations and made every effort to provide the information requested. Our issue was the standard of communication and the way the matter was managed.

During the transaction, we repeatedly struggled to obtain updates or answers to straightforward questions about what documentation was required. We made numerous telephone calls, were told on several occasions that we would receive a callback, and those callbacks frequently did not happen. Emails also went unanswered for extended periods, despite the transaction being time-sensitive. At points, staff at our developer had to chase the firm on our behalf to try to obtain an update.

One particularly frustrating example involved questions about certified translations of donor documentation. We needed clarification before incurring a substantial translation cost, but despite calls and follow-up emails, it took around two weeks to obtain the answers we needed.

Communication did improve later in the process, particularly once Jennifer Philpott became more directly involved, and I think it is fair to acknowledge that. However, by that stage we had lost confidence in the handling of the transaction.

We ultimately decided to stop the conveyancing process with Nairnsey Fisher & Lewis and instruct another firm. Our new solicitors subsequently completed the conveyancing and we have now completed our purchase.

Buying a home is already stressful, and clients need to be able to rely on their conveyancer for clear communication, realistic expectations and reasonable responses to time-sensitive queries. Unfortunately, that was not our experience here.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The best investment in a conveyancing solicitor you will make

Nairnsey Fisher & Lewis are an extremely professional & reliable organisation. From the outset all matters of my conveyancing have been dealt with with minimal contact, ensuring that I can get on with day to day life whilst purchasing my home. James, Tracey, Kim, Danielle & even the reception staff can never do enough to help you. I wish the firm undertook other legal matters as I would definitely employ them time & time again.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

We recently used Nairnsey Fisher &…

We recently used Nairnsey Fisher & Lewis for our sale and purchase of our property. From the moment we instructed them they were so responsive and helpful. Particular thanks to Macey & Charlotte who was fantastic throughout. Highly recommend.

31 July 2026
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review and for your kind words about NFL, Ella. We were only too happy to help you with your sale and purchase and we are so pleased that you had a very responsive and helpful experience! We hope to be able to help you again soon and we will make sure that Charlotte, Macey and the team that assisted you, are aware of your positive review!

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