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Company details

  1. Fashion accessories shop
  2. Shoe shop

Written by the company

La marque de baskets durable, confortable, équitable et solidaire. La rencontre avec un artisanat ancestral vietnamien pour affirmer vos engagements avec style.


Contact info

4.1

Great

TrustScore 4 out of 5

62 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Bad quality and no return possible (solved)

I bought a the Mai Chau Canvas and they felt like shoes from H&M. I never had problems with shoes I bought online and never (!) had to return a pair, but in this case I wanted to. Although I followed the instructions on the website, return was not possible. Even if it had worked, I would have had to pay 9€. (From Germany)

Update: The customer service contacted me and the return was made possible even two months later. Thank you!

10 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Hello Lissa,

We are sincerely sorry that the Mai Chau do not suit you. However, returns are always possible within 14 days after receiving your order, by returning the products in their original condition.

Regarding the return shipping costs from Germany, they are mentioned in our general terms and conditions. We are a small company based in France, so unfortunately we cannot offer free return shipping as well as free shipping. If you need assistance with your return, please don't hesitate to contact our customer service in Germany: kundenservice@ngo-shoes.com.

We remain at your disposal if needed.
Thank you very much.

N'go team

Rated 5 out of 5 stars

Happy Man

Got a pair of shoes from NGO and delighted with them! Super comfy, look hella good. And the customer experience throughout was top notch.

Shipping was quick, no issues and I will be ordering again.

11 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Thank you very much! We are happy to know you more happier. Enjoy your pair of shoes!

Rated 5 out of 5 stars

I've recently purchased a pair of…

I've recently purchased a pair of shoes, and they are fantastic. Also, their customer service is prompt and helpful. Overall, N’Go Shoes deliver on comfort, quality, and style!

11 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Thank you very much for your comment. We are happy to know you satisfied. Enjoy your pair of shoes!

Rated 5 out of 5 stars

N’Go shoes are absolutely great

N’Go shoes are absolutely great. The design, comfort and price, definitely 10/10. I like the different patterns because you can match them to different outfits and occacions. Work, party or leisure doesn’t matter. High recommendation for their shoes.

2 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Thank you for your comment! It's very helpful and motivating for us. We hope you'll enjoy your pair of shoes for many years to come!

Rated 5 out of 5 stars

Love the brand

Love the brand! Are very comfy and fit me very well. So happy with my purchase.

11 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Thank you Veronica for your review! Happy to count you among our community.

Rated 5 out of 5 stars

Durable, ethic and so beautiful shoes!

I bought the N'go shoes first because they look so great with this unique design from Vietnamese ethnic group
and because they are really solid, durable.

The social project behind was also important for me as I lived in Vietnam and I know how these population needs supports.

Great ethical brand, definitely.

3 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Thank you for your support Hugo!

Rated 5 out of 5 stars

Great shoes

Great shoes ! I’ve had different pairs with different fabrics and each were super comfy. They also age super well even with a daily use

11 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Thanks a lot Julien for your feedback ! Happy to read that you love our shoes.

Rated 5 out of 5 stars

The shoes you have to had

I am a regular customer of ngo shoes.
I really like the project, the design but the most important for me is the comfort of the shoes.
I know I can walk hours with them without any problem.
It makes the difference
Really glad to be customer of ngo shoes, collaborate on their new design and help to build school in vietnam.

11 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Thank you Damien for your feedback. Love to read that you are more than happy of your shoes.

Rated 5 out of 5 stars

Supporting education in Vietnam

I own 3 pairs of Ngo shoes, and I absolutely love them! They're comfortable and super cute, I wear them to the office, on trips... I really like the brand in general. I identify with their values, and I trust that I'm not only wearing things that I like, but that with each purchase, I'm also supporting education in Vietnam.

11 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Thank you Daniela. Happy to read that you love our products and brand.

Rated 5 out of 5 stars

Happy Owner of 6 N’Go shoes

Happy Owner of 6 N’Go shoes.

I couldn’t find anything to complain about:
- received them on time
- in the right size
- the right model

I know this should be just the normal expectation but based on my experience with other brands, I felt they would deserve to be highlighted for their capacity to deliver their commitment to the customer.

Keep Up N’Go

1 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Thank you for your support Antoine and feedback. Doing our best :)

Rated 5 out of 5 stars

Great service and beautiful product

Great service and I love the product. Very nice and comfortable sneakers. Highly recommended +++

1 July 2024
Unprompted review
N'GO logo

Reply from N'GO

Thank you for your nice review. Happy to read that you love our products!

Rated 2 out of 5 stars

I ordered two pair of shoes - got only one

I ordered two pair of shoes. Only received one pair. Mailed them to ask where my other pair went. They had no clue but promissd to research it. One week later no answer so I mailed them again but this time they ignored me completly.
So the shoes are already nearly three weeks late and I got no information what happened to them or if I even will receive them.
No, nothing not even an apology. But of course they kept the money.
Two stars because they sent one pair of shoes for the price of two. Which isn't great mind you

This shop is untrustworthy.

15 December 2023
Unprompted review
Show reviews in all languages. (62 reviews)

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