My complaint was finally resolved - After several useless e-mails and two negative reviews - and actually they sent me the promo gift I was not sent before... Niche-beauty beauty, that's what your cos... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am in love with Niche Beauty! To start with they deliver your order truly in max 3 working days... they always have a separate "sale"section - in case you want to shop out of a whm!- and, last b... See more
Company replied
I actually love Niche Beauty, and would buy more for it if only they stock my other favourite brand: Act and Acre!
All in all the experience is good, but delivery times should be definitely improved.
Company replied
Company details
Written by the company
NICHE BEAUTY is an online portal founded in Hamburg, Germany and we are dedicated to offer our customers exclusively, exciting and luxurious cosmetic brands from all over the world. Our niche brands were previously known only to insiders and are now available to all of our customers at https://www.niche-beauty.com/en-de/.
Contact info
Spitalerstraße 9, 20095 , Hamburg, Germany
- +49 (0)40 607 72 58 0
- customercare@niche-beauty.com
- niche-beauty.com
3.9
Great
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was called a scammer and my account was blocked.
Let me start by saying that I placed an order with express delivery within 48 hours. I urgently needed makeup for a wedding. The order was shipped only after 7 days, and delivery took 5 days. A total of 13 days instead of 48 hours. The wedding took place without makeup. I couldn't do my makeup.
When the package arrived, I noticed it smelled and looked strange. Upon opening the box, I found completely different products. Inside were damaged Gisou shampoo and conditioner. I didn't order them. They looked and smelled terrible. I started coughing, and my eyes turned red. I forced myself to take several detailed photos and immediately sent them to customer support. Today, they told me I'm a scammer and my account will be blocked. They warned me they can't help me anymore.
I urge everyone to stop shopping at this store, as it's a scam. They stole my money, ruined an important occasion, and refused to take responsibility. Anna Zimerman is a fraud!!! I demand that my complaint be reviewed and that they send me a new, normal package. Otherwise, I will contact the media and report this to the police. Order No. DSUQA2757632
4 March 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
We are sorry to hear about your frustration. All necessary information regarding your case was provided via email.
After your latest reply, your message was forwarded to the relevant department for further review. For proper case handling, further communication regarding this matter will continue via email.
Kind regards,
Your Niche-Beauty Team
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Fast delivery
It was my first order as the products ordered on «niche-beauty» aren’t easy to find in many countries; the products corresponded to my order and the delivery was super-fast.
26 February 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
LOVE this shoppe
LOVE this shoppe! It's my go-to for C.O. Bigelow's Rose salve (that my grandmother also used!). Thank you for your excellent product selection!!!!
8 February 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Great products selection
Great products selection. Really quick delivery
25 February 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Great products and possibility of extra…
Great products and possibility of extra discounts.
13 February 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Horrible customer service
Horrible customer service. I placed an order and the shipping time was supposed to be 2-4 working days. Since I was supposed to leave the country and I waited a week for them to ship the package, I told them I wanted to cancel the order. Tried to cancel 4 times through the website and sent 2 emails, and they still shipped it. After that, I tried to return the package and tried to contact them several times, but they only replied selectively. Made me create a return label and pay for the return shipping myself, although it was their failure to process my request. They refused to acknowledge my problem whatsoever and took no accountability for the situation. Also, they agents were really insensitive and rude, completely dismissing everything I said and even responding with irony. Would not recommend, ever.
10 February 2026
Reply from NICHE-BEAUTY.COM
Dear Customer,
We are truly sorry to read about your experience and sincerely apologize for the frustration this situation has caused.
We would like to confirm that your return has been received and the refund processed on 24.02.2026. Please note that, depending on your payment provider, it may take a few business days for the amount to appear on your account (up to 7 business days).
We regret that your cancellation request and the communication did not meet your expectations and will take your feedback very seriously to improve our processes and customer service.
Kind regards,
Your Niche-Beauty Team
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
I gave 2 chance to niche beauty
I gave 2 chance to niche beauty. Last time I had a problem with delivering my package. But this time everything is good, I received my package, I had good discount. So I can recommend this shop, but need to Improve support service
11 February 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
Super nákup 👍😉
1 February 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
They advertised an offer
They advertised an offer, like a beauty bag, but didn’t send everything (the best value product). I made a large purchase to receive a free full-size product, included in a goody bag, that I usually use, and they didn't send it. I complained and they didn't resolve anything. Very bad service and misleading advertising.
30 January 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry for the inconvenience and disappointment you experienced.
Please note that our beauty deals are generally not combinable with vouchers, as stated in our promotion terms. We understand that this can be frustrating, and we truly apologize for any confusion this may have caused.
You are welcome to reply directly to our last email, and we will be happy to send you the sorry voucher.
Thank you for your understanding.
Your Niche-Beauty Team
Always the best products with best…
Always the best products with best prices! Also love how they give you discounts and prizes for you loyalty
1 February 2026
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
package GE11133850606NL
I received my package GE11133850606NL, but it arrived completely empty. The parcel was not properly sealed, and it appears that someone stole all the contents from the bottom. This situation is completely unacceptable.
Only one of the free samples was left inside the box, but the main items I paid for are missing. I request a full refund for this order and for your team to investigate who is responsible, as I did not choose or contract Global-e myself.
Please confirm how you will proceed with the refund and any next steps needed from my side.
Edit:
Just did it, I replied to your email.
26 January 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
We are very sorry for the inconvenience and for the condition in which your package arrived — this is certainly not acceptable.
We have already sent you an email regarding this matter and are currently awaiting your reply so we can proceed with the investigation and next steps as quickly as possible.
Thank you for your cooperation.
Your Niche-Beauty Team
Incomplete address, twice
I placed an order and put in my full address. I get a shipping notification and my address is incomplete. Since the address is incomplete, the post service can't deliver the package and it is being sent back. I send an email, telling them that the address is incomplete and that the package is going back.
They respond by telling me, they will send out my order again and I will receive a shipping confirmation soon. Again, I tell them to make sure the address is complete, because I don't want the package to go to the incomplete address again.
I receive the shipping confirmation and my address is incomplete, just like the first time, even though I have told them twice how important the last part of my address is. I email support again, telling them the address is incomplete, again. They tell me they can't do anything at this point, but I can change the address directly on the tracking page.
Now I know that's not true (from my job, where I handle these types of things). I call DHL. DHL tells me only the sender can change the address, but since the package is already in the hands of my local post service, they can't do anything at all. I call the local post service. They, too, tell me that only the sender can change the address. The local post service tells me to reroute the package to the next pickup station and that can potentially fix the problem. If not, the package goes back to the sender a second time.
Funny thing... looking through reviews, one of the first one's I read, was someone who had the exact same thing happen. Seems like wrong/incomplete addresses seem to be an ongoing issue for them.
24 January 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
We are truly sorry for the inconvenience and frustration the situation has caused.
Kindly provide more information so we check on the shipment status. If you do not receive the collection point address or need further assistance, please contact us directly at customercare@niche-beauty.com so we can help resolve this as quickly as possible.
Thank you for your understanding,
Your Niche-Beauty Team
I haven't received my package
I haven't received my package, you sent it to the wrong address in another town.
1 February 2026
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for your message. We are sorry for the concern this has caused.
The order was shipped to the address provided at checkout. We have already sent you an email regarding this case—please reply directly to that message so we can review the details with you and resolve this as quickly as possible.
Thank you in advance,
Your Niche-Beauty Team
I am writing this review to express my concerns
I am writing this review to express my dissatisfaction of provided service,
From the start there were problems. First one being I wasn't able to log in my profile and so didn't finish a purchase which offered a special price. I had to write more mails explaining I never received a reset password and after those mail they solved it by giving a code for purchase.
There was another problem straight after the order being placed and now I received an e mail with wrong order number and instead of the address my name is written two times.
To be honest I don't know what to expect.... If the order will arrive and what will be inside when I receive it. At the moment I am waiting for the customer service to respond that is why I gave two starts because I hope it will be solved.
EDITED: The package arrived with correct items after being contacted by the customer service.
I am giving it 3 stars for solving the issue as thing should run smoothly nevertheless.
5 February 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Dear Customer,
Thank you for taking the time to share your experience with us. We are truly sorry for the inconveniences you encountered along the way and understand how frustrating this must have been.
We would like to reassure you that the order has now been successfully shipped with the correct recipient name and delivery address as originally provided. You have also been informed via email with the correct details and tracking information.
We appreciate your patience while our customer service team worked to resolve these matters, and we are glad we could clarify everything before delivery.
Please do not hesitate to reach out to us directly if you have any further questions or concerns — we are here to help and ensure everything arrives as expected.
Thank you again for your understanding.
Your Niche-Beauty Team
Everything is perfect
Everything is perfect. Great products and quick delivery. Very well packed to avoid any damage. Highly recommended
4 February 2026
Unprompted review
Reply from NICHE-BEAUTY.COM
Thank you very much for your trust and positive review. We are pleased that you are satisfied with our services and products.
Your feedback is important to us and we are committed to meeting your expectations in the future.
We look forward to many more positive experiences with you. Your Niche-Beauty.com Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.