NIDA Reviews 

110
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers had a great experience with this company. Customers praise the lightweight texture of the creams, noting that they absorb quickly and leave the skin feeling deeply moisturized, smooth, and soft. Many consumers also notice visible improvements in fine lines, wrinkles, and overall skin radiance after consistent use. However, some people mentioned that international shipping times and delivery can take quite a bit longer than expected. Some reviewers were not happy with packaging issues, reporting that certain bottles arrived nearly empty or featured faulty droppers. A few other people also felt that specific formulas caused skin irritation or completely failed to show visible results.

What people talk about most

Product

Users describe positive interactions with product, noting that the skincare items feel luxurious and... See more

Quality

People report positive experiences with quality, highlighting noticeable improvements in hydration, texture,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some customers report incredible changes, clearer... See more

Order

Reviewers highlight ambiguous aspects of order experiences, showing a wide split in customer satisfaction.... See more

Delivery service

Consumers find delivery service experiences to be highly divided. While some customers praise fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nida retinal! I'm 43 and my face has never felt softer or more moisturised. I'll never stop buying the Retinal eye cream (which I use on entire face and neck). Also, my NZ courier company lost one of... See more

Rated 5 out of 5 stars

Their customer service support is so friendly, efficient and respond promptly. They helped and sent me the replacement cream right away after they acknowledged my issue. Everything was done within 1 d... See more

Rated 5 out of 5 stars

LOVE, LOVE, LOVE this brand+ their products! They're moisturising cream, is AMAZING, I used it 7 days straight, every night, on a clean face, and it worked WONDERS for my skin, it glowed with rehydrat... See more

Company replied

Rated 5 out of 5 stars

Really beautiful products, works very well on my sensitive skin, no harsh feeling, no allergy. Just love it!! I bought the eye and neck cream and moisturiser and will definitely restock for my future... See more


Company details

  1. Cosmetics shop

Written by the company

Premium Korean skincare brand fusing nature and science for exceptional results—featuring products we use and recommend to those we love. Made with ❤️ in 🇰🇷


Contact info

4.1

Great

TrustScore 4 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(110)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressive

I have purchased several products that have promised to work practically overnight with great results but unfortunately never lived up to my expectations. I purchased from you the exfoliating serum a few weeks ago and haven't stopped raving about it since my first application. I'm almost already out of it because I've been getting everyone to try it. Finally something actually does what it's advertised to do. Now they all want some so I now need to buy it in bulk. Thank you so much I'm hooked.
Lisa wilson

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Communicative emails

Communicative emails. No issues with products. Happy with the results so far and have completed a second order, again, no issues.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

New go to cream

The NIDA eye cream has become my go to cream, light and effective to use twice a day ! Great customer service too. Thanks NIDA

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed! Bought the moisturiser blue tube and the eye cream yellow tube. The eye cream lid fell to pieces already. The plastic just crumbled into pieces. Contacted customer services 3 times before getting a reply and they said because it was not damaged in transit tough basically!
Have been using the products for 3 weeks and have not seen a difference so far.
UPDATE 5 months later you reply below, so I email you as per your instructions and guess what, STILL NO REPLY!

4 March 2026
Unprompted review
NIDA logo

Reply from NIDA

We're sorry to hear about the broken eye cream lid and the trouble you had reaching our team—that's not the experience we want for you. A packaging issue like that is something we'd genuinely like to put right. Please reach out to us at cs@nida.co so we can look into this and help make things better.

Rated 5 out of 5 stars

Skin confidence in a bottle actually exists!

After seeing numerous reels and adverts on SM for flawless skin and Botox effect products, i must say it did grab my attention. When I saw the 7 product deal advertised I decided there was only one way to find out how good they really are and purchased my first set.
I’ve struggled with my skin a lot lately, hormonal imbalance, large pores, breakouts etc… I can honestly say that after 1 use I noticed a difference in the appearance of my pores and complexion. My skin literally drank up the moisture and felt soft and smoothed. After 2 weeks my skin hasn’t never looked so good and I actually feel confident enough to go makeup free! My skin glows!
I guess everyone is different but I can only say my experience has been very positive and I’ll most certainly be buying again!

27 February 2026
Unprompted review
Rated 2 out of 5 stars

Wouldn’t recommend

Products were very reasonably priced, but don’t work. The blackhead white rice serum says it’s supposed to “lift all the blackheads out your nose with the rubbing friction movement”, but the product is simply balling up and clumping instead of it being anything leaving your skin. Definitely not any blackheads being removed. Hasn’t improved blackheads at all, wouldn’t recommend.

23 February 2026
Unprompted review
NIDA logo

Reply from NIDA

We're sorry the serum hasn't worked as you'd hoped—that's understandably disappointing. The clumping you're describing isn't the experience we want you to have, and we'd like to help troubleshoot or make things right. Please reach out to us at cs@nida.co so we can look into this for you.

Rated 5 out of 5 stars

Exfoliating Serum

My previous order (see below) has been replaced with new bottles of serum. Much appreciated of you action and truly grateful for this. Complaint has been resolved satisfactory.
Best regards,
RE 25 Aug

I ordered 1 bottle for whitened and 1 bottle of blackhead exfoliating serum, I received them very quick but unfortunately the 2 bottles are nearly empty. I contacted customer service and ask for photos, and they judged the content by photos. The dropper has nothing to suck in. I have to communicate 4 times with them and customer service experiences were very poor. Just VERY POOR SERVICE this time from me. Simple problem CAN'T BE RESOLVED. 23 Feb 2026

23 February 2026
Unprompted review
NIDA logo

Reply from NIDA

We're sorry to hear the bottles arrived nearly empty and that getting this sorted has been such a frustrating experience. That's not the level of service we want you to have, and we'd like to put it right. Please reach out to us at cs@nida.co so we can look into this and find a proper resolution for you.

Rated 1 out of 5 stars

Slacking CS

I emailed immediately after ordering to get my address updated alongside messaging on IG, FB AND TikTok. Note: I couldn't find a phone number ANYWHERE – convenient. I had typed in my new one and then something glitched with payment and it must have reverted to the old one by the time I hit pay again. Customer Service took hours to reply and told me it was too late and the order had been shipped. No shit, you took hours to reply. If someone can pack and send it, someone can reply to an email/DM. I also doubt the package has been picked up by a courier since the tracking doesn't display any results. Pretty disappointed in this company.

22 February 2026
Unprompted review
NIDA logo

Reply from NIDA

We're sorry for the frustration here, and we understand how stressful it is when an address issue can't be caught in time. You're right that a quicker reply would have made a real difference, and that's fair feedback we take seriously. We'd still like to help where we can—please reach out to us at cs@nida.co so we can look into the tracking and see what options are available.

Rated 5 out of 5 stars

Skeptical in the beginning

Skeptical in the beginning, but tried anyway 😊 and i was surprised to discover that this is a powerful rehydrateting face and neck cream . I bought Ultimate Moisturizing Cream and Revive eye cream wich is for eye,face and neck.
I'm very in to them.... quite addicting effect for skin in a good way.
You need to try it 😋

7 September 2025
Unprompted review
Rated 5 out of 5 stars

I was very skeptical when purchasing…

I was very skeptical when purchasing these products because of the hype on tik tok etc, but I must say, they really are fantastic products.
My skin has always been very dry and with a combination of products my skin looks brighter, fuller and all over healthier.
I wouldn't normally review products as most don't do what they say but this is really good

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love these products!

I cannot begin to say how great these products have made my skin look and feel! They definitely deliver what they say they can. I’m 70 years old and I certainly wish I would have known about these products long ago!!!

1 February 2026
Unprompted review
Rated 3 out of 5 stars

Hmmm?

Hmmn? Don't know why I got somewhat duped by the on-line frenzy by ultimately young woman with already flawless skin claiming Nida is something special. I'm near-on 65yrs of age & let's be honest ... the tide - even on a good day - is beyond ultimately what Nida promises it can achieve.

15 January 2026
Unprompted review
NIDA logo

Reply from NIDA

Thank you for your honest feedback. You raise a fair point—no skincare can turn back the clock, and we'd never want our products to be sold on unrealistic promises. Our aim is to support healthy skin at any age, not to overpromise. If you'd like some guidance on what might realistically suit your skin, we'd be happy to help at cs@nida.co.

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