Nielsen Computer & Mobile Panel Reviews 707

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

They are amazing and true to their mission statement. You literally don’t even realize that you’re making money, until you get a notification of your MANY points you passively made!! I’ve had no issue... See more

Company replied

Rated 5 out of 5 stars

I’ve been participating in nielsen panel for roughly 5 years, give or take a few years. And so far i’ve been very impressed. Having scanned and submitted my groceries and filled in surveys, over the y... See more

Company replied

Rated 4 out of 5 stars

Effortless way to earn gift cards just by doing what I normally do on my computer. Took off one star because I had to opt out of the cell phone part of the panel because the download messed with my ph... See more

Rated 1 out of 5 stars

Nielsen usually wants free review. I've encountered many instances where I completed my surveys only to be told I wasn't eligible to take the review. I don't understand why they waited until completio... See more

Company details

  1. Market researcher

Written by the company

Nielsen is a global leader in audience measurement, data and analytics, shaping the future of media.


Contact info

3.9

Great

TrustScore 4 out of 5

707 reviews

5-star
4-star
3-star
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1-star

Replied to 37% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

I didn't sign up for this

I didn't sign up for this my grandmother did, it's a great thing to want and to have but to subject other people to it pisses me off. It's no one's fault I'm just saying maybe tell with the other person in the house what's to come of it before even going through with this i hate that I have to press a stupid button every 30 min I didn't want this she did jesus

12 February 2025
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Hi, thanks for your feedback. You have reached the official Trustpilot page for the Nielsen Computer & Mobile Panel. If you participate in other panels, such as the Homescan or TV panel, we invite you to contact their support team directly if you need assistance.

Rated 1 out of 5 stars

I had a lousy experience

I stayed with the app on both my phone and laptop for about a year. My experience was not good. Web browsers on both devices started having page loading problems almost immediately. Multiple emails to tech support generated stock responses, none of which fixed the issues. After almost a year of participating, I was finally able to claim my reward: Two prepaid debit cards totalling $20 ($10 each). These were eCards and could only be redeemed for online purchases. And they could not be used for partial payments. I uninstalled the apps on both devices and sent them an email today.

22 January 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thank you for sharing your feedback. We know that your time is valuable, and we are continually evaluating our rewards system to make sure it offers our users the best return for their time spent using our app. Your feedback is critical to our evaluation, and will be taken into consideration as we evolve our compensation programs.

Rated 5 out of 5 stars

Absolute Doddle to Use.

I've been with Neilsen panel for about 10 years now. Never had a bad experience, always helpful, and the reward system is great.

4 January 2025
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thank you, we are happy to hear you have had a great experience with the Nielsen Computer and Mobile Panel. Thank you for sharing!

Rated 5 out of 5 stars

Highly recommend anyone thinking of…

Highly recommend anyone thinking of joining to join Neilsen Computer & Mobile Panel. I have been with them for a few years now and never regretted it. Also their Support Team gets right back to you if you have any issue to get it resolved. Thanks Nielsen

3 January 2025
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thank you, we are happy to hear you have had a great experience with the Nielsen Computer and Mobile Panel. Thank you for sharing!

Rated 5 out of 5 stars

Highly recommend

Highly recommend, I ve had no issue's in the two years I ve been a member, like another review said 1 token for taking a survey seems not much although they have started giving 5 tokens a month now for nothing.

24 December 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thank you, we are happy to hear you have had a great experience with the Nielsen Computer and Mobile Panel. Thank you for sharing!

Rated 1 out of 5 stars

Nielson has been removed and reported…

Nielson has been removed and reported as abuse from my computer more than twenty (20) times. What crap, garbage is this? I never signed up for this spam. Nielson appears to have a horrible reputation. Do yourself a favor and do not sign up for this.
Remove, report abuse like 10,000 other people.
Abuse. Spam. Just Horrible!

5 December 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at nlsn.co/60131bzi1.

Rated 1 out of 5 stars

Terrible service

I have an ongoing dispute with the old Sorerewards system. No reply despite many emails to CEO

Pointed this out to this team and they then simply closed my account despite telling them the position.

4 December 2024
Unprompted review
Rated 1 out of 5 stars

It is impossible to earn enough credits…

It is impossible to earn enough credits to cash out, I deleted my account and removed it from my pc; it's not worth your data or privacy for very little incentive to be a member for over 2 years.

1 December 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uk.support@digitalpanels.nielsen.com

Rated 1 out of 5 stars

They keep harassing me with emails and phone callsand…

They keep harassing me with emails and phone calls, despite the fact that I asked them to delete my account. I decided to stop using it because I forgot for some weeks to look shoppings and they were calling me every day. They are so annoying

7 October 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Hi Alberto, thanks for your feedback. You have reached the official Trustpilot page for the Nielsen Computer & Mobile Panel. If you participate in other panels, such as the Nielsen IQ Homescan panel, we invite you to contact their support team directly if you need assistance.

Rated 1 out of 5 stars

Don’t bother waste of time and effort for nothing

I have been with these for over 10 years now ever since they’ve changed the password that you’ve got to do every three months I’ve had nothing but issues so I have not logged in for over a year. I get the associate on the phone to help me login, which she does, then we put the phone down not realising that I needed another stupid code so I could get into the catalogue which now they’ve blocked me and blocked me now I’ve received an email telling me they’re closing my account? I didn’t think the customer service could get any worse but you don’t expect someone to close your account and tell you only got 90 days to use any of your points which obviously are not enough to use for the voucher. What a waste of time . I wish their security protocol would be better fixed because every time I try and login it block me and then I can’t get in so I have to ring them to get in not realising that I would have to ring up again obviously I’ve already had a migraine and quite annoyed so I didn’t wanna ring up straight away after putting the phone down to say oh you’ve blocked me out again and now you’ve blocked me and now you’ve closed my account.!

20 September 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Please allow us the opportunity to resolve your concern by contacting our helpdesk at uk.support@digitalpanels.nielsen.com

Rated 1 out of 5 stars

Fraud fraud fraud I don’t recommend it

19 September 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Hi Wissam,, thanks for your feedback. You have reached the official Trustpilot page for the Nielsen Computer & Mobile Panel. If you participate in other panels, such as the Audio or TV panel, we invite you to contact their support team directly if you need assistance.

Rated 1 out of 5 stars

Corruption

Corruption lies everywhere

Maryam cm. Lahore should be behind quarter guard..listen army
owns both Nielsen and Nescoll

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Very good way to get a few change

1 August 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

Rated 5 out of 5 stars

Great website!

Very happy with Nielsen computer &mobile panel.They have many options to choose from to redeem your points.I am using it for a few years now and never had any issues.Highly recommend!

1 August 2024
Unprompted review
 Nielsen Computer & Mobile Panel logo

Reply from Nielsen Computer & Mobile Panel

Thanks for your feedback, we really appreciate your opinion. If you need assistance in the future, please contact us at uk.support@digitalpanels.nielsen.com

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