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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and speedy delivery service, often highlighting that products arrive promptly, sometimes even the next day. Many people are also very satisfied with the quality of the products and the competitive pricing, finding excellent value for their money. The overall service, from ordering to communication, is frequently described as superb and faultless. However, some people experienced issues with incorrect sizing, receiving a different size than ordered. A few customers also noted that their parcels were occasionally left at incorrect addresses without notification.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the excellent quality of... See more

Price

Clients share positive opinions on price. Many reviewers highlight the competitive and great prices, often... See more

Service

Users describe positive interactions with service. Customers consistently praise the great and efficient... See more

Quality

Consumers find quality to be positive. Many reviewers praise the excellent quality of products, such as shoes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Paul Smith boots from Nigel Clare. Very efficient service and fast delivery. Boots did not fit unfortunately, but return and refund processed quick and easy. Great experience with this company.... See more

Rated 5 out of 5 stars

I had never heard of Nigel Clare, but the whole experience was seamless. Free next day delivery via DHL that arrived when they said it would. Even better, they did not use Evri.

Rated 5 out of 5 stars

A great all round quality service from Nigel Clare. The shirt was delivered promptly for a very competitive price and was really nicely wrapped and presented in tissue paper. I was kept up to date on... See more

Rated 5 out of 5 stars

Bought a Barbour jacket online. Arrived within 2 days. Unfortunately it didn’t fit so I sent the jacket back and I have now been refunded all within the same week. Can’t fault that kind of service!


Company details

  1. #66 of 242 best companies in Men's clothes shop

Written by the company

Luxury men's designer clothing store. Established 1995.


Contact info

4.8

Excellent

TrustScore 5 out of 5

436 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully packed

Very fast delivery, amazing price. Beautifully packed with massive attention to detail on customer care. Awesome product also - love my Nudies

19 June 2023
Rated 5 out of 5 stars

Exceptional service.

The speed at which I received my order was remarkable. The packaging was beautifully wrapped up and the trainers were exactly what I ordered. It was the first time shopping with Nigel Clare, however, given my first experience I will 100% use them again. A top service all round.

1 June 2023
Rated 5 out of 5 stars

Highly recommend

Delivered on time , excellent quality , big saving on both my Orlebar Brown tops .will defiantly look to use you again . Thanks .

22 May 2023
Rated 5 out of 5 stars

Exceptional customer service.Fantastic…

Exceptional customer service.Fantastic Delivery service and communication throughout from the time order placed to delivery.
Will absolutely be recommending NigelClare to family and friends.
Will definitely be shopping online with you again. A massive thank you to you and your team.

16 March 2023
Rated 5 out of 5 stars

Great Online Shopping Experience

Purchased a Gilet online via the Nigel Clare website which was the cheapest against all other retailers. In addition, received a 10% promo as a new member which made it a bargain.

Was really impressed with the whole experience as it took a few days to receive the item which i was very pleased to see the Gilet packaged very meticulously in a suit bag. I was really impressed by the thought and care given and even placed the invoice in a thank you card/envelope (its the little things that make all the difference).

I salute Nigel Clare as an independent fashion store who did not for one second think about cutting any corners to save costs and posted it through a well established courier. Initially, i would have preferred free delivery but for the sake of paying £3.95 well worth it.

Keep up the great work and if i am ever in the vicinity of your physical stores will most definitely be paying a visit.

3 February 2023
Rated 5 out of 5 stars

I ordered a Parajumper Gilet but…

I ordered a Parajumper Gilet but unfortunately managed to order the wrong size. I immediately phoned and spoke to a guy called Mark to explained. He said he would look into it and call me back. Within 20 minutes he called and informed me the correct size was being sent out. Amazing service.

26 January 2023
Rated 5 out of 5 stars

GREAT SERVICE

Online purchase..
Great service, fast delivery, attention to detail. Perfect. Thank you.

1 February 2023
Unprompted review

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