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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and performance, often highlighting their effectiveness for various uses like wildlife observation and airsoft. Many people also commend the customer service for being helpful, patient, and responsive, with fast delivery services frequently mentioned as a positive aspect of their experience. The user experience is also highly rated, with products often described as easy to set up and use. However, some customers were not happy with the company's product support policy, especially for items outside of warranty, citing instances where product issues were not resolved to their satisfaction. A few other people also felt that certain product designs, such as battery compartments requiring tools for access or the use of specific battery types, could be improved for better convenience.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers highly recommend the devices, praising... See more

Quality

Users describe positive interactions with quality. Many reviewers praise the products as impressive,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the prompt,... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the fast and prompt... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the product easy to set up and... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely outstanding. Very impressive units all the way around. I have a very big and dark back yard and could easily see everything the naked eye cannot. I'm new the night vision field and I picked... See more

Rated 5 out of 5 stars

I bought a Nightfox Vulpes, it's a great device for watching wildlife at night,performs as good as advertised! Awell made piece of equipment which I would highly recommend. I'm now saving up fo... See more

Company replied

Rated 5 out of 5 stars

Exceptional value for money Night vision. The service and response from their support was quick & helpful. Online updates were also easy to do via their website. Delivery all the way to Australia was... See more

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Rated 5 out of 5 stars

I have purchased items 2 times at Nightfox, The first time was to get a Vulpes HD Rangefinder, which was no longer in stock. Their support team reached out to me and managed to get me a refur... See more

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Rated 1 out of 5 stars

Product support is non-existent, if your product is out of warranty they want nothing to do with you. I had contacted Nightfox support for help with a product that started to experience an... See more

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Rated 2 out of 5 stars

Maybe I got a lemon, but my Nightfox Prowl unit does not work well at all. Very disappointing and I've updated it in hopes that it helped. But it is still unusable

Company replied

Rated 5 out of 5 stars

Such a great experience, unfortunately on survey our Whisker case broke where it attaches to the tripod. I contacted customer support to find out if they are able to fix the case and without hesitatio... See more

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Rated 5 out of 5 stars

I bought two for airsoft work perfectly , easy to use , but will be little bit good if the buttons will same like in NVG-s and also if its will be possible to make lower visibility of the IRL or be... See more

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Rated 5 out of 5 stars

Recently purchased a Nightfox Swift 2 Pro. Very nice bit of kit. Easy to set up and use and does what it says on the tin. Quickly delivered by a very freindly courier. I complained about a marketing... See more

Company replied

Rated 5 out of 5 stars

Fast delivery and good price on special offer. Camera is a nice weight and has a clear picture, even at a distance. The flip out touch screen sets it apart from other cameras, it means you can walk wi... See more

Company replied

Rated 5 out of 5 stars

The response of the company to any question is not only immediate, but also really helpful and complete. The product came on schedule, or even earlier than expected, which is nice. And what's even bet... See more

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Rated 5 out of 5 stars

The Nightfox website was easy to use and the product information was comprehensive. I scanned the Internet looking for what I thought I wanted and when I found Nightfox I looked no further. I bought n... See more

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Rated 5 out of 5 stars

The constant feedback, updates and customer service is incredible! If you experience any issues with your device, you can contact them and they'll reply back with a quick and good response! And the... See more

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Rated 5 out of 5 stars

I recently ordered the Spectrum flashlight, and it is every bit as good as advertised. The flashlight is fantastic, the batteries last for a LONG time, and the beam is really bright, for those dark n... See more

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Rated 5 out of 5 stars

Just bought a refurbished prowl, much better than I expected. Fast delivery and superb piece of equipment for the price. Once you get the settings to your preference the clarity is good.

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Rated 5 out of 5 stars

Nightfox support is great. The reply quickly and find solution to issues. Prowls are great for my personnal use during airsoft games. There is update with really cool features, si you got a product... See more

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Rated 5 out of 5 stars

Nightfox whisker repair My query about a repair was responded to quickly. They got the equipment postage covered, and once sent back to them, the unit was fixed within a day. I cannot fault the cus... See more

Company replied

Rated 5 out of 5 stars

Excellent. Got the Nightfox Swift Pro 2. Kinda blew me away, clear rich picture, great price, don't normally write reviews, reccomend.

Company replied

Rated 5 out of 5 stars

I bought a Vulpes in December 2022. I use it every week to watch wildlife and have been very pleased with the results, it has superb optics. Recently I had a minor issue with it. I exchanged a few ema... See more

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Rated 5 out of 5 stars

Firstly I love the product (night vision Swift). The website is very informative and making the right decision on the right product came with ease. Delivery was quicker than the name on the box.

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Rated 3 out of 5 stars

The goggles perfom very well, my only real problem is that because I wear spectacles I cannot use the supplied eye shield as they are not large enough . This means I cannot focus properly on the scree... See more

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Rated 4 out of 5 stars

I ordered the swift 2, and recieved an outdated version. The Nightfox team resort thus issue by granting me a free of charge Prowl and let me krep the swift. Very good support. The sd card i recieve... See more

Company replied

Rated 4 out of 5 stars

The customer service is faultless. I've had some minor niggles with the kit and they are quick to respond and find solutions.

Company replied

Rated 4 out of 5 stars

It works as intended with more features than i expected and it has a long IR viewing range

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Rated 4 out of 5 stars

Good products and fast delivery. Order progress information could be updated more frequently.

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Rated 4 out of 5 stars

Companies product great but upgrading the product afterword a pain!

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Rated 5 out of 5 stars

I use 2 Night Fox I/R torches , 1 in 850 1 in 940 and can highly recommend them, I prefer the LED as it goes well with my night vision scope, Customer service has been excellent

Company replied

Rated 5 out of 5 stars

I have bought a few items off Nightfox for Bat surveys. I have 3 camera's, an infra red torch and a Nightfox Arc Lamp. All products are brilliant. They are made to last, they are a good price and thei... See more

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Rated 5 out of 5 stars

Everything from my first discovery of Nightfox to the eventual order and receiving of my products is something every company should strive for. Everything is exactly in its place. From the informativ... See more

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Rated 5 out of 5 stars

They are very knowledgeable about their products, offer good deals at decent prices and delivery is prompt and reasonably priced.

Company replied

Rated 5 out of 5 stars

Besides being affordable, and of high quality. It’s the sales and after sales service I much appreciate. I look forward to the newer models.

Company replied

Rated 5 out of 5 stars

I needed to contact Nightfox, they responded quickly and politely. The item I purchased is brilliant... Thank-you. :)

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Rated 5 out of 5 stars

I updated my firmware and it bricked my device I think it was a 50-50 on whose fault it was I shouldn’t have pressed the button to update twice but I feel like it shouldn’t allow you to do that, or ev... See more

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Rated 5 out of 5 stars

Excellent company to deal with from start to finish. Product was superb. Great overall experience. Highly, highly recommend.

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Rated 5 out of 5 stars

Purchased a Nightfox Whisker for commercial ecology surveys and it performed well. After approx 18 months it developed a fault which impacted the flexibility of the unit. Contacted the support desk... See more

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Rated 5 out of 5 stars

nightfox team is very responsive, their night vision is awesome. i have two of their products the swift 2 pro and the whisker, it is really a great product

Company replied

Rated 5 out of 5 stars

Exactly what I wanted . Shipping was fast and tracking was clear. I will definitely do business with these guys again! 2 thumbs up!

Company replied

Rated 5 out of 5 stars

The item was dispatched within the anticipated timeline but unfortunately there was an issue with the delivery. However, Customer Services dealt with my query very promptly & efficiently, with regular... See more

Rated 5 out of 5 stars

The purchasing process was easy and straight forward. Plus the shipping time was realy quick for this style of product

Company replied

Rated 5 out of 5 stars

I was confused as to which Nightfox product would be best for my requirements, so I email them and received a reply within an hour from Rebbeca in customer service, she was very diligent in asking me... See more

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Rated 5 out of 5 stars

Great communication and quick dispatch of my item. Recommend this product.

Company replied

Rated 5 out of 5 stars

My purchase was easy and product was delivered in a timely manner and works as it should. Thanks

Company replied


Company details

  1. #21 of 35 best companies in Camera shop
  2. #3 of 4 best companies in Airsoft Supply Shop
  3. #56 of 92 best companies in Outdoor sports shop

Written by the company

We specialise in digital and thermal night vision devices for outdoor enthusiasts, ecologists, airsoft players and security processionals. Our best-selling products are loved in 65 countries by customers and industry experts. Nightfox products are praised for their ease of use, innovative new features, and customer focus. We've sold over 80,000 night vision devices worldwide. We're a UK-based team, who love hearing from customers about their night vision needs, and using feedback to develop the next generation of digital night vision products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quality Customer Service

The item was dispatched within the anticipated timeline but unfortunately there was an issue with the delivery. However, Customer Services dealt with my query very promptly & efficiently, with regular updates & our parcel arrived as advised.

6 February 2026
Rated 5 out of 5 stars

First impressions.

Absolutely outstanding. Very impressive units all the way around. I have a very big and dark back yard and could easily see everything the naked eye cannot. I'm new the night vision field and I picked up the NightFox Prowler 2. I Haven't had a chance to play with any Ir lights or lasers yet outside what's in the unit but I will. I'm fairly new to Nightfox as a company but I really enjoy what they're doing and they have very good customer service. Would definitely recommend this company and their devices to anyone looking to get into night vision.

10 February 2026
Rated 5 out of 5 stars

The products are great

The products are great! The customer service is kind and helpful!

29 January 2026
Nightfox logo

Reply from Nightfox

You're most welcome! Glad we could help! Thank you so much for taking the time to leave a review.

Rated 5 out of 5 stars

Recently purchased a Nightfox Swift 2…

Recently purchased a Nightfox Swift 2 Pro. Very nice bit of kit. Easy to set up and use and does what it says on the tin. Quickly delivered by a very freindly courier.
I complained about a marketing email sent afterwards and the lady who replied was very pleasant and helpful and made sure I was unsubscribed.
You can tell a lot about a company by the way they handle complaints. This company values its customers and looks after them. I recommend them.

27 January 2026
Unprompted review
Nightfox logo

Reply from Nightfox

You're most welcome! I am so happy to hear that we were able to sort out your complaint quickly and come to a good resolution. Thank you for leaving your feedback and recommendation based on your customer service experience. We really do try our very best. I am glad that we were able to help!

Rated 5 out of 5 stars

responded quickly and politely

I needed to contact Nightfox, they responded quickly and politely. The item I purchased is brilliant... Thank-you. :)

2 January 2026
Unprompted review
Nightfox logo

Reply from Nightfox

Thank you for taking the time to share your experience! We really appreciate it.

Rated 5 out of 5 stars

Great product

Great product. Cheap. Sent fast.

24 November 2025
Nightfox logo

Reply from Nightfox

Great to hear that you have had a positive experience with your order and the delivery! Thank you for leaving your review!

Rated 4 out of 5 stars

Good products and fast delivery

Good products and fast delivery. Order progress information could be updated more frequently.

19 November 2025
Nightfox logo

Reply from Nightfox

Thank you for your review and feedback. We do rely on couriers to update the tracking information but this can go a little awry at times. We always work to provide the most up to date information when requested if there are difficulties. Thank you for your feedback.

Rated 4 out of 5 stars

Companies product great but upgrading…a pain

Companies product great but upgrading the product afterword a pain!

14 November 2025
Unprompted review
Nightfox logo

Reply from Nightfox

Thank you for your review. I am sorry that you found updating the firmware process complicated. There is a help video and we are always happy to provide any additional assistance you may need. Thank you so much for your feedback.

Rated 5 out of 5 stars

Very pleased all round

Fast delivery and good price on special offer. Camera is a nice weight and has a clear picture, even at a distance. The flip out touch screen sets it apart from other cameras, it means you can walk with it and can zoom, take pictures etc from the screen itself, very simple to use.

31 October 2025
Nightfox logo

Reply from Nightfox

So happy to hear that you are enjoying your DV2 thermal camera! Thank you for taking the time to leave your feedback on your experience with one of our cameras.

Rated 5 out of 5 stars

Prompt international delivery as well…

Prompt international delivery as well as excellent and friendly follow up customer service. I highly recommend.

11 November 2025
Unprompted review
Nightfox logo

Reply from Nightfox

Thank you for taking your time to share your experience. I'm so glad to hear that we could deliver your order to you swiftly and provide a friendly follow up. We appreciate your review.

Rated 5 out of 5 stars

How all companies should conduct business!

Everything from my first discovery of Nightfox to the eventual order and receiving of my products is something every company should strive for. Everything is exactly in its place. From the informative ads on Youtube on how to use the goggles, how they actually work, perks of its price range (none of the advertising was false), to customer support via Email - props to Rebecca Kneale for her kindness, even when I was being impatient in anticipation of the shipment, a very kind and professional worker! And of course the product itself. It is neatly packaged, comes with a full included battery, beautiful finish of the unit, comfortable to wear. The only thing I would change (will change, after I receive appropriate optics) is the field of view, which is a little bit narrow for manual tasks, or walking on uneven or sloped terraib in pitch black darkness. I think one of the problems associated with the above mentioned is pure muscle memory - when gazing at distant objects or a few meters ahead when walking, you aren't used to your pupils being focused up close. It feels a bit like texting on a smartphone and walking. Which does not mean that with a little bit of practice and diy hacks it is undoable. The price of the unit is adequate. The next best thing would be two combined monoculars (Prowl) for added depth perception, but that would exceed my budget.

27 October 2025
Nightfox logo

Reply from Nightfox

Hello Bojan! What a lovely and detailed review of your experience with our Prowl and the customer support you experienced. Thank you so much for taking the time to leave this feedback and we take your suggestion seriously about trying to increase the FOV on future devices to improve view and the user experience. We hope you continue to enjoy your Nightfox Prowl for many years to come. All the best Bojan!

Rated 5 out of 5 stars

Love yall

Love your gear

23 October 2025
Nightfox logo

Reply from Nightfox

Hey Martin, thank you for leaving your review and we love your enthusiasm for our Nightfox range. All the best!

Rated 5 out of 5 stars

Nightfox whisker repair

Nightfox whisker repair

My query about a repair was responded to quickly. They got the equipment postage covered, and once sent back to them, the unit was fixed within a day. I cannot fault the customer service.

6 November 2025
Unprompted review
Nightfox logo

Reply from Nightfox

Hello Jade, we really appreciate you leaving your feedback on your experience of repairing your Nightfox Whisker. I hope you get lots more use out of it and if you need anything further please do get in touch again.

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