Absolutely outstanding. Very impressive units all the way around. I have a very big and dark back yard and could easily see everything the naked eye cannot. I'm new the night vision field and I picked... See more
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Company details
- #21 of 35 best companies in Camera shop
- #3 of 4 best companies in Airsoft Supply Shop
- #56 of 92 best companies in Outdoor sports shop
Written by the company
We specialise in digital and thermal night vision devices for outdoor enthusiasts, ecologists, airsoft players and security processionals. Our best-selling products are loved in 65 countries by customers and industry experts. Nightfox products are praised for their ease of use, innovative new features, and customer focus. We've sold over 80,000 night vision devices worldwide. We're a UK-based team, who love hearing from customers about their night vision needs, and using feedback to develop the next generation of digital night vision products.
Contact info
1 Filwood Park Lane, BS4 1ET, Bristol, United Kingdom
- hello@nightfoxstore.com
- nightfoxstore.com
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent responsive service
Excellent responsive service. They replaced a lost lens cap free of charge.
Perfect support and eaven better nvgs
Quality Customer Service
The item was dispatched within the anticipated timeline but unfortunately there was an issue with the delivery. However, Customer Services dealt with my query very promptly & efficiently, with regular updates & our parcel arrived as advised.
First impressions.
Absolutely outstanding. Very impressive units all the way around. I have a very big and dark back yard and could easily see everything the naked eye cannot. I'm new the night vision field and I picked up the NightFox Prowler 2. I Haven't had a chance to play with any Ir lights or lasers yet outside what's in the unit but I will. I'm fairly new to Nightfox as a company but I really enjoy what they're doing and they have very good customer service. Would definitely recommend this company and their devices to anyone looking to get into night vision.
The products are great
The products are great! The customer service is kind and helpful!

Reply from Nightfox
I bought night prowl 2
I bought night prowl 2 , very good product. And fast delivery

Reply from Nightfox
Recently purchased a Nightfox Swift 2…
Recently purchased a Nightfox Swift 2 Pro. Very nice bit of kit. Easy to set up and use and does what it says on the tin. Quickly delivered by a very freindly courier.
I complained about a marketing email sent afterwards and the lady who replied was very pleasant and helpful and made sure I was unsubscribed.
You can tell a lot about a company by the way they handle complaints. This company values its customers and looks after them. I recommend them.

Reply from Nightfox
responded quickly and politely
I needed to contact Nightfox, they responded quickly and politely. The item I purchased is brilliant... Thank-you. :)

Reply from Nightfox
Very informative when I called and had…
Very informative when I called and had questions.

Reply from Nightfox
Good products and fast delivery
Good products and fast delivery. Order progress information could be updated more frequently.

Reply from Nightfox
Companies product great but upgrading…a pain
Companies product great but upgrading the product afterword a pain!

Reply from Nightfox
Very pleased all round
Fast delivery and good price on special offer. Camera is a nice weight and has a clear picture, even at a distance. The flip out touch screen sets it apart from other cameras, it means you can walk with it and can zoom, take pictures etc from the screen itself, very simple to use.

Reply from Nightfox
Prompt international delivery as well…
Prompt international delivery as well as excellent and friendly follow up customer service. I highly recommend.

Reply from Nightfox
How all companies should conduct business!
Everything from my first discovery of Nightfox to the eventual order and receiving of my products is something every company should strive for. Everything is exactly in its place. From the informative ads on Youtube on how to use the goggles, how they actually work, perks of its price range (none of the advertising was false), to customer support via Email - props to Rebecca Kneale for her kindness, even when I was being impatient in anticipation of the shipment, a very kind and professional worker! And of course the product itself. It is neatly packaged, comes with a full included battery, beautiful finish of the unit, comfortable to wear. The only thing I would change (will change, after I receive appropriate optics) is the field of view, which is a little bit narrow for manual tasks, or walking on uneven or sloped terraib in pitch black darkness. I think one of the problems associated with the above mentioned is pure muscle memory - when gazing at distant objects or a few meters ahead when walking, you aren't used to your pupils being focused up close. It feels a bit like texting on a smartphone and walking. Which does not mean that with a little bit of practice and diy hacks it is undoable. The price of the unit is adequate. The next best thing would be two combined monoculars (Prowl) for added depth perception, but that would exceed my budget.

Reply from Nightfox
Nightfox whisker repair
Nightfox whisker repair
My query about a repair was responded to quickly. They got the equipment postage covered, and once sent back to them, the unit was fixed within a day. I cannot fault the customer service.

Reply from Nightfox
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