Night Operators Reviews 

The product was amazing, but the customer service was not good. maybe it was just a bad day for the guys that work there but idk. the goggle is super good tho

I am a little disappointed as the shipping time has been pretty long. However, night operators has sent me weekly updates as to the shipping delays and status which is nice. I am excited to receive this product and hopeful that I will enjoy it.

The quality of the product is premium. I go on my adventures with confidence in my gear. The standard of service is impressive for the budget friendly investor. I do recommend that you test your gear as often as u can.

Today is March 10 I did not receive my package. Keep emailing me telling me it’s on the way. Today it says that my package has arrived. It is not at my front door. It’s not at my side door. I like to find out where it is. I have the tracking number which I will send to you. I have photos of everything that we discussed and my package

I bought the viper kitx2 and i haven’t got it yet but the reviews and videos made them look practical for my applications so i bought them. I can’t wait to see how they actually work and post an unbiased review on here and a video on my youtube channel as well

Customer service is horrendous, they take days of asking to get back to you if they ever do. I was promised a mount and have yet to recieve it or proper tracking for my order and not a soul has answered my current email.

Shipping took forever and did not receive full order still don’t know when or what to expect for full order delivery. Completely disappointed!!!!! No communication whatsoever

Did not receive my order and its been a month

This is the second time I have ordered from Night Operators.
Both times I have waited numerous months, before any items are delivered with little to no correspondence for at least a month before the delivery process.
Items are good quality for the money, however their courier service/ delivery needs reviewing

Have only received my helmet and rhino mount. Goggles have not arrived

Great prices

I havent yet received the product with the expected shipping delay but the custom service with updates has been exceptional! I can’t wait to receive the package

Never received the product. After waiting about a month, USPS sent me a message saying the package was undeliverable due to "counterfeit postage".

Great company and great experience all around.

They never sent me my order! I placed an order from this company on February 11th, 2026. The website states a 5-10 business day shipping. I contacted the company email on February 21st, 2026 since I hadn’t received any shipping info. The company replied stating the items wouldn’t ship until after 02-24 due to a holiday. It is now 02-28 and still no shipping update. I emailed back requesting a refund on all items and still have not received a reply.

Heat/Viper
Only the IR unit showed up. This seems to be a Chinese scam. Don't waste your hard earned money like I did.

I ordered two units that work decently, even though it took 2 months to receive them. The problem is they don't have the bridge unit to connect them together. I paid for the bridge, but they refunded the money. I have emailed at least 5 times with no reply.

Great first real thermal device I tried !

Do not purchase from this site . It is missleading and false advertising. I ordered the combo and only recievedthe night vision and have tried to reach customer service to no avail. Your better off ordering from temu.

Awesome product for its price, nothing can compare with it on this price range . Modified it with j arm on helmet for airsoft use .