Nike Reviews 535

Delivered package to the outside of my house and left it on the street next to the bins. Refusing to refund. So if you want to play lottery 50/50 either you throw your money away or at best get trainers you ordered, then risk it! I just lost £90, customer service obviously haven’t addressed my request.

Wrong size in right packaging. Refund denied as tags were removed. It’s not the customers responsibility to cross reference the sizing.

Terrible service would advise against using the online facility
ordered a tracksuit but only received the top with no bottoms, I was told to return the top and I would receive a full tracksuit once they received top back and examined it . New parcel arrived today and when I opened it there was only the bottoms of the tracksuit which they now want me to return and once again wait until they scan it into their warehouse and examine them before sending a full tracksuit out as they don’t have the choice of just sending the top I have already returned to them back out to me. If I wish to send it back for a refund it will take up to 21 days for this to go into my account !!!!

I did not receive my order, and my refund was refused. The parcel was never delivered to me or to my flat.
Customer service kept asking me to wait, then denied the refund, and closed the chat before I could respond.
Very disappointing experience.

Not very happy with online order, but brand is good overall.

Absolutely shocking service from Nike UK. Expensive pair of trainers bought three weeks ago. Parcel is tracking is showing at central Royal Mail depot. Customer services say it will take 8 days to investigate. Customer services keen to end call asap and take no responsibility to actually resolve issue which should be to issue refund or send a new pair of trainers. Now they have created a returns label for me. Will be taking it up with CC company and would advise against ordering from Nike UK

Customer service is awful, I had an issue with some trainers I had returned via InPost that they were saying they hadn't received and then they just started ignoring me, I had to go on the runaround with InPost and its still not resolved. I will never order from them again.

Rude, poorly trained customer service staff and my shoes are completely ruined after just 4 months…

I had a very disappointing delivery experience with Nike.
My order was marked as a failed delivery because the courier claimed they “missed me.” However, I was at home all day on the delivery date, and there was no doorbell ring, phone call.Instead of attempting proper redelivery, the parcel was redirected to a DPD pickup shop about a 20-minute walk from my home. Customer service repeatedly advised me to pick up the parcel rather than acknowledging the delivery issue. This experience shows poor coordination with delivery partners and a lack of accountability. I expect better service standards from a brand like Nike.

Well shocked at just how poor Nike’s customer service is, they clearly think they’re so good that they can treat their customers poorly. I ordered some gear just after Christmas, DPD said they had delivered but I had not received it. There was a photo of the parcel being held in an outside area, not my porch as the notification had said and not in my safe place. Reported to Nike, basically got ignored for 2 weeks until I chased, then got an email saying sorry no refund or goods to be sent again as courier has said delivered. I hadn’t received it. Raised a formal dispute, no response, chased today and was told they’d reopen the case. 6 pm tonight an email saying they’ve got my returns request and 6.45 notification of a refund. Agents were very rude or should I call them Nike athletes 🙈. Quite frankly it’s appalling. They won’t stay relevant for ever and I can see by their scores, they pride themselves on rubbish service, they do not care about their customers.

Terrible Customer Service! Cut off on customer chat when I asked for a transcript. Lucky I screenshot everything!

I ordered two identical pairs of Nike slides in different sizes. When the parcel arrived, it was sealed and undamaged, but it only contained one pair. The second item was never in the box.
I contacted Nike as soon as I discovered the issue. Despite explaining the situation clearly, customer service repeatedly refused a refund or replacement, relying only on the fact that the parcel was marked “delivered,” which does not confirm that all items were actually included.
I asked multiple times for a human review of my case. I was told to reply to an escalation email, but the inbox was unmonitored. When I raised this again via live chat, the agents repeatedly told me to respond to the same unmonitored email and were unable or unwilling to help further. The live chat experience was extremely frustrating and felt entirely scripted, with no ownership of the issue.
For a brand of this size, the lack of accountability and meaningful customer support was very disappointing. A clear packing error was never properly investigated, and I was left without an item I paid for and a Christmas gift that could not be replaced in time.
I would not recommend relying on Nike customer service if something goes wrong with an order.

After 20+ pairs of Nike running shoes all size 7. I got a pair of Nike Alphafly 3 size 7. Went out for a run and after a few miles severe pain middle toe, lot of pain by return and toenail went black the following week. I did not try the shoes until I was about to train for a race. Because this was >30 days after purchase customer services say nothing they could do to help.

Awful experience, multiple times.
First I was sent leggings that were soiled with someone's dry blood..on the inside near the gusset. (These were ladies leggings too). Nike would not let me dispose of them and give a refund, they made me handle them and wait for them to be "inspected" to deem them faulty or not. Gross.
Then school shoes were leaking water in shoe, upon checking said shoe, there was a slit in the sole) this was discovered on the first day they were worn in wet conditions. Nikes manufacturing guarantee states that the manufacturing code can be found on the product, so the manufacturing date can be found, if found to have a manufacturing fault and under 2 years old they should be covered.. however they apparently cannot adhere to this policy as they can't use a manufacturing code finder 🤡
I think my last nerve has been used with Nike.

Ordered a pair of trainers and was provided with some addresses that my parcel could be delivered to. I chose a post office near me.

The delivery was attempted but the post office refused to accept the parcel as they don’t accept parcels from UPS. It’s really annoying because if that’s the case then why is this address being provided as an option in the first place?

My parcel is now going to be returned and I should eventually get a refund which is good but I did want the trainers so I’m disappointed.

Been awful for a while now in terms of delivery and customer focus.
Introduced a £50 minimum charge for free dleivery for members, when Adidas offer this to all members with no minimum spend, but fair enough.
Then, after charging high delivery prices to members, the delivery service is poor, offering a lead time of 11 days for delivery of an item that is well stocked elsewhere.
Said delivery then didn't arrive, but Nike told me it had been delivered. They then said Royal Mail had attempted delivery but my address was not accessible, which is untrue. I challenged this and Nike then said they delivered it to a collection point and I had to go and collect it, but I clearly ordered delivery to my home address and don't even know where the collection point is, nor can they tell me.
They then said that if uncollected, the item wil eventually go back to their warehouse and only then will they start to process a refund.
Horrible service. Will not buy from Nike again.

There needs to be zero stars with these companies, as it looks like there feedback score is 1.5 stars when NIKE should show -1.5 stars.

Ordered a pair of trainers for a christmas present, they are now using Royal Mail instead of DPD for deliveries something about being busy, and the picture shows that an expensive pair of trainers were left at the door according to the tracking details, no delivery updates or even a redelivery card was left.

Called NIKE who said they needed 8 days to investigate as no item was received, I called back after 10 days as still no update to be told they needed more time so I said raise a second complaint this time for wasting my time and the advisor refused, so I said now raise a third complaint about yourself again he refused, so I said escalate the call to your manager he refused and hung up on me.

So I called back asked again to speak to a manager and was told one would phone me within 2 hours, I said yeah were see and yep we all guessed correctly no call from a manager. So I have just raised a chargeback with my bank and within 5 minutes the full purchase price was in my account while HSBC look into these jokers.

We should be allowed to give 1 star!! What's the point of this review panel if nothing is being done? And they don't have a complaint department!! I took my order and the 31st December 2025 told me it would be delivered by 6th January 2026 then they kept Changing the date, then they decided I needed to go collect my parcel, I paid for delivery which wasn't done! Now they telling my I have to go collect my parcel from their depot, a person with limited mobility and now they telling.g me I need to wait to get a refund! I had to dispute my payment with them! It took them 5sec to take my money whu should I be inconvenience because of an error which was made by their team!! This company is run by robots cause ain't. O way a human being would treat someone like this

Ordered two items in October and paid with a combination of gift vouchers and card. Received an email to say one thing was out of stock. I decided to return the other item as I did not want to pay £4.50 postage for a small item that I only ordered to spend the rest of the vouchers. After messaging and calling them numerous times I received the gift voucher values back in two instalments. It is now 6 weeks later, further hours spent on their chat and on the phone, and I still haven’t received a refund for the amount I paid on my card. They continue to say I will receive an email to confirm the refund or an email to say they are investigating, and they just leave the chat. I am still waiting for those emails. The most appalling service I have ever come across.

Sends discount emails that don’t work and when you contact them they want you to either pay upfront and wait for a refund or tell you that the codes expired when it’s not …unhelpful and abrupt staff on the phone as well…won’t be getting anymore of my money…