Nike Reviews 535

I ordered a jacket for my daughter, but sent the wrong item. The first customer advisor I spoke with asked for numerous photos which I provided. They advise they are looking into the issue however ended the chat to go on lunch. The second customer advisor was confused about the issue when it was written clearly what the issue was. Wasted 30 mins ended up calling to be told I need to return the item and reorder. Absolutely joke, Nike must think everyone has time on their hands to be raising complaints on a failure they done. Awful customer services, time wasting. To only realise the size I wanted was sold out, had to try the size above hopefully this will fit my daughter for the winter.
Seriously, no duty of care, accountability.... Nike please note you could potentially lose customers and the millions you make if you don't invest in your staff. It's not that hard, simple! - Training goes a long way!

And, why don't you have an email address? Which large organisation don't have an email address to raise complaints!

Absolutely terrible experience. They fail to deliver the product and provide a refund. You would not expect this kind of behavior from such a major brand.

Order over £700 of items in 2 parcels. Both missing and Nike just don’t care.

Was initially told to walk around the local houses and ask if anyone has them.

The told it happens all the time and yo wait for around 8-10 days so they can look in to this.

Theirs customer services representatives seem to take great delight in not wanting to help.d

I have always bought Nike Air Max BW or 90s, but the quality of my last two pairs has been shocking. My most recent pair cost £130, I’ve only had them since May, and they are hardly worn. Unfortunately, they have now become too uncomfortable to wear due to a lump inside the back of the shoes, which I believe is a manufacturing defect.
What has disappointed me even more than the product quality is the appalling customer service I received. When I contacted Nike, I explained the issue clearly—that the problem was inside the shoe and not visible externally. Instead of listening or trying to understand, the representative kept repeating that there was “no damage” and blamed it on “normal usage” or “wear and tear.” Every time I was asked, “Is there anything else I can gladly assist you with at the moment?” I replied, “Yes, please explain what counts as a manufacturing defect.” My question was ignored repeatedly, and I just kept getting the same generic message.
Eventually, after I pointed out that this was rude and unhelpful, the representative left the chat without ever answering my question or resolving my issue. I felt completely dismissed and unheard. For trainers at this price, and as a loyal Nike customer for years, I expected much better. This experience has left me extremely disappointed—not just in the product, but in the way Nike treats its customers.
Nike needs to seriously review how it handles customer concerns and train its staff to actually listen and respond to questions.
It’s a shame I have to give one star just to write this review.

Dpd said they delivered my pracel left it in shed i have got home from being out all day and no pracel.nike wont do anything wont give me refund telling me to gwt onto bank done that.and now nike wont get on to clearpay to stop rest off payment they are the worst dont order from them coz ur get ni help off customer service

I bought a pair of trainers and they arrived with glue all over them, so I had to return them.
​I ordered another pair, which arrived a few days later—longer than expected due to Nike's website issues. When the new pair arrived, it looked like a five-year-old had been playing with glue; it was highly visible everywhere on the trainers and particularly noticeable near the Nike tick.
​It appears that Nike has no quality control or inspection process.

I was served by Andrea this morning in the Nike shop at the Arnison centre in durham and she was very helpful and friendly. Thank you 😊

placed an order 4.10.25 (7 items) 1 item of the order was not delivered in the box - called up Nike who informed me the weight on the box was correct for 7 items and they will not issue a refund... i finally got my refund after back and forth phone calls and emails.
i then requested 2 items be returned and i drop them at local post office both packed up together and no different to the last 11 years of dealing with Nike and spending lots of money with them.
they have only refunded me for 1 item and have totally refused to refund the other item they are saying its not in the return parcel(which it was) i have been refused refund 3 times on email and also unable to speak to any manager on the phone calls and the rudeness of the staff is off the scale.
you are unable to contact head office by phone or email and the Nike Assist email that have emailed me saying matter is now closed your emails bounce back as you cant email it.
i have now sent a letter via a solicitor to the London address on tracker 2 days ago and nothing has been signed for
they are nothing short of a joke DO NOT USE THIS COMPANY
THEY NEED INVESTIGATING AS THE AMOUNT OF BAD REVIEWS THEY HAVE IS OFF THE SCALE DOES ANYONE KNOW OF ANY WAY TO CONTACT THEM ?

Absolutely shocking customer service from Nike when ordering online. I ordered two pairs of trainers using a discount code they sent me. The trainers never arrived, and I received no updates about the delay. When I contacted Nike via live chat, I was told the shipment was “stuck.” I asked for the order to be resent urgently, which they said they would investigate, only to later cancel my order without my consent.

When I queried this, I was told they couldn’t re-ship because the expected delivery date had passed, even though the delay was entirely their fault. They said they would issue a refund and told me to reorder at full price, then email them for a price adjustment to honour the original discount.

I reluctantly reordered, but two weeks later I still haven’t been refunded for the first (cancelled) order, and they haven’t applied the promised price adjustment for the second order. I’ve been charged twice and only received one shipment. Despite multiple calls and emails, I’ve had no resolution, just broken promises of call-backs and updates that never happen.

Over £300 out of pocket and no accountability. For a brand like Nike, this level of service is completely unacceptable.

Bad doesn’t even cover it. Trainers left outside. Went missing. Had specifically asked for them to be left with my neighbour. 12 days and still no results from Nike. The very worst customer service from any store I have ever had. I will never ever buy direct from Nike again. It’s a joke. No trainers. No money and no service.

I am writing to express my absolute dissatisfaction with my recent order of trainers and the truly horrendous service I have received.

My order was marked as delivered by DPD on October 5th. Despite ensuring my delivery preferences were explicitly set not to leave the parcel and to use a safe place or a neighbour, the courier completely ignored these instructions and left the package unattended. Upon my return, the trainers were, missing.

The response from your company has been a masterclass in incompetence and unprofessionalism. I contacted you immediately with evidence of the non-delivery. Initially, I was told the investigation would take 8 business days. When I explained the urgency, I was told it would be marked as urgent and the wait reduced to 5 days. 10 days later, after chasing daily, I have received nothing but excuses and delays.

Your agents repeatedly fobbed me off, despite having all the evidence. When I asked for a formal complaints procedure, I was told the company has none and was cut off multiple times. The professionalism plummeted to a new low when I asked for a Subject Access Request (SAR), a legal right under GDPR. The agent laughed at me, claimed they had no idea what a SAR was, and then, after I explained it and directed them to your own privacy policy, I was told "no one knows what it is." This is not only unacceptable customer support but a potential breach of legal data procedures.

This company does not understand the basics of true customer service. You have repeatedly lied, ignored my explicit delivery instructions, failed to follow up on your own commitments, and demonstrated a worrying ignorance of basic consumer and data protection laws.

All I have requested is a simple refund for the product I never received and reasonable compensation for the time wasted and the extreme stress caused by this entirely avoidable debacle and the subsequent horrendous customer service.

I demand an immediate resolution: a full refund processed and a formal response regarding the gross lack of a complaints procedure and the alarming disregard for GDPR compliance. Avoid this company if you expect any level of professionalism, honesty, or support.

I have been waiting over a month for a refund, have contacted Nike Uk via chat who have been worse than useless. A refund of £155 - NIKE GIVE ME MY MONEY BACK

I’ve honestly had one of the worst online shopping experiences ever — with Nike UK.

I ordered a pair of shoes on 2 October for my son — something he’d been looking forward to for a long time. The order was shipped via DPD, but no one ever came to deliver it. My home CCTV clearly shows no delivery attempt.

Later, I received an email saying the parcel would be placed in a locker and that I’d receive a collection code. That code never arrived. Then, without my consent or any proper explanation, the parcel was returned to Nike.

I’ve contacted Nike Customer Service five times now, each time getting robotic, copy-and-paste replies that completely ignore my actual issue. It feels like talking to a wall.

And despite me clearly saying I wanted the shoes — not a refund — Nike refunded me anyway.

I’ve wasted hours trying to get help, and all I’ve met is complete indifference.

I’m posting this publicly because I don’t want anyone else to go through the same.

Ordered a pair of bottoms that had to return for exchange, arranged the exchange over the phone.
Today DPD send email to say they have my parcel and it is going to the wrong address, they have sent it to a collection shop but as if that is my address, so no collection pass will be issued, It also says they will leave with any neighbour or deliver to the nearest collection shop. So I phone Nike up who tell me that is my address but on my account it shows my address, so I tell them to look at my billing address and they tell me it is the address of the collection shop but I can see it is not.
I explain if the parcel goes to that address I will not get a collection pass and will not be able to collect it, If the shop refuse the parcel the driver can then leave it with any neighbour of that shop, it is going to end up a lost parcel.
It took me 30 minutes to make them understand, I asked them to cancel the order and recall the parcel they refused and they can do it, they told me they will message DPD to change the address, then asked me for my address, I gave her my postcode and she said its done, I asked how can it be done you do not have my full address, she replied I sent it to the postcode, WTF is that about.
Now I have to wait and see what happens, if it goes missing I will just get my bank to get the payment back, Customer service is a joke

The worst company ever, and work with the worst courier company too, DpD, both companies make a lot mistakes and de customer service never, never help, I got the issue with this two Nd didn't get any help

Bad quality

AF1 costing £120 falling apart within a month & say that's normal wear & tear! Stated that as the shop had inspected, that is their final decision. 2 yr Warranty is worthless

Still no resolution.. I’m left in Limbo going round in circles with Nike & DPD.. Parcel due to be delivered to locker.. Not scanned & now in no man’s land.. Getting knowhere fast between both customer services & having to explain the whole problem like Groundhog Day everytime..

Ref: C01529121801

12/10/25 - Still no explanation 🤷🏻‍♂️
Done nothing to rectify this simple issue..

AVOID. I should have read the reviews before ordering. Appalling experience - I made a relatively large order of almost £300, only for it to be stuck at a “sortation facility” for over a week, and no information from Nike or DPD. Their customer service is entirely unhelpful, with staff that simply can’t give you an answer or actually help at all. I am now stuck without an order or a refund. NEVER ordering from Nike again.

I recently bought a new pair of trainers from Nike (£135). Unfortunately, I didn’t try them on within the 30-day return window. On my very first wear, however, I discovered a manufacturing fault: the tongue hasn’t been properly attached to the upper toe. Within just 30 minutes of wearing them, this flaw caused rubbing and blisters to the point where I had to take them off.

I contacted Nike’s chat support, shared photos, and explained that the trainers were faulty—not simply unwanted. Instead of addressing the issue, I was told repeatedly that I’d missed the 30-day return period. When I asked to make a complaint, I was informed that the same person I wished to complain about was also “the complaints team.” That leaves no independent way of addressing faults, which is deeply concerning.

After a lifetime of buying Nike for myself and my family, this experience has left me unwilling to purchase from the brand again. Quality should be backed by accountability, and in this case, both fell short.

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