My first Misti stopped working properly. Contacted customer service and Steven talked me through cleaning and troubleshooting (none of which worked). Sent me a replacement and is working like a dream.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great brand, really nice oils, love their misti diffuser. Spotless customer service- amazon courier dumped my parcel at random address, reported to Nikura and they sent me replacement with no time, ev... See more
Company replied
Misti is a very nice product, works really well and comes with essential oil product which I got on SALE. My special shout out though to Mr Tyler and the whole company. I have encountered a deliver... See more
Company replied
I can't recommend Nikura oils enough they are the best I have ever used. They are of a superior quality than companies that charge expensive prices. These oils are reasonably priced I can believe i... See more
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Company details
- #11 of 26 best companies in Aromatherapy Supply Shop
- #55 of 87 best companies in Candle shop
- #25 of 83 best companies in Cosmetics and Perfumes Supplier
- #31 of 66 best companies in Flavours, fragrances and aroma Supplier
- #4 of 8 best companies in Massage Supply Shop
- #5 of 8 best companies in Wax & Paraffin Supplier
Written by the company
Online retailer of pure essential oils, blends, premium fragrance oils and carrier oils.
Contact info
Unit 6, Tariff Road, N17 0EB, LONDON, United Kingdom
- 0203 637 0946
- support@nikura.com
- nikura.com
4.7
Excellent
5k reviews
Asks customers to review
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Great scents
Great scents. Not the cheapest but if you want quality then you need to pay the extra.
22 June 2025
Reply from Nikura
Hello Stephanie,
Thank you for your honest feedback!
We’re really pleased to hear you’re enjoying the scents and appreciate the quality of our oils.
Your support means a lot to us, and we’re glad the products are meeting your expectations.
Kind regards,
Customer Support Team 💜
Perfect products and customer care
The products are exceptional and the mists beautiful, makes a very lovely gift for anybody, customer care is faultless and friendly I would highly recommend this company and products 100%
28 May 2026
Unprompted review
Reply from Nikura
Hello Lisa,
Thank you so much for your wonderful feedback!
We’re delighted to hear you’re enjoying the products and beautiful mists, and that you feel they make such lovely gifts. It’s also fantastic to know our customer care team provided a friendly and faultless experience.
Your recommendation truly means the world to us, and we really appreciate your support.
Kind regards,
Customer Support Team 💜
Excellent customer service
Excellent customer service, had a small issue and it was corrected the same day 😊
Love my Misti Diffuser, so easy to set up and smells amazing, will definitely be purchasing again. 💯% would recommend.
28 May 2026
Unprompted review
Reply from Nikura
Hello Lesley,
Thank you so much for your wonderful feedback!
We’re delighted to hear our team was able to resolve the issue for you so quickly and provide the excellent service we always strive for.
It’s also fantastic to know you’re loving your MISTI diffuser and finding it easy to set up with amazing scents. Your recommendation truly means a lot to us, and we look forward to welcoming you back again soon.
Kind regards,
Customer Support Team 💜
Absolutely awful customer service
Absolutely awful customer service, I returned the oils as they were too strong and wasn’t compatible with my diffuser , still waiting for refund after returning them by tracked and signed post , numerous emails and a telephone call, all promises that a refund is being processed but still isn’t in my bank. Wouldn’t trust this company.
28 April 2026
Reply from Nikura
Hello Denise,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your experience.
I completely understand how frustrating it must have been to return your order and then experience delays in receiving your refund, especially after being advised it was being processed.
We did unfortunately experience a temporary system issue at the time your return was being handled, which caused some refunds to take longer than expected to process. I’m very sorry for the inconvenience this caused.
I can confirm that your refund for the returned products has now been successfully processed and should reflect in your account soon.
Once again, please accept our sincere apologies for the delay and any frustration caused. We really appreciate your patience while we worked through this.
Kind regards,
Customer Support Team 💜
Reply from Nikura
Hello there,
Thank you for your lovely feedback!
We’re so pleased to hear you were happy with our customer service. Your support truly means a lot to us.
Kind regards,
Customer Support Team 💜
The essential oils are excellent and…
The essential oils are excellent and fairly priced. They arrive quite quickly as well. Always a bonus.
7 May 2026
Reply from Nikura
Hello Sherry,
Thank you for your lovely feedback!
We’re so pleased to hear you’re happy with the quality and pricing of our essential oils, and that your orders arrive quickly too. Your support truly means a lot to us, and we hope you continue to enjoy our products.
Kind regards,
Customer Support Team 💜
Reply from Nikura
Hello there,
Thank you for your kind words!
We’re so pleased to hear you always enjoy dealing with us. Your continued support truly means a lot to the whole team.
Kind regards,
Customer Support Team 💜
Misti is a very nice product, Company is SUPERB!
Misti is a very nice product, works really well and comes with essential oil product which I got on SALE. My special shout out though to Mr Tyler and the whole company. I have encountered a delivery issue with the first product and contacted the company, they were very gracious and resolved the matter immediately. Would recommend buying from this company again. I am forever grateful for your generosity. Thank you very much and I wish your company all the best.. Delivery was quick via Royal Mail. Quality of the product is superb!
28 May 2026
Unprompted review
Reply from Nikura
Hello there,
Thank you so much for your incredibly kind and thoughtful feedback!
We’re delighted to hear you’re enjoying your MISTI diffuser and the essential oils, and that you were able to take advantage of one of our sales too.
We’re especially pleased that Tyler and the team were able to quickly resolve the delivery issue for you. Providing helpful and caring customer service is something we truly value, so your kind words mean a great deal to all of us.
It’s wonderful to hear you were happy with the quick delivery and the quality of the product, and we’re incredibly grateful for your recommendation and support. Thank you again for your lovely wishes.
Kind regards,
Customer Support Team 💜
Amazing customer service.
Amazing customer service.
I had an issue with the courier and the Nikura team where amazing, their response turnaround was rapid and they resolved my issue as soon as possible.
Looking forward to using their products.
28 May 2026
Unprompted review
Reply from Nikura
Hello Shereen,
Thank you so much for your wonderful feedback!
We’re delighted to hear our team was able to assist you quickly and resolve the courier issue as smoothly as possible. Providing fast and helpful customer service is something we always strive for, so your kind words truly mean a lot to us.
We really appreciate your patience and support, and we hope you absolutely love using your Nikura products.
Kind regards,
Customer Support Team 💜
Good response to my quiery
I enquired as to the use of essentual oils. The reply was usefil, polite and timely.
27 May 2026
Unprompted review
Reply from Nikura
Hello Beryl,
Thank you for your lovely feedback!
We’re so pleased to hear you found our response helpful, polite, and timely. Providing useful support and guidance to our customers is very important to us, and your kind words truly mean a lot.
Kind regards,
Customer Support Team 💜
Excellent product!
7 May 2026
Reply from Nikura
Hello Needka,
Thank you for your lovely feedback!
We’re delighted to hear you’re enjoying the product and found it excellent. Your support truly means a lot to us.
Kind regards,
Customer Support Team 💜
My first Misti stopped working…
My first Misti stopped working properly. Contacted customer service and Steven talked me through cleaning and troubleshooting (none of which worked). Sent me a replacement and is working like a dream. Absolutely love this product, my house smells wonderful. As for Steven, cannot say enough about him. Customer service was exceptional. Will 1000% buy from them again.
16 April 2026
Unprompted review
Reply from Nikura
Hello Tracy,
Thank you so much for your wonderful and detailed feedback!
We’re sorry to hear your first MISTI diffuser developed an issue, but we’re so pleased Steven was able to support you through the troubleshooting process and quickly arrange a replacement for you.
It’s fantastic to hear your new diffuser is working perfectly and filling your home with wonderful scents. We’ll be sure to pass your incredibly kind words on to Steven. Providing exceptional customer care is something we pride ourselves on, so feedback like this means the world to us.
Thank you again for your support and loyalty. We look forward to welcoming you back again in the future!
Kind regards,
Customer Support Team 💜
Great products
Great products. Good quality products. Great value products. Prompt delivery. Well packaged for delivering. Delivery was delivered on time.
5 May 2026
Reply from Nikura
Hello Christine,
Thank you for your wonderful feedback!
We’re so pleased to hear you were happy with the quality and value of our products, as well as our prompt delivery and packaging. It’s great to know your order arrived safely and on time too.
Your support truly means a lot to us, and we look forward to serving you again soon.
Kind regards,
Customer Support Team 💜
Outstanding customer service …
My package was lost (not due to Nikura - it was Amazon) and they sent me a replacement order immediately. Very impressed with the customer service I received. The oils smell beautiful too and the scents last a long time using my oil burner. Thank you so much.
26 May 2026
Unprompted review
Reply from Nikura
Hello Gill,
Thank you so much for your lovely feedback!
We’re sorry your original package was lost in transit, but we’re really pleased our team was able to get a replacement sent out to you quickly and make the experience a positive one.
It’s wonderful to hear you’re enjoying the oils and that the scents last so well in your oil burner. Your kind words about our customer service truly mean a lot to us, and we really appreciate your support.
Kind regards,
Customer Support Team 💜
All bottles were sticky
All bottles were sticky. Nothing had leaked, although 1 bottle didn’t have the same snap to open.
There was no oil residue or scent in the box, just sticky label, like the glue had gone off.
5 May 2026
Never got items and now trying to deal…
Never got items and now trying to deal with the very rude customer service was so say delivered to another address that noone lives at
6 May 2026
Reply from Nikura
Hello Nick,
Thank you for your feedback.
I’m really sorry to hear about your experience, especially as it’s left you feeling frustrated. That was never our intention, and I’m sorry if our earlier communication came across as anything other than helpful; we were simply trying to gather more detail so we could investigate this properly for you.
I completely understand how concerning it is when a parcel shows as delivered but hasn’t been received at your address.
We will be following this up directly with Amazon Shipping to investigate what has happened with the delivery. In the meantime, I can confirm that a replacement has already been arranged for you, and you will receive a confirmation email shortly with the details.
Once again, I’m really sorry for the inconvenience caused, and thank you for your patience while we get this resolved for you.
Kind regards,
Customer Support Team 💜
MISTI Diffuser
I had a question about which oils to use in my MISTI diffuser and received a helpful answer on Messenger very quickly. The diffuser is a great little addition to my desk at work. It's very simple to set up and use. I love it 🥰
22 May 2026
Unprompted review
Reply from Nikura
Hello Liz,
Thank you so much for your lovely feedback!
We’re delighted to hear our team was able to help you quickly with your diffuser oil query and that you’re loving your MISTI diffuser.
It’s wonderful to know it’s become such a great addition to your desk at work and that you found it simple to set up and use. Your support truly means a lot to us, and we hope you continue enjoying it every day.
Kind regards,
Customer Support Team 💜
Beautiful fragrances at brilliant prices
5 May 2026
Reply from Nikura
Hello Sarah,
Thank you for your lovely feedback!
We’re so pleased to hear you’re enjoying our beautiful fragrances and great prices. Your support truly means a lot to us, and we hope you continue to love our products.
Kind regards,
Customer Support Team 💜
Quick delivery
Quick delivery, helpful customer service and fantastic fragrances and supplies
5 May 2026
Reply from Nikura
Hello Jo,
Thank you for your wonderful feedback!
We’re so pleased to hear you were happy with our quick delivery, helpful customer service, and our fragrances and supplies. Your support truly means a lot to us, and we look forward to serving you again soon.
Kind regards,
Customer Support Team 💜
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