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NILC Training Reviews 

974
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff and tutors for being extremely knowledgeable, patient, very helpful, and entirely supportive throughout the entire training journey. Learners note that the training courses are exceptionally well-structured, highly engaging, and very easy to follow, making complex professional concepts much simpler to grasp. Reviewers frequently mention the outstanding customer service, seamless communication, and exceptionally smooth organization handled by the team from initial registration to final exam completion. Participants also deeply appreciate the practical real-world examples provided by instructors, which clearly boost their professional confidence for future application in the workplace.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the knowledgeable, engaging, and supportive... See more

User experience

Customers consistently note positive experiences with user experience, highlighting well-structured courses... See more

Service

People report positive experiences with service, highlighting that everything is brilliantly organised and... See more

Customer service

Consumers express great satisfaction with the customer service, highlighting constant availability and... See more

Product

Customers had positive experiences with product, often highlighting good content and materials as well as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything has run so smoothly from day 1. I was accepted onto this course at very short notice, all my emails were answered even outside of normal working hours. Everyone has gone above and b... See more

Rated 5 out of 5 stars

I completed three courses at NILC Training and I had the best experience with Lynne. Lynne was very knowledgeable and thorough in showing the adobe software and had amazing tips and tricks throughou... See more

Company replied

Rated 5 out of 5 stars

Really easy process to complete. I couldn't decide between 2 courses so called to discuss. Staff were very knowledgeable and helpful and suggested which one would be better for me all things considere... See more

Rated 5 out of 5 stars

From start to finish the tutor explained everything and made it relevant. The content was great and enabled me to build on ideas to enhance engagement to my Facebook group. No question was silly and i... See more

Company replied


Company details

  1. #15 of 127 best companies in Educational institution
  2. #1 of 8 best companies in Learning Centre
  3. #12 of 57 best companies in Training Centre

Written by the company

NILC Training is Wales’ leading provider of professionally accredited IT, Project Management and Business Skill training courses and computer-based certifications. NILC works throughout Wales and the United Kingdom to advance the knowledge and skills of individuals, organisations and government departments through our comprehensive range of learning and development solutions. We’re proud to work with some of the UK’s most renowned examination bodies, so whether you’re a complete beginner and looking for a career change, or an expert in your field looking at gaining an industry recognised qualification, we can help.


Contact info

4.9

Excellent

TrustScore 5 out of 5

974 reviews

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4.9

All reviews

(974)

125 reviews in the last 12 months

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Rated 5 out of 5 stars

ITIL 4 Foundation Course

ITIL 4 Foundation Course

I recently completed the ITIL 4 foundation course through N.I.L.C and I have to say it was a good experience. From the representative who assisted with the application/registration for the course to the trainer, it was all a good experience. Our trainer for the 2 day course Stu was awesome and vey helpful. All the training materials needed were provided clear explanations on the subject matter and how to prepare for the exam which came in handy were also provided. All together it was a good experience. Thank you 😊

2 February 2026
Rated 5 out of 5 stars

Incredible learning experience with…

Incredible learning experience with Tony at NILC. I completed the foundation and practitioner Managing Successful Programmes. I would highly recommend doing both together. Tony made it very clear and easy to digest the information. There was great discussion and this really cemented the learning ready for the exams, as well as to use in my work.

I also appreciated the quick and clear communication from Karim, with all my queries pre-course. Thank you!

16 January 2026
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Reply from NILC Training

Dear Sophie,

Thank you for your 5-star review. We’re really pleased to hear that you had such a positive experience on the MSP Foundation and Practitioner course.

Thank you also for your kind words about the pre‑course support.

We appreciate your recommendation and hope to support you again in the future.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

I completed three courses at NILC…

I completed three courses at NILC Training and I had the best experience with Lynne. Lynne was very knowledgeable and thorough in showing the adobe software and had amazing tips and tricks throughout. She was patient and answered any questions I had went back over anything I was unsure of. Karim was also amazing in ensuring I had everything I needed ahead of the training sessions and was very helpful throughout.

I cannot recommend NILC training enough and would say if you are considering taking any of the courses they offer, do it!

15 January 2026
Unprompted review
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Reply from NILC Training

Dear Chloe,

Thank you for your 5-star review and for sharing such thoughtful feedback.

It’s wonderful to hear that you enjoyed all three of your courses with us and Lynne's approach made such a positive impact on your learning experience.

Thank you as well for your kind words about the support you received before and during your training. We always aim to make the whole process as smooth as possible, so it’s lovely to know this was helpful.

If you decide to continue your learning journey with any of our other courses, we’d be very happy to welcome you back.

Warm regards,
NILC Customer Service Tea

Rated 5 out of 5 stars

Excellent quality and service from start to finish

Excellent quality and service from start to finish

I was able to sign up to Agile and PRINCE2 Project Management online courses at very short notice, thanks to the way NILC were able to advise me and process my application. Links to course materials were sent ahead of the courses starting, so despite the late application, I was prepared.

Both the trainers were excellent and had a extensive knowledge of project management and the way the exam process worked due to their many years experience. The real life examples they used made the heavier parts of the syllabus easier to digest and recall.

After the courses, my follow up questions to NILC were dealt with as quickly and efficiently as the enrolment process, even though it is every close to Christmas.

I have no hesitation in recommending NILC.

22 December 2025
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Reply from NILC Training

Dear Lynne,

Thank you for your 5-star review and for taking the time to share such detailed feedback.

We’re pleased that both trainers delivered a strong learning experience and your follow‑up questions were handled quickly — even during a busy period — and we’re glad you felt supported from start to finish.

Thank you again for your recommendation. We’d be delighted to welcome you back should you decide to continue your training journey with us.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

Thrilled with NILC

Karen was fantastic and a really good tutor. The course was easy to follow and she was using some really good real life examples which helped break up the vast content. NILC have great response times and are always happy to help. Really pleased with my experience with them and will be coming back!

24 November 2025
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Reply from NILC Training

Dear Katie,

Thank you for your 5-star review. We’re glad to hear Karen made the course clear and engaging, and that her real-life examples helped with the content. We also appreciate your feedback on our support team’s quick responses.

We’re pleased you had a great experience and look forward to welcoming you back.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

The facilitator Tony was great

The facilitator Tony was great, really helped you understand the material and did everything he could to help us pass the exam.

8 December 2025
Unprompted review
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Reply from NILC Training

Dear Sam,

Thank you for your 5-star review. It’s great to hear that Tony helped make the material clear and supported you throughout the exam preparation.

We appreciate your feedback and hope to support you again in the future.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

fantastic content and tutor

From start to finish the tutor explained everything and made it relevant. The content was great and enabled me to build on ideas to enhance engagement to my Facebook group. No question was silly and i felt comfortable, it the start of the course i was scared of social media and did the basic. Jonathan gave a tour or all the tools and functions and it made me confident to make use in the future.

9 December 2025
Unprompted review
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Reply from NILC Training

Dear Lisa,

Thank you for your 5-star review. It’s great to hear that Jonathan explained everything clearly and helped make social media feel more comfortable and relevant to your goals. We’re pleased the course boosted your confidence and gave you ideas to enhance your Facebook group.

We appreciate your feedback and hope to support you again soon.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

Thanks so much NILC for your support…

Thanks so much NILC for your support with my course. you made it a very easy process. especially Karim. and the tutor was fantastic

4 December 2025
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Reply from NILC Training

Dear Gbemisola,

Thank you for your 5-star review. We’re glad to hear the process felt easy and that you received great support throughout. It’s also lovely to know you found the tutor fantastic.

We appreciate the feedback and hope to support you again in the future.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

The whole process was so well managed

The whole process was so well managed. The organising all the way through to the actual training. I certainly recommend and would use them again if needed.
Great organising by Karim and amazing training from Julie.

8 December 2025
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Reply from NILC Training

Dear Rhian,

Thank you for your 5-star review. We’re glad to hear the whole process — from organising the course to the training itself — was well managed. It’s great to know Karim’s support and Julie’s training made such a positive difference.

We appreciate your recommendation.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

A good way to learn

4 December 2025
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Reply from NILC Training

Thank you for your 5-star review. We’re glad to hear you found the course useful.

We appreciate your feedback and hope to support you again soon.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

Prince2 Foundation

I attended the online Prince2 Foundation course with Karen and she was absolutely fantastic! Very engaging and ensured everyone was well looked after. Her knowledge and passion for this methodology really shone through and the delivery of the course made taking in a lot of complex information in a short space of time a lot easier. I feel I learned a lot from the 3 days and feel lucky to have been able to have attended.

1 December 2025
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Reply from NILC Training

Dear Ashton,

Thank you for your 5-star review. We’re really pleased to hear how much you enjoyed the PRINCE2 Foundation course. Karen will be delighted to know her teaching style helped make the complex content easier to take in over the three days.

We appreciate your feedback and are glad the course left you feeling confident and well supported.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

I recently undertook the Agile PM…

I recently undertook the Agile PM Foundation course with NILC. The sign up process was fast and easy and there was help when needed. The course itself was very informative and I was successful in passing the exam at the end of day 3 so I'm really happy with the experience.

26 November 2025
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Reply from NILC Training

Dear Vicky,

Thank you for your 5-star review. We’re glad to hear the sign‑up process was straightforward and that you found the AgilePM Foundation course informative. Congratulations on passing the exam — a great achievement.

We appreciate your feedback and hope to support you again in the future.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

A fantastic training week with Karen…

A fantastic training week with Karen learning all things PRINCE2, whilst the course was intense, Karen made it relatable and enjoyable :)

21 November 2025
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Reply from NILC Training

Dear Hayley,

Thank you for your 5-star review. It’s great to hear you had a fantastic week learning PRINCE2 with Karen. We’re pleased her approach helped make an intense course feel relatable and enjoyable.

We appreciate your feedback and hope to support you again in the future.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

Would Recommend

Great communication for the booking and attending the course. The trainer was great and had a thorough knowledge of the subject matter including an exam breakdown and what to expect. It was an entertaining course that I enjoyed and managed to pass ! Thank you all.

21 November 2025
Unprompted review
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Reply from NILC Training

Dear Simon,

Thank you for your 5-star review and for sharing your experience.
We’re so pleased to hear that you enjoyed the course and found the trainer knowledgeable and engaging. It’s great to know the communication before the course and the exam breakdown helped you feel prepared — and congratulations on passing!

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

Great Experience

I really enjoyed the Social Media course I took with Jonathan. I found it really informative and I learned a lot. He was really knowledgeable on the subject and was happy to answer the (many!) questions I had. I would really recommend a course with NILC.

24 November 2025
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Reply from NILC Training

Dear Laura,

Thank you for your 5-star review and for sharing your experience.

We’re so pleased to hear that you enjoyed the Social Media course and found it informative. It’s great to know Jonathan’s expertise and willingness to answer all your questions made the learning experience valuable for you.

We truly appreciate your recommendation and look forward to supporting you with any future training needs.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

Brilliant!

Brilliant!

21 November 2025
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Reply from NILC Training

Dear Raza,

Thank you for your 5-star review and for sharing your experience.

We hope to welcome you back again in future.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

Great tutor

Great tutor, Great communication from support team on the lead up to the course.

21 November 2025
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Reply from NILC Training

Thank you for sharing your feedback.

We’re glad to hear that you had a positive experience with both your tutor and our support team.

We appreciate your comments and look forward to supporting you again in the future.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

Great course


Great course - very informative and explained in a clear, easy to understand way.
Highly recommend!

18 November 2025
Unprompted review
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Reply from NILC Training

Dear Amy,

Thank you for your review and for sharing your thoughts.

We’re so pleased to hear that you found the course informative and clearly explained. Making complex topics easy to understand is something we work hard on, so your feedback is greatly appreciated.

Thank you for recommending us — we look forward to supporting you again in the future.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

Excellent tutor

Excellent tutor, made the content as interesting and accessible as possible.

13 November 2025
Unprompted review
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Reply from NILC Training

Dear Damian,

Thank you for your review and for sharing your feedback.
It’s fantastic to hear that your tutor made the content engaging and easy to understand. Your comments are greatly appreciated.

We look forward to supporting you with any future training needs.

Warm regards,
NILC Customer Service Team

Rated 5 out of 5 stars

Levels 1 and 2 Sage Accounts

I completed Levels 1 and 2 Sage 50 Accounts with NILC who I felt were excellent from the booking process to the completion of the course.
I hadn't used Sage prior to this, my tutor was extremely knowledgeable and I felt very comfortable with her teaching format and in asking questions.
I would happily recommend NILC to anyone looking to improve their skills.

11 November 2025
Unprompted review
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Reply from NILC Training

Dear Steph,

Thank you for your 5-star review and for sharing your experience.
We’re delighted to hear that you found the Sage 50 Accounts Levels 1 and 2 courses valuable and that the process from booking to completion was smooth. It’s great to know your tutor’s knowledge and teaching style helped you feel comfortable and confident, especially as you were new to Sage.

We truly appreciate your recommendation and look forward to supporting you with any future training needs.

Warm regards,
NILC Customer Service Team

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