Good customer communication, reasonable prices for sale goods. Delivery badly delayed due to PayPal error, and I believe returned to seller, but when seller was advised by me of new address, re-sent... See more
Company replied
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See what reviewers are saying
Scam company, goods arrived but obviously a cheap copy - i ordered flip flops, coral coloured suede tops and orthopaedic soles, reduced to £29 from £69 - seemed like a bargain. Well all I’ve done is p... See more
Company replied
A V O I D !!! As many have said previously...I wish I had read the reviews before purchasing the orthopedic sandals! As others have said, they are nothing like the leather look as advertised, they... See more
Company replied
My wife has always had a problem getting comfortable shoes / that look good and don’t hurt her feet when she wears them. After many shoes bought in the past she, at last, has found the answer in that... See more
Company replied
2.5
Poor
230 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Customer Service?
Not a review as such. I have read the one star reviews and it seems that regardless of the problem or issue, you receive a template corporate response. I was about to make a purchase but I think I'll steer clear
17 September 2024
Unprompted review
Orthopaedic flip flops
Orthopaedic flip flops are great. Just bought another pair. Only downside was that the delivery took a while.
27 August 2024
Unprompted review
They seem to be good but have not received any of the products I have ordered yet.
The products quality, the competitive cost and the ease of ordering.
15 September 2024
Unprompted review
The fast shipping from NilNook is…
The fast shipping from NilNook is impressive. My order arrived well ahead of schedule.
6 September 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Falsely advertised goods!
Orthopedic sandals were nothing like those advertised, terrible quality. Refund offered of 30% unless i returned item to Macedonia for a full refund. Not cost effective ! Would advise no-one to order from this Company, the item I ordered is still bring mis-sold on their website!
30 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
I have not received either of my two…
I have not received either of my two items ordered.
13 September 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
NilNook provides excellent shipping…
NilNook provides excellent shipping services. My order was processed quickly and arrived very fast.
29 August 2024
Unprompted review
Very poor customer service
Very poor customer service. Had to return the item BUT as it had been posted from abroad, unknown to me- North Macedonia - I had to pay for the postage. Not cheap + very disappointed.
12 September 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
I enjoyed looking at all the clothing…
I enjoyed looking at all the clothing items .easy to order and pay.
And constant updates on your order
8 September 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
DO NOT BUY FROM THIS COMPANY IF YOU…
DO NOT BUY FROM THIS COMPANY IF YOU NEED TO RETURN AN ITEM YOU SEND IT BACK TO MACEDOMIA, I BOUGHT SOME TRAINERS £39.99 TO RETURN THEM WILL COST ME £34
THIS COMPANY IS A TOTAL SCAM
THE TRAINERS ARE DAMAGED AND MARKED
AWFUL COMPANY TO DEAL WITH
STAY AWAY
10 September 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
I was having problems with swollen feet
My granddaughter introduced me to your orthopaedic flip flops and it opened up a new freedom for me.
I would recommend them to anyone who is having problems getting regular shoes to fit, due to swollen feet.
4 September 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
NilNook offers fast and efficient…
NilNook offers fast and efficient shipping. My order was delivered in record time.
29 August 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Great customer service
Great customer service, as I received a part refund as my sandles snapped off at the toe and they were very quick to offer me 30% back. Thank you.
30 August 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Nilnook con company
I ordered a pair of orthopedic shoes that have not been delivered.
After attempting to contact a non existent customer service team several times I now believe nilnook to be a con company not a real business.
8 September 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
STAY CLEAR
Do not deserve 1 star.
Bad quality, bad returns, just BAD.
Have been advised that I can return the "orthopedic sandals" at my own postal cost or can accept 20% refund and keep them. The company is in Macedonia. The postal cost outweigh the returns value (£30).
Dreadful company.
6 September 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
The shipping from NilNook is amazing
The shipping from NilNook is amazing. My package arrived swiftly and in excellent condition.
29 August 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
NilNook's shipping is both quick and…
NilNook's shipping is both quick and reliable. I received my order sooner than I thought I would.
29 August 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
DO NOT BUY ANYTHING FROM THIS COMPANY
Like to have given them No Stars
Absolute con!!! The sandels I purchased were nothing like they were described online.. cheap flimsy very poor quality 29.99 how they coild say that they had discounted them by 70% is complete rubbish. Trading standards needs to have a good look at this company.. also the returns policy is a joke... DO NOT BUY FROM THIS COMPANY mybrefund was £9 and they said I
could keep the shoes that didn't fit and were crap ..
29 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Do not buy from this company
Do not buy from this company, they are a rip off. Very poor quality and the only option to return is at your own expense to Macedonia. Avoid!!
2 September 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Stay well clear of this company
If l could score a zero l would. Basically this company is based in Macedonia not the UK. If you receive goods that are unsuitable or do not fit you have to return to an address in Macedonia at your own expense. The sandals l ordered did not fit properly and were of poor quality but the cost of postage came to almost the cost of the refund. I was first offered 30% of the cost if l kept them and l refused the offer. Then l was offered 40% and long story short l finally obtained a 50% refund after l made a complaint to PayPal. I will not be ordering from them again but l may well report to trading standards as to all intents and purposes the company appears to be UK based.....company name is Nilnook UK. How is this allowed? They kept 50% of my money - the sandals l can only give to charity and hope that someone can wear them
28 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
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