Good customer communication, reasonable prices for sale goods. Delivery badly delayed due to PayPal error, and I believe returned to seller, but when seller was advised by me of new address, re-sent... See more
Company replied
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Scam company, goods arrived but obviously a cheap copy - i ordered flip flops, coral coloured suede tops and orthopaedic soles, reduced to £29 from £69 - seemed like a bargain. Well all I’ve done is p... See more
Company replied
A V O I D !!! As many have said previously...I wish I had read the reviews before purchasing the orthopedic sandals! As others have said, they are nothing like the leather look as advertised, they... See more
Company replied
My wife has always had a problem getting comfortable shoes / that look good and don’t hurt her feet when she wears them. After many shoes bought in the past she, at last, has found the answer in that... See more
Company replied
2.5
Poor
230 reviews
Hasn’t replied to negative reviews
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Like other reviewers ......
Like other reviewers, I fell for NilNooks smart ads with their fake claims. They promise the world with great quality, prices and returns. Sandals are so light, I presume they are hollow sole. Take great note - Returns are to North Mongolia and would cost a small fortune to return (over £50!) - they know this of course and unless you delve into their terms & conditions, you will be unaware of this. They will not pay for postage even though faulty There's a UK return address on their label but apparently customers cannot use this! .... Hmmmm?. They even promise a refund of £5 if you can prove you've left them a good review! Could this be the reason for some good reviews on here? They don't actually advertise that many goods on their website and what I bought was absolute rubbish. They can keep their £5 - I just want the public not to be as gullible as I was.
1 June 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
A good experience
A good shopping experience from order to delivery. The slippers I ordered arrived a little later than expected but were packed well and size 5-6 fit well. They are so comfortable I don't want to take them off! I would have no hesitation in ordering from this company again.
24 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Do not buy from this company
Do not buy from this company. Made the mistake of buying twice from this foreign company. Not in the UK. Delays in delivery of both items, and very poor quality! Very disappointed. Both items were not exactly as advertised & shown in the photographs, & both were inferior products, one not working at all.
24 July 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Scam company
Scam company, goods arrived but obviously a cheap copy - i ordered flip flops, coral coloured suede tops and orthopaedic soles, reduced to £29 from £69 - seemed like a bargain. Well all I’ve done is put £28.50 into their fraudulent profit because they’re only worth 50p! Don’t get tempted!
24 July 2024
Unprompted review
Reply from Nilnook
Dear Sharon,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
DON'T BE FOOLED
Like the other reviewers, I ordered a pair of sandals. The advert stated they are British made so I felt confident in ordering the sandals. When they arrived they are nothing like the description in the advertising hype. They are cheap and poorly made. I asked for a refund and told I would have to pay shipping to Macedonia even though they have a base in the UK. This is a scam and breaks all the consumer UK laws
I'm going ito report them to Trading Standards in the hope they can stop them operating against consumer law.
22 July 2024
Unprompted review
Reply from Nilnook
Dear Angela,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Your customer service is great
You treated me as a customer and not just a consumer you sorted my problem out very quickly and gave me a choice which I thank you for
24 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
At present awaiting delivery of items…
At present awaiting delivery of items purchased but for now all e-mails of purchasing my 2 orders so far everything seems to being fulfilled to my satisfaction and hopefully that remain in the near future thank you Hilda
24 July 2024
Unprompted review
Reply from Nilnook
Dear Hilda,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Got sent 2 very cheap right shoes
Got sent 2 right shoes, no way of getting hold of customer services, very cheap poorly made items never worth the amount of money they charge. I can't get a refund or a replacement, so now I'm out of pocket by over £30. I can't believe any of the GOOD reviews are genuine. Complete shoddy mess, not worth the money. AVOID AT ALL COSTS. It's a swindle. You also only get a generic automated reply, everyone gets the exact same thing and that reply means NOTHING!
16 July 2024
Unprompted review
Reply from Nilnook
Dear Jay,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Bought a pair of trainers they are …
Bought a pair of trainers they are awful , cheap rubbish wished I had seen the reviews before ordering I thought they were a UK company but clearly not if I want to return for a refund they have to be returned to Romania what a scam company this is
your led to believe they are in Southall total rip off , I will be reporting to trading standards and anyone else who deals with theses scams totally dishonest company do not waste your money with company
The response you get back is a standard email regardless of wether its a good a bad review
23 July 2024
Unprompted review
Reply from Nilnook
Dear Jo,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Awful dishonest company. Previous negative reviews are unfortunately accurate.
Please please if you are reading this. Please do not shop with this company. Unfortunately all of the negative reviews are accurate. I ordered a pair of what looked like really nice wedge sandals and received a pair of childs slippers. Having contacted them - they said they only offer a 30% refund and if I wanted to return them to Macedonia - I would need to pay for the cost. Absolutely disgusting. Their description of themselves is totally inaccurate - they say their office is in Southall but it’s obviously not. I dread to think of how many scams they have managed to get away with. Please once again rethink any purchase.
22 July 2024
Unprompted review
Reply from Nilnook
Dear Eve,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Great Service and Response Time.
Having bought my 1st item which was faulty, I was given a full 100% off my next purchase. Their customer service is excellent and quick to respond. Very impressed with their loyalty and prompt responses. Will use again.
22 July 2024
Unprompted review
Reply from Nilnook
Dear Omar,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
I had an order which was too small
I had an order which was too small, customer service was excellent and the issue was resolved professionally. Great experience for myself and will definitely be shopping there again, and telling friends and family.
12 July 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
I received wrong size shoes not what I…
I received wrong size shoes not what I ordered got in touch with your company after admitting you made the mistake I was offered 💯 discount on my next order and I keep the the shoes I received I was given a code 2 times which didn't work so I said just make it simple
And refund my card then I was told on 17 th July to order new shoes and U will refund promptly as soon as I order so I ordered another pair right size and still waiting for response to refund my card from 19th July when I informed my new order number so no reply yet
17 July 2024
Unprompted review
Reply from Nilnook
Dear Nirmal,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Cannot yet give a review as not yet…
Cannot yet give a review as not yet received either of my two orders. Please advise. Thank you
20 July 2024
Unprompted review
Reply from Nilnook
Dear Eliabeth,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
I can’t give reviews as not received my…
I can’t give reviews as not received my things I’ve ordered yet
20 July 2024
Unprompted review
Reply from Nilnook
Dear Janet,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
The high quality of products from…
The high quality of products from NilNook is unmatched. I have never been disappointed with a purchase.
8 July 2024
Unprompted review
Reply from Nilnook
Dear Danielle,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
My second order prices are great
My second order prices are great, can't put any pictures on yet hopefully my order will arrive soon.
19 July 2024
Unprompted review
Reply from Nilnook
Dear Anne,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
I am continually impressed by the…
I am continually impressed by the quality of NilNook's products. They are durable and beautifully crafted.
4 July 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
OrthoSun™ Pain relief sandals
OrthoSun™ - ergonomic orthopedic sandals for pain relief - absolute rubbish
These sandals are cheap, plastic and really uncomfortable. Stitching rubs and they are basically unwearable. To get refund you have to send the product to Macedonia which costs a fortune. Don’t be fooled these are poor quality and not fit for purpose.
18 July 2024
Unprompted review
Reply from Nilnook
Dear Lyn,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Absolutely Rubbish Item
Absolutely Rubbish Item, not the quality that's was stated and did not do the job as stated, no contact details on their website, after research I found an email and returns policy. they expect you obtain permission for a refund then you have to send to Macedonia costing more than the item itself without reimbursement of postage and packaging.
Don't buy from this company.
17 July 2024
Unprompted review
Reply from Nilnook
Dear Richard,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
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