Nimara.dk Reviews 12,366

order number: 211259

Hurtig ekspedition/levering

I have ordered from this store twice.
The first time, I bought chairs — they arrived in poor condition and it was clear that they had been used before.
The second time, I ordered two coffee tables — they were completely damaged and unusable.
Very bad experience, and I do not recommend this store. I am now waiting for them to respond to my complaint and refund my money.

Good service

Very happy with my new furniture. I have ordered from Nimara twice now. Both times I received my packages in time, very fast and beautiful pieces.

I love the products and the delivery was easy and fast.

I ordered the dining table chairs and it’s really good. Highly recommended.

I regret ordering from this website.
Their customer service is absolutely terrible—only an AI chatbot and a WhatsApp number that never responds.

I sent a complaint because my product arrived not only some part peeled off but also missing parts. Very low quality compared to the price we paid. I even attached photos to show the issue. After three days, I finally received a reply, but instead of addressing the problem, they asked me what went wrong… even though I had already explained everything in detail! Unbelievable.

It's been over a month since I received the chairs, however one of them arrived with the wrong leg holes, also one of the legs was broken. I reported a defect after 7 days of trying to get customer service a kind person explained to me how to file a report but.. since then I have not received any response. so I wouldn't recommend you buy there if you don't like gambling

Wanted to cancel the monthly subscription. It says you can do that on the website under Subscription Management but that’s a bald lie cus there’s no subscription management on the damn website wtf give me my money back

Super
We got chairs from them and they turned out amazing

i like the products that I ordered. they where really satisfying

I am giving one star because it is not possible to give no stars. In June 2025, we placed an order for 10 dining chairs (Bella) and 10 seat cushions (Bella). In the following weeks, we received several emails with conflicting messages regarding the delivery date (delay), to which we responded – and Nimara (BE-NL) explicitly asked again and we also confirmed – that we wanted them delivered after 28/7, as we were on holiday and therefore not at home to receive them. Despite this confirmation from Nimara, they still deliver the order before our departure. We quickly unpack one chair, given the return policy, and find that it does not meet our expectations. Within the specified period of 14 days, we ask Nimara – in accordance with the procedure and using the email address listed on their website – for the necessary instructions regarding the return shipment. Their first response to this email was “how can I help you” – even though my question in the email was very clear – to which I explicitly asked again for their instructions for returning the item. After that, there was complete silence, despite our numerous attempts to reach them by telephone and email. Once the 14 days had passed, we received a response with the necessary instructions for the return shipment, telling us to click on a link and follow the instructions. When we did so, the system indicated that no orders had been found for this account and that we were therefore unable to submit a return shipment. We then tried to call you (tel +31 645140375) and send WhatsApp messages up to 25 times over several days/weeks. Only during one of these attempts did I get the chance to leave a message asking you to contact me. All other attempts were unsuccessful. A month after our email requesting a return, we finally received a reply, but it stated that the return period had expired. After repeated contact, Nimara failed to provide us with the correct information on how to return the products. This is a very difficult process and is not something we are used to with previous orders from other online shops. This is negligence on their part, poor customer service that is impossible to reach, and a one-off response after we had been trying to contact them for a month to return the products. It seems that they do not read emails or pay any attention to them. We do NOT recommend Nimara, as it is very tiring not to receive a response when we have followed the protocol stated online. This concerns an amount of approximately 700 euros that we expect to receive back.

Best of the best😊

Good quality product and quick delivery - thanks

Lot of good options to choose from !
Quick delivery!
Good quality!

We ordered a shoe cabinet but cancelled as the order was delayed for four months and we were on holidays when the delivery date was finally announced. Nimara, with their AI agent, confirmed the cancellation, the refund and wrote "that there is nothing else to do". However, while we were on holidays, the shoe cabinet was delivered anyways and we were informed by GLS to pick it up. As we still wanted the shoe cabinet we had already placed a new order, assuming the old one was cancelled. So we ended up with two shoe cabinets as Nimara was unwilling to be cooperative and a return would have cost us even more time to deal with them and with the customer care we weren't sure if we would have even been properly refunded (including delivery cost). Interactions with their customer service was either through their AI agent, which is quite limited in capability, or equally incompetent human agents.