Nimbus Beds Reviews 

211
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have purchased every mattress for my house from Nimbus. The staff are very friendly and helpful, giving great advice without feeling under pressure to buy. They go above and beyond in custome... See more

Rated 5 out of 5 stars

From our first visit to Nimbus beds in Thornton till our new bed delivered all very smooth dealings. Jason spent plenty time with us discussing our options re our custom made bed and mattress. Delight... See more

Rated 5 out of 5 stars

Went into Nimbus, Cupar, Des there to help us. Choosing new divan, mattress & headboard. Absolutely no pressure to purchase, great advice on mattresses, sizes etc. we were left to wander & try ma... See more

Rated 5 out of 5 stars

Really decent company with friendly staff. Sales guy knew his stuff. Owner was super friendly when addressing a little hiccup that was sorted with great empathy and promptly. Highly recommend! And the... See more

Company details

  1. Bed shop

Written by the company

"The Best Online Business 2020" Scotlands Business Awards. Shop with a local brand you can trust! The best in the business!


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4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

25 reviews in the last 12 months

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Rated 2 out of 5 stars

I had ordered a bed back in December

I had ordered a bed back in December. It’s now February, I was told it would be delivered on a specific date, thus disposed of my previous bed to make way for the new one, on the delivery day. I rung Nimbus on the delivery day, to confirm everything was still ok as I hadn’t received any further confirmation or notification of the delivery. I was told that it was no longer getting delivered and I potentially have to wait two (or more) further days.
I am now sleeping on my floor for an unknown period of time. I still have no resolution to this issue.
Disappointing and sad to know that had I not rung they wouldn’t have done/told me anything.

Update: I received a call from the owner, who had apologised. I later received a call from delivery firm to state that’ll be delivered Saturday, two days later! Owner was willing to offer £50 compensation (which is the max. they can offer for there issue). Call ended rather abruptly.

5 February 2021
Unprompted review
Nimbus Beds logo

Reply from Nimbus Beds

Hello Martin, I am extremely sorry you had difficulties & feel you received poor service.

You are our first negative customer review over all of our platforms in 6 years, this honestly doesn't happen Martin, I am so sorry.

We manufactured your bed & booked the delivery for you within the lead time promised & offer a fantastic product.

Unfortunately the courier company we use failed to update both of us that they moved the date from Thursday to Saturday.

We are also in a National Lockdown so maybe something happened there?

I offered £50 compensation but you didn't want to accept the money back.


It is a shame the courier company let us down & didn't line up with our service.

I am however pleased we managed to deliver your new bed during a national pandemic & lockdown!

I hope you can consider amending your review.

George Sinclair
Owner
Nimbus Beds

Rated 5 out of 5 stars

Excellent ⭐️⭐️⭐️⭐️⭐️

Excellent service from Nimbus beds.
George listened to our requirements and advised the best mattress for us. We initially bought a mattress for a spare bed but it was so comfortable that we decided to replace our own mattress too! Superb quality mattresses, quick delivery and competitively priced too.
I’d highly recommend Nimbus beds ⭐️⭐️⭐️⭐️⭐️

29 January 2021
Unprompted review
Rated 5 out of 5 stars

Incredible sleep

Incredible! Can't believe how much difference our new mattress makes to getting a good night sleep. Ordered a new bedframe and mattress in the stock sale, was delivered 2 days later by very covid friendly drivers. Recommending to all my friends

18 January 2021
Rated 5 out of 5 stars

New Mattress

George at Nimbus was very helpful and informative when trying to choose our mattress. Trying wasn’t an option as we’re based in Kent but had been recommended this supplier even though they are in Scotland. Despite ordering in December, George managed to sort a delivery slot in 48hours. Mattress lovely quality too. Highly recommend

13 December 2020
Rated 5 out of 5 stars

We always get our beds from nimbus beds…

We always get our beds from nimbus beds as they are excellent suppliers in all aspects. The staff are friendly and helpful and go out of their way to ensure that you get a good deal and one that suits your needs. Their prices are very good and have a varied and ample choice of beds and mattresses to suit all needs. They deliver to all areas and for a small fee will even take your old bed away for you.

11 December 2020
Unprompted review
Rated 5 out of 5 stars

So Comfy!

We bought a full package bed - base, 2 drawers and mattress - from Nimbus Beds back in May. We weren’t able to visit the store due to lockdown but the guys were great about talking me through what they offer and recommend over Facebook chat. The mattress is a posture pocket 1000 and it is so comfy! The guys have been great in recommending mattress protectors post-sale! We loved it so much we bought a second bed in a king for one of the other rooms just recently. Brilliant service - wouldn’t hesitate to go back.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

I have not yet bought anything from…

I have not yet bought anything from nimbus beds but i hope to do si in the new year. My hubby and i went in for a browse, the staff were fantastic, they did not push for a sale and told us some information on what nimbus beds do. Will be back in early next year to buy a bed

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Mattress

We bought our mattress from nimbus,we were in looking and was really pleased the service we received,and I can really recommend them and would not hesitate to buy from them.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Great experience…

Great experience from making an appointment online, to going into the showroom to choose our new bed and mattress.. The staff members certainly are knowledgeable and are extremely helpful. Wouldn't go anywhere else for a bed now. Thankyou..
R. Pryce

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Best bed shop in town

Great staff. Showroom is spotless and well laid out esp given the current crisis. Ross and George always very helpful & look to get the best product for you & not just leading to you their most expensive product. Well educated on different types of mattress, pillows etc for people with ailments etc. Would 1 million % recommend. Wont go anywhere else. They are always on the end of the phone to update you with delivery dates etc.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

Great All Round!!

We ordered a mattress and some cushions which are great quality! The service Nimbus Beds have provided has been excellent, keeping in touch with any update and keeping us in the loop of when we expected our items to arrive, delivery was also very efficient!
Would highly recommend buying from Nimbus Beds!

7 December 2020
Rated 5 out of 5 stars

My partner and I recently visited…

My partner and I recently visited nimbus beds looking for a double bed and mattress for our young daughter who had been complaining about her uncomfy single mattress. The team were so welcoming even showing her around the show room letting her choose all of the little details such a nice touch thanks guys. The bed arrived earlier than expected, we are super happy with it only problem being is we now struggle to get her out of it 😂😴 thanks nimbus!!!

20 November 2020
Unprompted review

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