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Ninebyninegolf Reviews 

664
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for their friendly attitude, excellent communication, and thorough guidance during personalized club fittings. Many people note that the custom golf equipment is carefully built to an exceptionally high standard, performing wonderfully on the course and arriving very promptly. Though some reviewers were not happy with occasional fulfillment times, mentioning noticeable delays and long waiting periods in receiving their custom orders from suppliers. Despite these occasional setbacks regarding long waiting periods, consumers consistently remain very pleased and satisfied with the superb craftsmanship and overall professional service.

What people talk about most

Service

Consumers find service to be positive, highlighting professional fittings, expert advice, and prompt... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with the thorough fitting... See more

Staff

Customers had positive experiences with staff, frequently praising the team for their helpfulness and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent build and superb... See more

Order

People report positive experiences with order processes, frequently praising quick delivery times, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic place, I had to have my irons and wedges re gripped and after advice to go larger due to over gripping I visited Nine by Nine , Jordan was very helpful and fitted me to the grips by offer... See more

Company replied

Rated 5 out of 5 stars

Very knowledgeable club builders with excellent customer service. My last order was my first order with nine by nine but I've just ordered some more clubs from them because they were so good

Company replied

Rated 5 out of 5 stars

Great communication, shaft I wanted was out of stock , was willing to wait and was contacted directly and other options given , help was second to none. I waited for the original order to be restocked... See more

Company replied

Rated 5 out of 5 stars

Having purchased twice from Nine By Nine I can only praise them for the excellent build quality of every club I've ordered and received Shout out to Matt and Mark for their speedy responses to any ema... See more

Company replied


Company details

  1. Golf shop
  2. also in
  3. Sporting Goods Shop

Written by the company

More than just a premium golf equipment retailer, Nine by Nine Golf are committed to long standing customer partnerships, supporting golfers to achieve their very best game. The Nine by Nine team has a long history with the game of golf as well as a deep knowledge and understanding of the technology and products on offer.


Contact info

4.8

Excellent

TrustScore 5 out of 5

664 reviews

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4.8

All reviews

(664)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience from start to…

Excellent experience from start to finish

23 May 2025
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Reply from Ninebyninegolf

Hi George,

Thanks so much for the kind words. We’re really glad you had a great experience from start to finish. That’s always what we aim for, so it means a lot to hear.

Hope to see you again soon,
Fynn & Nine by Nine Golf Team

Rated 5 out of 5 stars

Mark and the team provide an impecible…

Mark and the team provide an impecible service from fitting through to build. Would highly recommend to anyone wanting some advice/ fitting for new clubs.

23 May 2025
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Reply from Ninebyninegolf

Hi Thomas,

Thanks for taking the time to leave a review.

It’s great to hear you had such a good experience with Mark and the team. We put a lot of care into ensuring every fitting and build is tailored properly, so it means a great deal to know you felt supported throughout the process.

If there’s anything else we can help with down the line, just give us a shout.

All the best,
Fynn & Nine by Nine Golf

Rated 5 out of 5 stars

An amazing setup with a knowledgeable team

Having been left deflated by a separate independent fitting (in Basingstoke), I was sceptical about booking another fitting. Unlike the other disinterested fitter, Mark at NbyN really took the time to explain the shaft differences and benefits of different club heads. New irons arrived within three weeks and a complimentary gapping session booked in. Great service from a great team

21 May 2025
Rated 5 out of 5 stars

Great fitting and overall experience

Great fitting and overall experience. Built quality is second to none and not the first time purchasing from them. Friendly approach and very knowledgeable about all things golf related. Highly recommended for anyone looking for new golf clubs

16 April 2025
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Reply from Ninebyninegolf

Thanks for the great review. We appreciate your continued support.

Glad to hear the fitting and build lived up to expectations again. We take a lot of pride in the quality of our builds and making sure everything’s dialled in properly.

Always good to catch up, and if there's anything else you need down the line, just let us know.

Happy Golfing,
Fynn

Rated 5 out of 5 stars

Well worth it before spending big on a new club

A great set up to try numerous different clubs, shafts and grips to get the right club to suit your swing. I had 1.5 hours of trying different manufacturers for my driver and also got some great advice on how to improve my swing.

15 April 2025
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Reply from Ninebyninegolf

Hi Aaron,

Thanks so much for taking the time to leave this review. We're pleased to hear you enjoyed the driver fitting and appreciated the chance to test a wide range of combinations.

Getting the right setup can make such a difference, and it’s great to know the session felt both helpful and relaxed. We always aim to give honest advice and a pressure-free environment.

If you need anything else or fancy coming back to work on another part of your bag, we’d love to help.

All the best,
Fynn

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
I needed my golf set of clubs regripped before a golf match. I had difficulty obtaining more than 3 particular type of grips across the UK. Mark of NinebyNine was able to rapidly source these grips and affix them to my clubs within a week.

13 May 2025
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Reply from Ninebyninegolf

Hi Brind,

Thanks so much for the review! We're really glad we could help get your clubs sorted in time for your match. Sourcing those grips quickly was a bit of a mission, but we’re always up for the challenge.

Mark will be especially pleased to hear your feedback. If you ever need anything else, whether it’s regripping, fitting, or just some advice, we’re always here.

Good luck with the golf,
Fynn

Rated 5 out of 5 stars

Had a Driver fitting from…

Had a Driver fitting from Ninebyninegolf and the service was excellent.
I have a new Driver now and its going better than ever off the tee.

30 April 2025
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Reply from Ninebyninegolf

Hi Ian,
Hi there,

Thanks so much for the kind words! Great to hear your new driver is flying off the tee, that’s exactly what we like to hear.

We’re pleased the fitting experience hit the mark, and if you ever need anything else down the line, just give us a shout.

Enjoy the golf,
Fynn

Rated 5 out of 5 stars

Pleasure to Deal With

Pleasure to deal with, fantastic service. Mark is superb.

8 May 2025
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Reply from Ninebyninegolf

Hi Pete,

Thanks so much for the great review! We're really glad you had a positive experience. Mark will be chuffed to hear your feedback.

If you ever need anything else, we’re always here to help.

All the best,
Fynn

Rated 5 out of 5 stars

First time having a proper golf club…

First time having a proper golf club fitting. The experience was amazing and Mark, Matt and the guys were amazing during the fitting and building my clubs!

6 May 2025
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Reply from Ninebyninegolf

Hi Matt,

Thanks so much for the kind words! We’re really glad your first proper fitting was a great one, it means a lot to know you felt well looked after by Mark, Matt and the rest of the team.

We hope you’re loving the new clubs, and if you ever need anything down the line, you know where to find us.

All the best,
Fynn

Rated 5 out of 5 stars

Spot on Great service with sound advice and…

Great service with sound advice and prompt delivery.
Would recommend to all changing clubs !!!

30 April 2025
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Reply from Ninebyninegolf

Hi Cameron,

Thanks so much for the great feedback! We’re pleased to hear you found the service helpful and that everything arrived promptly.

If you ever need anything else or want to chat through more options, we’re always happy to help. Appreciate the recommendation!

All the best,
Fynn

Rated 5 out of 5 stars

Really enjoyable and thorough fitting

Really enjoyable and thorough fitting. Mark was very knowledgeable and also took his time to understand my swing and preferences before arriving at shaft options alongside my preferred head choices. Good gapping session after and informative communication during the build. Would highly recommend using them.

23 April 2025
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Reply from Ninebyninegolf

Hi Stuart,

Thanks for the kind words. Mark and the team always take the time to get things right, so it’s good to hear that came through. We’re glad you found the fitting thorough and the communication clear. Looking forward to helping you again down the line.

All the best,
Fynn

Rated 5 out of 5 stars

Superb in every way

Superb in every way. Mark and the team at NineByNine couldn’t have been more helpful - nothing was too much trouble and the end result is every bit as good as I had hoped cannot recommend them highly enough.

2 April 2025
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Reply from Ninebyninegolf

Hi Francis,

Thanks for the kind words, glad to hear everything lived up to expectations.

Mark and the rest of the team always aim to keep things straightforward and helpful, so it's great to know you felt looked after throughout.

Appreciate the recommendation, and if there's anything else you ever need, just give us a shout.

Rated 5 out of 5 stars

Excellent

Excellent, everything ordered to spec and in timely fashion, have brought a number of times and will continue to do so.

1 April 2025
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Reply from Ninebyninegolf

Hi Ryan,

Thanks for the kind words – and for coming back to us more than once, it means a lot.

Glad to hear everything arrived on spec and on time. That’s always the goal, and it's great to know we’ve earned your trust.

Anytime you need anything, we’re here to help.

Rated 5 out of 5 stars

Excellent, first class club fitting.

From the first discussion all the way through to deliver the whole process was excellent & the customer service via Mark was first class.
I tried a lot of different irons & the information regarding distance, height etc was all clearly obtained providing all the data necessary to make a clear decision as to what was the best set for me. Once my new clubs were ready after 3-weeks I was especially pleased that a further 45-minute session was provided to ensure the gapping was right & the clubs weakened as appropriate.
I would thoroughly recommend any element of fitting for new clubs via Ninebyninegolf.

28 March 2025
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Reply from Ninebyninegolf

Hi Steve,

Thank you for leaving such a thoughtful review.

It's great to hear that the whole process, from your first chat with Mark through to the delivery of your clubs went smoothly. It's good to know that the fitting gave you the clarity you needed to find the best irons for you.

The gapping session afterwards is something that we believe makes a big difference. If you need anything else, just let us know!

Happy golfing.

Rated 5 out of 5 stars

Best in class

I cannot recommend Nine by Nine highly enough. The fitting, the club selection and the service, the set-up, and the advice were all first-class. The clubs (Irons) were ready exactly when I was told they would be, and the follow-up and after-sales care have been exceptional.
I will be going back for my driver and woods and strongly suggest that anyone looking to get new clubs speak to the team at Nine by Nine.

21 March 2025
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Reply from Ninebyninegolf

Thank you for taking the time to leave such a thoughtful review.

We're pleased to hear that everything from the fitting to the follow-up has been spot on. Getting the right clubs is a big decision, so we're glad we were able to support you throughout and the irons were ready when promised.

We look forward to welcoming you back when you're ready for the drivers and woods. If you've got any questions before then, let us know!

Rated 5 out of 5 stars

Excellent Full Bag Custom Fitting

I had been exploring different options for a full bag club fitting and knew exactly what I was looking for. I chose Nine by Nine Golf because of their specialization in custom fitting and builds, as highlighted on their website and socials. From the very start, they exceeded my expectations.

Upon arrival, I was greeted by Mark, who was incredibly friendly. The environment at Nine by Nine felt both professional and high-quality. Mark began by reviewing my current setup, asking thoughtful questions, and gathering initial data. After warming up, we focused on refining the ideal setup—starting with irons, then moving on to drivers and woods, and finishing with wedges.

Mark’s knowledge was exceptional. He tailored the fitting to suit me perfectly—not just aiming for one standout number, but considering the broader goal of what I wanted to achieve with my clubs. This approach was exactly why I chose Nine by Nine in the first place, and it was reassuring to see their published ethos reflected during the session.

By the end of the fitting, I had confidently decided to go all in, purchasing a full bag of new clubs (excluding my putter). While I haven’t collected the clubs yet, I have no doubt the rest of the process will meet the same high standard.

Since the fitting, I’ve had a few conversations over the phone with Matt, who has been incredibly helpful. The team has also arranged a gapping session upon collection to ensure the clubs are perfectly optimized for me—a thoughtful touch I wasn’t expecting, but one that further demonstrates their commitment to excellence.

A huge thank you to the team at Nine by Nine Golf. I’m eagerly looking forward to picking up my clubs in the coming weeks!

12 March 2025
Unprompted review
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Reply from Ninebyninegolf

Hi Thomas,

Thank you for taking the time out of your day to leave such a kind and thoughtful review.

It’s great to hear that both Mark and Matt made your visit a positive one. We always aim to keep things simple and enjoyable, so it's great to know you felt well looked after.

We pride ourselves on being one of the most knowledgeable and thorough when it comes to custom fitting, and we’re really glad you chose us after doing your research. It means a lot that our focus on custom builds stood out, and we're happy we met your expectations.

We’re confident your new clubs will work perfectly for you, but if you have any questions when you pick them up, just let us know—we're always here to help.

Thanks again for your kind words, we look forward to seeing you soon.

Happy Golfing,
Fynn

Rated 5 out of 5 stars

Big thanks to Mark and Matt

Big thanks to Mark and Matt. Both extremely helpful and professional. Communication first class, as is their product knowledge.

Would highly recommended to all levels of golfers. First class.

7 November 2024
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Reply from Ninebyninegolf

Hi Darren,

Thanks for the kind words! Mark and Matt will be pleased to hear they made such a positive impression. We’re glad their communication and product knowledge stood out. We are always here to help golfers of all levels—just let us know if you need anything else!

Best Regards,
Fynn

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