NineLife United Kingdom Reviews 

1,923
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of products, often noting the availability of unique or hard-to-find items. The ordering process is generally described as easy and smooth, with many highlighting efficient service and good communication. Conversely, a small portion of people felt that delivery times were often slow, with items taking longer than expected to arrive or dispatch. Some customers also noted issues with product quality or items not matching descriptions, and reported difficulties with customer service regarding refunds or order cancellations.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some expressing satisfaction with finding hard-to-get... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting fast and well-packaged... See more

Order

People report ambiguous experiences with order, with some finding the ordering process straightforward and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting efficient and smooth experiences... See more

Quality

Users describe positive interactions with quality, with many reviewers receiving good quality products that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering process and able to obtain products not available elsewhere. Good communication via email updates. Did take a while to arrive though (couple of weeks) so speedier method of shipping woul... See more

Rated 4 out of 5 stars

The only negative about this company is that it is the US. That makes it a problem due to the changes insitituted by the new government that causes a lengthy delivery time as well as shipping costs. S... See more

Rated 4 out of 5 stars

Delivery was slow, it was nine days before the item was dispatched. DHL e-commerce were in no hurry to deliver it. The Item only just arrived in the nick of time before I went away.

Rated 4 out of 5 stars

The whole order went smoothly. My only issue was the neofect wasn't in stock in the UK but I emailed your team and their response was clear precise and helpful.also the product seems quality 👌


4.0

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(1,923)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent thermometer ear tip cover 👌

Excellent as this type of ear tip thermometer cover cannot be easily found on the High street. They are certainly value for money as the tips need changing regularly. Would certainly recommend if you have this type of thermometer.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Delays, Damage, Unsafe Advice, AVOID

I would avoid this company completely. I ordered TUDCA supplement, as others have mentioned they don’t even despatch for over a week and then there was a further long delay for delivery via Aramex & then Royal Mail. Upon receiving the flimsy envelope I was convinced it was empty so videoed myself opening it, the packet inside had split near the top on one side so obviously unsafe to consume as I have no idea if this happened during transit or their factory. Customer service reviewed my footage & photos, refused to refund, offered 25% discount on future orders!! Deemed it safe to use.

5 November 2025
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Angela,

We sincerely apologize for the damage caused during delivery. We appreciate your patience as we work to resolve this issue.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 1 out of 5 stars

SACAM!!!!AVOID

This company is a scam.I ordered 2 products ,never arriverd ,customer service was not helpful at all and still waiting for the refund 3months now
AVOID THIS SHITT SCAM COMPANY

30 July 2025
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Lisa,

We apologize for the inconvenience you've experienced with our service.

We are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Regards
NineLife

Rated 1 out of 5 stars

DO NOT ORDER OR TRUST THIS WEBSITE -I…

DO NOT ORDER OR TRUST THIS WEBSITE -I ordered Nikken MagDuo and received an email saying I had ordered something different. I had a screen shot of order so can prove this. I tried the website chat and this claimed it would put me through to a live agent it did not and eventually timed out. I rang them was placed on hold then eventually told non were available and the line went dead. It was a lot of money to lose DO NOT TRUST!

5 November 2025
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi FH,

Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Thank you!
NineLife

Rated 5 out of 5 stars

Sorted out my issue and gave full refund

I had a complete refund and although I felt the pricing could be clearer and is much too high for the product I am very pleased to have been refunded and feel that the new score is deserved. Thank you to the customer service representative who helped me.

4 November 2025
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Annabel,

We sincerely apologize for the inconvenience caused.

We understand your concerns about pricing. We strive to provide transparency in our pricing, and your feedback is valuable

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 1 out of 5 stars

The worst experience ever

The worst experience ever. I will not be using this company again. I have been waiting several weeks for my order to arrive. After contacting them they said due to low stock they shipped it from the US and not the UK. They provided me with a tracking link which said the item had been delivered which was not the case. I am still waiting for a refund but they've said this will only be processed once the my order arrives. I have little faith in the order actually getting to me. Very annoyed

23 October 2025
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Dayo,

We apologize for the delay in your order. Your feedback is important, and we are reviewing our delivery timelines.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 1 out of 5 stars

Disgusting company do not use

I ordered some Chinese herbs £100 never heard nothing for 4 weeks so contacted them to be told they would look into it another week went by was then told I could have an alternative product I told them I did not want an alternative product and asked for a refund. They then came back with 4 continuous emails offering me a voucher or 25% off my next order they were doing everything they could to not refund the order I am still waiting as we speak after my 8th email asking for a refund. DO NOT BUY FROM THIS COMPANY THEY TAKE YOUR MONEY AND DONT DELIVER THE GOODS THEN WONT REFUND THE MONEY. I WILL BE TAKING THIS FURTHER AND DOR ANYONE THAT RISKS BUYING FROM THEM THE MORE FOOL YOU.

31 October 2025
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Rachel,

We apologise for the delay in your refund. It has now been processed, and we appreciate your understanding.

Regards,
NineLife

Rated 5 out of 5 stars

Prompt service, great product.

Efficient service, regular updates & prompt delivery to N Ireland. Product is pure & has no fillers which is great, unlike many others. Many thanks.

23 October 2025
Unprompted review

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