NineLife United Kingdom Reviews 

1,923
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, reviewers had a great experience with this company. Customers frequently praise the smooth and easy ordering process, highlighting efficient service and good communication throughout their purchase. Many also appreciate the high quality of the products, often noting the availability of unique or hard-to-find items that meet their specific needs. However, some reviewers were not happy with slow delivery times, unexpected international shipping origins, and issues with order processing, such as difficulties with refunds or products not being dispatched as promised.

What people talk about most

Product

Customers had ambiguous experiences with product quality and availability, with some praising specific items... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting fast and efficient delivery,... See more

Order

Clients share ambiguous opinions on order, with some reviewers praising the easy and straightforward ordering... See more

Service

Reviewers highlight positive aspects of service, with many praising the easy ordering process, good... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering process and able to obtain products not available elsewhere. Good communication via email updates. Did take a while to arrive though (couple of weeks) so speedier method of shipping woul... See more

Rated 4 out of 5 stars

The only negative about this company is that it is the US. That makes it a problem due to the changes insitituted by the new government that causes a lengthy delivery time as well as shipping costs. S... See more

Rated 4 out of 5 stars

Delivery was slow, it was nine days before the item was dispatched. DHL e-commerce were in no hurry to deliver it. The Item only just arrived in the nick of time before I went away.

Rated 4 out of 5 stars

The whole order went smoothly. My only issue was the neofect wasn't in stock in the UK but I emailed your team and their response was clear precise and helpful.also the product seems quality 👌


4.0

Great

TrustScore 4 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(1,923)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality product

A special, good quality and hard to get product was delivered neatly at my doorstep! Will definitely come back to this shop. Customer service was also quick with answering questions.

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Heated bag went on fire!!

Purchased a heating bag for massage bamboo sticks. The bag came with no labels, no instructions, no marking over than made in China and went on fire within seconds of being used.

Customer service is appalling, they won't arrange return or refund. They told me to use a step down adaptor and plug the melted bag back in, they would five me 15% back. Suppose you don't need to refund someone if they are dead.
Now the response is I have passed complaint on to another department!!
JUST GIVE ME BACK MY MONEY!

27 August 2025
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Hi Paula,

We apologize for the inconvenience regarding your product. We understand that you are unhappy with the service provided to you, and assure you that corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 5 out of 5 stars

Natural blood pressure herb…

This herb is a natural blood pressure balancer. I use it every day and it works. Shopping with this company was a pleasure. If you are a new user of this herb, get a coffee grinder that will break ice cubes. Grind the herb and use 1 teaspoon in a cup of boiling water for 10-15 minutes. Two - three times a day. There will be small pieces in the mix that is fine.

30 August 2025
Unprompted review
Rated 1 out of 5 stars

The order was never sent nor was there…

The order was never sent nor was there any communication
It took me ages to get them on the phone and then I could hardly understand what they were saying. It seemed like someone in India working from home. The order was found but was told it would take up to 2 more weeks before I would receive it.
When I found other peoples reviews I wanted to cancel the order and get a refund but could not get hold of them again - no one answered my call or wrote back to me on their interactive website.
The company address in London exists but no one has heard of them in the building.
I wonder if they are based in the UK at all.
Would advise anyone not to order from them and I wonder who the people are that left such fab reviews.

26 August 2025
Unprompted review
NineLife United Kingdom logo

Reply from NineLife United Kingdom

Dear Customer,

Thank you for your review.

We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?

Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
NineLife

Rated 5 out of 5 stars

A pleasant outcome!

It was a successful result to do business with Ninelife United Kingdom. They answered any questions I had about my order and was always quick to get back and friendly in correspondence.

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service ever

Best customer service ever , Initially my order was short 2 items ,got in touch with Adam in customer service . He was exceptionally polite and within 1 week , I had the balance of my order , and this order was from U.S.A. Will definately use this company again . n.b. Linda is my daughter

23 August 2025
Unprompted review
Rated 4 out of 5 stars

Ankle-protective sock

It's not easy to find a product which protects ankles which are vulnerable to ulceration. This padded sock works quite well, although it is a bit tricky to put on without causing pain. It took a while to come from the USA!

24 August 2025
Unprompted review

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